“With the direction was very hard to find I was trying to find them more than an hour luckily I stopped a police vehicle which thankfully helped me and took me to the car park otherwise I would have definitely missed my flight they have no numbers to call anyone for help or guidance how to get there extremely poor service. Will not use them again quite difficult to find not very well sign posted .”
Thank you for your review.
I can confirm that the directions to the car park are included in your booking confirmation and each car park is signposted at key traffic areas on approach.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Excellent convenient and efficient service. Would recommend highly. Best airport parking we’ve done. We were delayed and arrived back in the middle of the night - the car was right in front of the doors ready to drive away!”
“It is very easy to book with Plane Parking.
The transfer from the car park to the airport takes only a few minutes and the shuttle bus provides a very efficient service twenty four hours a day.”
“This is the second time I have used this parking and it's very easy to use with a regular transfer bus (every 10 mins and only takes about 5 mins. There is 2 bus shelters available. Will definitely use again. Very good prices.”
“Brilliant, I ALWAYS use plane parking, decent price and easy system, the driver of shuttle bus was so helpful for all passengers also.
Drops off and picks up right outside airport near tram stop so super easy.
Booked online, car reg read and in we went. Parked up, shuttle bus came soon after (every 10 mins) and same on way out. Will use again of course”
“First time used. Great value for money compared to others we've used. Easy to use.
Didn't have to pay any stupid extra fee because our flight was delayed 3.5 hours !
Driver was very helpful and lifted our cases on for us, which as pensioners was very kind .
Definitely will use again.”
“Instructions how to find plane parking and what to do when you arrive were very clear & we found it without any problems. Bus arrived within a few minutes & got dropped off near the airport. The return was just as easy but pick up is a bit of a walk from arrivals but is very well signposted. Will definitely use again if travelling from Edinburgh”
“Have used this service several times with no problem, however when entering the security area from the multi storey this time I was told I did not have access to the priority lane as it was not entered on my ticket. I did explain that it was part of my multi storey parking deal, but to no avail. I was advised to buy a pass or go through the regular security check in, which I did.”
Thank you for your review.
All multi-storey bookings come with Security fastTRACK access for up to 5 people as standard. If you show your ticket you were given upon entry or the booking confirmation you will be able to access the fast track security.
Kind regards,
Customer Support Team
“Excellent value for money and ease of process to park and ride on the courtesy bus. Car wasn’t recognised on exit but call attendant sorted it easily enough. Whilst it caused no issues the car park is gravely in places on top of tarmac. I imagine stone chips are a potential hazard.”
