“Everything was good. Competitive price, good location etc. However, the speed bumps around the car park could be lowered. I drove(very slowly) over one of them and damaged plastic cover of the engine bay so not too happy.”
“Easy to park and the bus drove as close to our car when we arrived so we could get our luggage on. Same on the way back. The service was amazing and the value for money was great!”
“Excellent service. I use Plane Parking every time I leave from Edinburgh Airport. Always spaces available and the bus service is every 10 mins, with a friendly driver who is always happy to help.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“WARNING DO NOT BOOK !!!!!
Booked a 36 hour stay defaulted to 24 hours tried cancelling . Couldn’t . Error message displayed . So Sent email before 24 hour period didn’t respond till 2 days after . Told because I booked as a guest couldn’t cancel . Not good enough . Avoid at all costs”
Thank you for your review,
It is the customer responsibility to ensure they select the correct dates and times before submitting the payment details.
I can confirm that you can cancel a booking in guest mode however you were out with the terms and conditions for cancelling your booking.
Kind regards,
Customer Support Team
“1st time user at Edinbugh Airport , clear directions to the Park Safe site , the 2 guys that i dealt with were polite & made the process to park very easy , was very easy to pick up my keys at the end of my stay too , would highly reccomend this facility , happy customer !”
“Although a prebooking twice I have had to contact the office to confirm my prebooking and exit. For some reason your system is not registering my car number.”
Hello Andrew,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Disappointing got a bit of a scare when I got to leaving I put my ticket in and wanted £180 thankfully they had a intercom on the ticket machine and it was swiftly sorted as I had pre booked online. I’m not sure why it didn’t pick my registration up in the first place”
Hello Ross,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Excellent service. No fuss on arrival. Only negative was that on return my car was parked right at the far end of the parking/pick-up area. Had it been raining I wouild have got p[retty wet walking to the car. Otherwise great service.”
