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Edenmoor (formerly Pipers Farm) Reviews

4.8 Rating 6,827 Reviews
96 %
of reviewers recommend Edenmoor (formerly Pipers Farm)
Company Reviews Product Reviews
11,772
 Insights Metrics Info
4.8
Based on 6,827 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read Edenmoor (formerly Pipers Farm) Reviews

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Robert Zipper
Verified Buyer
“The delivery was efficient and we were kept updated, however the product was disappointing.”
Helpful Report
Posted 4 years ago
Kate Hoggard
Verified Buyer
“This was my first order with Pipers Farm and I may have been naive, but was surprised that the meat arrived frozen. Looking back on the website this information was hidden in FAQs and not really obvious. It didn't matter too much as I had room in the freezer and time to defrost before it was needed, but maybe it should be more obvious.”
Helpful Report
Posted 4 years ago
Daniel Brandon
Verified Buyer
“Food quality is good but my recent delivery was left outside my house in the sun and completely defrosted. You responded to my complaint that it "should be fine to refreeze" which in my mind is a cavalier attitude to food safety which puts me off ordering from you again.”
Helpful Report
Posted 4 years ago
Christopher Dockerty
Verified Buyer
“Free range chicken and duck excellent . Beef / lamb / pork sometimes good / sometimes not good . Like the idea of free range grass fed meat but it has to eat well and taste good . It is disappointing when a meal is spoilt with below standard meat .”
Helpful Report
Posted 4 years ago
Ruth Glazer
Verified Buyer
“I dont think the steak was as good as when I first started to buy from you! Not as tasty. Lamb is still nice though!”
Helpful Report
Posted 4 years ago
Geoffrey Dawes
Verified Buyer
“Still waiting to hear about my delivery left outside in the sun having told delivery to be placed in porch as we were in Spain”
Helpful Report
Posted 4 years ago
Hi Geoffrey, thank you for your review. As discussed, your feedback has been provided to DPD regarding your delivery to further internally investigate with your driver. Please do contact us at hello@pipersfarm.com if there is anything else we can do to help. Thank you,
Posted 4 years ago
James Shirley
Verified Buyer
“Quick delivery of products but overall quality of fresh ingredients not that great.”
Helpful Report
Posted 4 years ago
Hi James, Please can you contact us so we can look into this further for you? our direct telephone number is 01392 881380 or by email hello@pipersfarm.com Best Wishes
Posted 4 years ago
Dee Bryan
Verified Buyer
“The service is good the meat is good but I would prefer you put the actual sizes of the meat in visible sight not many people know what kg look like take away the disappointment of the size ordered in kg”
Helpful Report
Posted 4 years ago
Hi Dee, We do include pictures of the cuts on our website as a bit of guidance along with the weight in Killograms. Our customer care team will always be happy to help you make your selections. you can contact then by telephone or email at/on hello@pipersfarm.com or 01392 881380 Best Wishes
Posted 4 years ago
JOHN HADLEY
Verified Buyer
“We had no problems with the quality of the products supplied - all very good and of exceptional quality - but were disappointed with the amount of plastic wrapping. We do understand that use of plastic is unavoidable for transport but we noticed that for multiple items (which were singularly wrapped) were further wrapped in additional (and unnecessary) plastic wrappings - plastic that cannot be recycled. We were somewhat taken aback given that Pipers Farms makes a strong pitch for recycling wool pouches, ice packs and green branded plastic bags but not the clear plastic.”
Helpful Report
Posted 4 years ago
Hi John, If we had it our way, we'd do away with packaging altogether, but to get our food to you in perfect condition we need to protect it. We have spent a lot of time, over many cups of tea, working out the best way to send out our lovely products to you. We have considered and tested many options to find the best solution that keeps your food at the perfect temperature, reduces your food waste, is easy and convenient to store and importantly doesn't harm our beautiful environment. Durable, flexible, recyclable, with a lower carbon footprint than paper and infinite uses when disposed of responsibly, in many ways, plastics are brilliant. It’s no wonder that globally we have become increasingly reliant on them. Unfortunately, carbon footprint isn’t the only environmental issue to be considered when it comes to plastic. Large amounts of plastic are ending up in our oceans and are not being widely recycled as part of a circular economy. We’ve removed as much packaging as possible, you won’t find any plastic lurking in our boxes where it isn’t absolutely necessary. For any plastic we use we ensure that we use the lowest grade plastic possible in order to reduce our usage. Unfortunately, we can’t do without plastic-like material completely; without it, your food would not be able to be stored in the freezer leading to an increased rate of it going ‘off’ and being wasted, resulting in massive food waste. As we only work with whole carcass butchery, there is minimal plastic used at the beginning of our supply chain. Our carcasses are delivered from the abattoir to our butchery completely plastic free, it is only when we cut and wrap our meat do we add plastic to our products in order to meet food safety protocols and get the food to you safely. It is important to consider this and make the distinction, as in many other retail environments, such as butcher's shops and supermarkets, meat is repackaged multiple times during the long supply chain process, which means far greater amounts of plastic are used. It may be finally wrapped in paper by the butcher over the counter of a supermarket or in a butcher's shop, however that does not guarantee a reduced plastic supply chain and often masks the true story of how that product has arrived from farm to table. At the moment, recyclable plastic is the most sustainable material to use for many of our products. We’re constantly researching and testing new packaging options that will help achieve our mission. Best Wishes Liz
Posted 4 years ago
Lucian Corches
Verified Buyer
“I might have had wrong expectations … but I would never order again. Nothing special, frozen taste … true, maybe better meat but dissapointing”
Helpful Report
Posted 4 years ago
Hi Lucian, So sorry to hear that you found the taste dissappointing. Do get in touch with us at Hello@pipersfarm.com if we can help you further? I wish you all the best Liz, Pipers Farm
Posted 4 years ago
Helen Griffiths
Verified Buyer
“I purchased a number of items, whilst they were of good quality, the cheese sausages lacked in flavour. The belly pork was extremely small, I’ve yet to try the rest”
Helpful Report
Posted 4 years ago
Hi Helen, Thank you for taking time to leave your review of your first order with Pipers Farm. I am sorry that you found that sausages lacked flavor and the Pork belly was too small for you. I will do my best to help. Looking at your order, I can see that you ordered a 500g pork belly? the Pork belly is also available to buy as 1kg and 1.5kg if you would prefer a larger cut. I usually suggest 500g for two people. The Cheddar & Red Onion Marmalade Sausages are one of our most highly rated sausages, they are usually one of our more flavoured sausages and I am sorry that you were disappointed. I suggest our Cumberland sausages as a sausage packed with flavour of wonderful herbs coupled with our fab Saddleback pork! I hope that you enjoy the cumberland sausages and the rest of your order once you have had time to try. Thank you once again and please do not hesitate to get in touch if I can help further? hello@pipersfarm.com Liz
Posted 4 years ago
Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,827 reviews
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