“Easy to find with the directions given and not long to wait for the bus both times. Some more signs or bay markings would be helpful for finding your car again.”
“Plane parking offers a low cost alternative to terminal parking at the airport. It's easy to use and easy to find with only a short walk to the airport. The only negative is the weather as the walk to the terminal building is mainly open.”
“Very good easy to find and find a space the bus was quick and easy to get to, on the way back the bus even stopped right at our car to let us out the man was very nice and helpful.”
“Great service, parking right at airport. I lost my ticket and when I returned to my car the on site assistant helped get a new ticket so I could collect my keys. Hassle and worry free parking.”
“On arrival the scanner did not work to access the car park, there were big queues building up. Had to push for a ticket to access and when we went to depart, the machine wanted £160, had to request assistance and explained we had prepaid the parking, barrier went up without explanation!!”
Thank you for your review. It sounds like our ANPR system didn't detect you when you entered the car park. This doesn't happen often but I can understand the frustration that is caused when you are charged the roll-up rates in error, however, I am glad you managed to speak to someone at the time to get this resolved.
Kind regards,
Customer Support Team
“We arrived very early and were met with friendly helpful staff..so easy to get to trrminal....easy to pick up key and head home after holiday ...already recommended to friends ...”
“Number plate recognition system didn’t work, so on exit I was charged £150. I pressed the help button and it was fixed very quickly. Bus system was good.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Unable to change entry/exit times due to flight change without cancelling and having to rebook parking at over 3 times the price! Ended up cancelling!”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind Regards,
Customer Support Team
