“We've used Plane Parking several times now and give them 5 stars as great price, easy to find with bus pick up regular so no long waiting long perfect for us.”
“Prebooked the parking for 5 days then on leaving within my allocated time the ticket machine requested a payment of £150. Had to resolve the issue with the service rep via the help button. On talking with other people that have used the service apparently, this is common. Not sure if it's done in the hope you will pay without questioning the charge.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“As soon as we parked there was a bus straight away and had us at the terminal within 5 minutes. It was the same on the way home. Flight arrived at 1am and was a bus waiting outside. Great service and drivers were lovely”
“Easy to book, instructions for entering/egressing easy to follow, directions straightforward with an easy drive through from Glasgow. Great value for money. Shuttle bus was there within 5 minutes of entering and waiting at airport on return, will definitely use again.”
“Very easy access and close to Airport. Courtesy bus wasn't long both to and from Airport.
ANPR never worked and barrier would not allow me in, this resulted in me pressing for daily ticket although after some discussions over the Intercom the additional £150 charge was waved and I was given permission to exit Car Park.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to find on the airport. Very easy entry and exit and nice wider parking spaces. The bus driver even waited for us at the airport when he should have departed without us. Great experience at a great price.”
“I have parked at Plane Parking twice before, and when I was leaving the parking at the barrier it said I was to pay £170. I had payed the fee in advance. I spoke to customer service and this was rectified.
On this trip the the transfer bus was better and no problem at exit barrier.
Great price and great service
Thanks Robert”
“The car park is well build secure & good lighting . The only thing I would like you to improve is the communication as I could not find a phone number to call as the ones that are online are not recognised.”
“Easy to find although you are a bit away from terminal but transfers are perfect drivers couldn't be more helpful. They monitor your flight so no calling from baggage hall to arrange pick up. Great service and using again in June! 👍”
“Only complaint is how far from terminal the bus stop is I struggle walking a distance .but bus arrived quickly and located car .so no complaints of that”
“Not an easy place to find but well signpost, the wee bus was prompt and the driver very welcoming , when we arrived back the wee bus was there in minutes and no hassle with the departure barrier”
