“First time using this parking as usually use airport bus but due to a bad flight time coming home and no buses running we decided to give this a try. I was very surprised at the price (cheaper than a return bus fare x 2), very easy to find and use, lots of spaces to choose from and shuttle buses running frequently. Would highly recommend and will be using again in September 23.”
“First time user and this was an excellent service from start to finish. Courteous and helpful staff in attendance who provided clear instructions and made the experience a very good one indeed. The cost was also very good and compared very well with other options albeit I had received a discount voucher in advance which helped!”
“Upon entry my car was not recognised and would not issue the ticket. I tried the buzzer five times but no-one answered! Luckily nobody was behind me so I reversed and tried the alternative lane but again no ticket was issued. This time someone answered the buzzer and issued the ticket. Upon leaving the car park I inserted the ticket but immediately received a deman for £350, I pressed the buzzer and explained the situation and the barrier was then opened. Not a good experience, however I had already booked for another stay in June....hopefully this will be a bit smoother.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Having used Plane Parking in the past we thought we would try it again as we are NCP customers. We arrived at the gate and the Number Plate Recognition picked up our vehicle and gave us a ticket. We found a space and the wife went for the bus whilst I parked. The driver was very patient and waited on me. No problem on return at 03.00 am. Ticket in and barrier opened.”
“Sat. Nav. put us in the wrong car park. Not your fault. Quick transfer. A little unclear where to get bus after holiday. Barrier would not lift to let us out saying we owed forty odd pounds? But it was prepaid? Could not hear what was said on intercom. All minor issues.”
“The fact that as we were delayed for two hours on our return flight we didn’t have to worry about the car park going up in price. To say the least it was peace of mind.”
“The bus driver was friendly and arrived every 2 to 5 minutes. The driver asked if I need help to lift my luggage into the bus. I appreciate all the efforts the Plane Parking do. I will book you again soon.”
“Excellent service. Shuttles were regular and took about 2 minutes to the terminal. drivers very friendly and helpful. Helped with cases for older people too. Good value and would definitely use again.”
