“Quite poor that the shuttle bus is off and the price is still the same. Quite a distance to lug a suitcase and the roads in poor condition. Walking route only starts at C4 so lots of dodging cars and pot holes until you get to that point.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Upgrade was appreciated as it was only a two minute walk to airport . But it took us half an hour to workout where it was we were to park. We followed signs to the Plane Parking carpark only to find a very vague sign telling us we had been given an upgraded . Bit confusing but happy enough with the carpark once we worked it out.”
“No one there to advise you ended up in wrong carpark where they wanted to charge me £170 to take my car
Thank God there was a very nice man helped me out in the end up and let me out
Thanks 👍”
Thank you for your review.
I am glad to hear that one of our car parking representatives were able to assist you upon exiting the car park.
Kind regards,
Customer Support Team
“Easy to arrange. Price was competitive. Upgrade given was most appreciated. Directions were good and parking was no problem. Exiting the car park was trouble free. Would use again. Thank you.”
“everything was fine except when leaving i had a problem trying to exit the barrier and had to wait until i could get someone to lift the barrier because I didn’t have a ticket”
“Fantastic service, quick, easy to use and very helpful staff.
So much easier than having to look for parking and then hunt a trolley and sort out the kids. Will definitely use again.”
“We made a booking from Monday to the following week. Our plane was cancelled and we were unable to adjust our initial booking online. We rebooked. When we explained this on arrival, we were immediately given a refund for the first booking. I think this should have been clearer on the website. That aside, all our contacts with the staff were excellent. We found them helpful, friendly, clear and, above all, reassuring. We had a great experience.”
