“But gutted my fault I knew I was away 5 nights but forgot I was travelling back the next day so it cost me another £75 spoilt the end of a good holiday”
“Parking was ok but signage to and from airport terminal was poor. We travelled each way in darkness and it was difficult to see which route to take through the car park to terminal and vice Versa”
“I drove the car to the barrier a ticket was printed, the barrier rose, I parked the car and locked it I then went to the airport. Upon my return I unlocked the car drove to the barrier inserted the ticket and the barrier raised. Upon exiting a brass band played me out whilst a flyby by the Planeparking red arrows zoomed over head.”
“Have used a couple of different carparks at Edinburgh Airport through Plane Parking, always very good.
My only point is that my number plate is never recognised by the camera for the ticket to be issued automatically. I think this is maybe because I have the 4d style number plates, where the letters stick out, so I always have to press the button for assistance. I know I'll always have to press the button which is absolutely fine, but just thought I'd mention it incase it's a thing that's not been given feedback on before :)”
“When leaving and this has happened before i could not get out as machine rejexted my card. Pressed the intercom to talk to someone who was a grumpy sod. Eventually got out even though i had payed in advance and was in my time limit. Last time the machine said i owed £130 even though inpaid in advance.. Just really annoying.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
