“Very simple to use parking system, which I purchased for the first time. On arrival the helpful staff pointed me in the right direction and I was only a few minutes walk from the check in desk.
On my return I collected my key easily from the secure box and I located my vehicle within a few minutes.
I will certainly use this parking system again whenever I fly from Edinburgh airport.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Due to having difficulty walking any great distance I booked with this company as they advertised free transfer from the long term car park to terminal. On arrival at car park was confronted by a large sign stating "no bus transfer available ". It then took me over 30 minutes of difficult walking to get to the terminal
On returning from holiday I learned from another bus operator that there had not been a transfer bus since the covid lockdown had finished.
I certainly wouldn't use this company again.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind Regards,
Customer Support Team
“As always straightforward safe parking does what it says on the tin and a brilliant price if booked well in advance. Can’t be beaten by any competitors. 👍🏻😁”
“Would not recommend, our car got hit by another car, 1000’s pounds worth of damage , bus driver said there lots of cctv but security says no cctv so they can’t do anything , DO NOT PARK HERE. Yes it’s cheap but in the long run will cost you thousands , got photos of car”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Would have been a 5 star review has it not been for the fact when we put our card in the machine we were told we were due to make a payment of £250. This panicked us and we had to use the assistance button on the machine and explain we had booked and paid online. Member of staff was very helpful and quickly cleared us as having paid upfront opened gate to allow us to leave. Aside from that blip (which was stressful) we found the parking very easy and stress free.”
“Unfortunately my flight was cancelled by Ryanair. I had to travel all the following day to get to Venice for a flight home so that I could attend hospital appointments because I have terminal cancer. I couldn't get in touch with you. When I collected the car 22 hours late I was horrified to be charged an further £200. This is outrageous.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
