“The camera didn’t recognise my registration when we arrived so the machine tried to charge £350 for a pre paid booking. Very helpful customer service agent sorted it out with no hassle. But I would have liked to have some way of contacting plane parking to get some reassurance whilst I was away.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“12 minutes between buses??? We must have waited well over 25 minutes which then meant there was more people waiting for the bus than the bus could accommodate. Worst off site parking I’ve ever experienced. Never again.”
