“Found the car park easily by using Google maps sat nav. Found a space, Found the bus stop. Bus was waiting for us and took us straight to airport. However on return our flight from Paris was cancelled. Didn't have outgoing calls in France so asked a family member to try ringing the car park to let them know we would be picking up the car late. There is only one number on Google and its not right. Kept saying unrecognised number. She tried multiple times. Nowhere on manage my booking to let them know this, or to update car pick up time. No email address, no contact form. Communication very poor therefore. Got to the car park the next afternoon to collect car, came up saying we had an outstanding amount of £45. Refused to pay. Not our fault our flight was cancelled. Ridiculous charge. Phone the intercom and the guy couldn't even find our booking. Couldn't find the name, even asked me if I was in the right car park! Then said our booking had in fact ended a whole day and a half before. No it bloody hadn't. I know what date and time I booked. I checked it several times before I paid. Finally realised I was right and just lifted the barrier and let us go. Just a whole hassle we didn't need whilst stranded in Paris with a 10 year old and whilst trying to get home.”
“Wouldn’t park anywhere else now for airport. Competitive price and always seem to get bus in a nano second. Plus bus drivers are always super friendly and helpful.”
“Difficulty finding it initially, postcode took to back of airport not carpark - and instructions included "from Hilton" and another hotel which we didn't know. Once located it was very easy and convenient. Friendly shuttle bus driver. No delays. Will use again now we know where it is.”
“Everything went smoothly after the men saw I had paperwork as the camera didn’t recognise my car number. Men very helpful. On return couldn’t have been simpler.all in all excellent value for money and right next to the airport just less than a 3/4 min walk”
“Good service overall - straight into the carpark and a shuttle bus every 10 minutes or so - day and night. Number plate recognition, so you don't need to do anything if you've paid in advance; just drive in, and drive out when you return from holiday.
You will need to follow the directions carefully to the parking, though the way is signposted, to avoid ending up in the wrong carpark.
Book and pay in advance if possible, unless you're a millionaire; its way cheaper...”
“I had a fantastic experience in May so booked again for August. In May the drivers were exceptionally helpful and courteous. I had a walking stick and they helped with my case and in fact every passenger’s case - taking it on and off the bus. I’m August flying out of Edinburgh the driver was again very helpful but a week later when we landed in Edinburgh on Monday 21st August at 02.00am the driver was more than rude and watched me struggle with my walking stick in one hand and trying to lift my case onto the bus - I asked “can you help?” The driver’s reply was “I’m not here to help you” I told him I’m struggling to lift my case on and was told “that’s your problem”.
I said “this is unbelievable” and he said “I’m only here to drive the bus so get away”. I said “ “you must be very proud of yourself” and he said “I am now get away” - he stayed in his seat and said he was only there to drive the bus. I said “surely it would be common courtesy to help a disabled person” and I was told again to “get away”.
All very upsetting and embarrassing”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Well worth the little extra cost for the covered, secure parking in a great location.
I just couldn’t see any signage to direct me to the car park within arrivals hall at EDI airport .. not familiar with the airport so had to ask.”
“First time that we’ve used Fast Park at Edinburgh airport but it certainly won’t be the last if we fly from Edinburgh in the future.
The price was very reasonable and the ease and efficiency of parking, checking in and getting our car back on our return was simply fantastic. I just wish that more airports offered something similar.
A tremendous example of how parking should be operated at airports.”
“Excellent service. Plenty of people to guide you through the process. Nice touch in re parking the car in a disabled spot. Close to airport. Very impressed. Clean and safe. Helpful staff. 👏”
