“Followed instructions, but no ANPR evidence. No printed car registration on ticket. On departure exit machine tried to charge another £146. Sorted by pressing button and speedy action by a staff member. Apart from that, excellent booking.
Regards”
“Was satisfied with the parking. Only complaint would be when you are walking from your car to the bus pickup point there are stones on the tarmac road and the wheels on our suitcases get stuck on them. Answer would be to have the whole car park done in tarmac and that would solve this problem.”
“Everything from the booking online, the price, the clarity of directions to get to the parking and the shuttle bus was extremely simple and easily under-taken. However I have two significant constructive (I hope!) criticisms. First, I tried to use the contacts online form to communicate a need to change my booking. I received an acknowledgement email of my contact but thereafter no support. Second, the cost of my overstay was extortionate and, as far as I can see, way in excess of that which I expected! Disappointing extra stress to an already stressful end to my trip.”
“Very pleasant and very happy driver picked us up to take us to the airport with no problems, waited about 5 mins, same for return to car. Will definitely use again and recommend.”
“I pay twice at the airport parking area because of either the instruction which I had or a problem with your system to gave me the ability to exit the parking area, the issue now it is under investigation, I want to say to your company that I checked out all the information which you provide me and I keep all of them precisely, however the bottom of the issue is that I puy twice I hope to have the correct amount of money refund.”
“Absolute joke. We got off our flight 00.30am to a flat battery which wasn't the issue I had. The issue was there was no one around to help the shuttle drivers didn't have a clue at all at the very least jump cables should be kept in the bus for situations like this. Tried calling the phone number for help and the number did not exist! Not to mention the damage to my car from other cars parked beside us
We lost a full day's wage and we are out £260 for a new battery not to mention whatever it will cost to fix the scratches
Totally left stranded in Edinburgh In the frozen cold until breakdown came (which is apparently a regular spot for him to be called out to)
No communication available, still havent replied to my email either! Won't book again!!”
“Overall very good. Really nice drivers on each trip. Seemed to wait quite a while after a long flight for a bus to appear. Maybe some messaging arrangement would help?
All the same, very good service.”
“Very large car park, be sure to remember where you parked up. Shuttle bus service was great, friendly driver. Ticket machine didn’t like my ticket, but the chap on the end of the button sorted it quickly. Thank you.
Would recommend and use again.”
“We had pre-booked car park. Everything was smooth. There was short waiting time for the bus to transfer between car park and terminal building. On the return back to car there was an issue with barrier exiting terminal building. We were waiting along with 30 or so taxis to get out of terminal building.”
