Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.84

4.8 Rating 6,540 Reviews

96 %

of reviewers recommend Pipers Farm

4.8

Based on 6,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

Write Your review

Tell us how Pipers Farm made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, informative website & ordering process. Timely delivery and secure packaging ensuring food was in its best condition. Excellent products - this order included cheeses and charcuterie which is exceptionally delicious! Thank you Pipers!”

Helpful Report

Posted 4 months ago

Hi Linda, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our website informative and the ordering process seamless. It’s fantastic that the delivery and packaging kept your products in top condition. Your kind words about our cheeses and charcuterie are truly appreciated, and we’re thrilled they met your expectations! We can’t wait to serve you again with more delicious offerings in the future! Best Wishes, James

Posted 4 months ago

“I love products and the ideas and values behind it. The only thing that could improve: I received my order in late afternoon of warm summer day and quite a few products were defrosted. Maybe additional ice pack could help with this, as I am worried now to order fish. Thank you :)”

Helpful Report

Posted 4 months ago

Hi Julija, Thank you for your lovely 4-star review! We’re so glad to hear that you love our products and the values behind Pipers Farm. We completely understand your concerns regarding the temperature of the items during delivery, especially in warm summer days. Your suggestion about using an additional ice pack is valuable, and we will certainly look into it to enhance our delivery experience for you and all our customers. We appreciate your feedback and hope to welcome you back soon for more delicious offerings! Best Wishes, James

Posted 4 months ago

“Excellent produce all across the board, top notch customer service and timely deliveries. Highly recommend”

Helpful Report

Posted 4 months ago

“I just made my 3rd order with Pipers Farm. Meat is top notch quality and taste. I bought different products (except pork) and all was just like on the photo and how described. I had only one issue with delivery last time where my package was thrown over the garden gate into my garden despite warning on my gate that I have a bunny running around in the garden. Firstly I don’t want my food to be treated like this and more importantly my bunny could have been hurt or killed with that heavy package. I did email Pipers Farm about this but didn’t get any response.”

Helpful Report

Posted 4 months ago

Hi Ren, Thank you for your wonderful 5-star review! We're thrilled to hear that the quality and taste of our meat have impressed you. We truly value your feedback regarding the delivery experience, and we apologise for any distress caused by the way your package was handled. Your bunny’s safety is very important, and we will definitely address this with our courier partners to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope to continue serving you with top-notch produce in the future! Best Wishes, James

Posted 4 months ago

“im pretty new to Pipers farm but my first order of beef ans lamb were fab , iv just put another order onfor the free range chicken ,steak and beef sirlion and if the last order was anything to go by this next one will be as good , no problems with delivery comunication nothing just as smooth as the taste of their produce , im happy iv found at last a 1st class online supplier .Belinda Smith”

Helpful Report

Posted 5 months ago

Hi Belinda, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your first order of beef and lamb was as good as we'd expect it to be, and it's wonderful to know that you’re excited about your next order. It’s our aim to provide smooth deliveries and top-notch communication, so it’s great to hear that we hit the mark! We’re so glad you found us and look forward to providing you with more first-class produce in the future. Best Wishes, James

Posted 5 months ago

“The meat is beautiful and so tasty, just melts in the mouth once cooked in my air fryer and very well packaged - Will definitely remain a customer!”

Helpful Report

Posted 5 months ago

Hi Mary, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you find our meat so beautiful and tasty, and it’s wonderful to know it melts in your mouth when cooked. We take great care in packaging to ensure everything arrives in perfect condition, so it’s delightful to hear you appreciated that as well. We look forward to serving you again and being part of your delicious meals! Best Wishes, James

Posted 5 months ago

“Absolutely disgusted by the shoddy level of customer service I've recived this time round on my order. An error on the Piper's Farm website meant that they'd automatically allocated a different date for delivery, meaning that the food wasn't here for my special celebration lunch. My order confirmation even said 'Delivery Date:' but with a blank space and no date on it. I emailed them well before the delivery date which they seemed to have randomly decided for me, and said I'd need to cancel the order as I won't need the food or be in to take stock of it, but Piper's Farm have repeatedly ignored my emails and just tried to pass the buck. This is my fifth time ordering from them but I won't make this mistake again as the customer service is really really disappointing, and they have refused to take responsibiity for their own website error.”

Helpful Report

Posted 5 months ago

Hi Lizzie, I’m truly sorry to hear about your experience with our customer service and the delivery issue you faced. It’s concerning to learn that our website caused confusion, and I completely understand how disappointing that must have been, especially for a special occasion. I apologise for any frustration caused by our communication, and I assure you that your feedback about our customer service is important to us. We strive to take responsibility and ensure our customers feel heard and valued. Thank you for taking the time to let us know about your experience. I hope you'll consider giving us another chance in the future. Best Wishes, James

Posted 5 months ago

“Easy to navigate web page, all items delivered very well packaged. I purchased 10kg beef bones & 10 chicken carcasses for broth. Very reasonable prices. Delivery driver very helpful. Would definitely recommend, will certainly be returning when I’m all brother out!”

Helpful Report

Posted 5 months ago

Hi Rob, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our web page easy to navigate and that your order arrived well packaged. It’s great to know you appreciate our reasonable prices and that the delivery driver was helpful. We truly appreciate your recommendation and look forward to welcoming you back for more broth-making adventures! Warm regards, Team Pipers Farm

Posted 5 months ago

“I was excited to place my first order with Pipers Far, a £35 basket of quality meat, including hard-to-find organ cuts. As a first-time customer, I received a promotional email offering a discount code. But when I tried to use it, it didn’t work. Only after digging through a very very long email did I find a tiny line in a tiny font at the bottom: a £75 minimum spend was required. This wasn’t made clear upfront, and as a new customer, it felt misleading. When I raised the issue, customer service was polite but dismissive. No goodwill gesture, no apology, just a vague note that my feedback would be "passed to marketing." I wasn’t expecting the red carpet, but a small gesture or even genuine engagement would have gone a long way. Sadly, this left a sour taste. I want to support ethical, local food producers but trust and clarity matter. I hope they improve how they communicate with new customers.”

Helpful Report

Posted 6 months ago

Hi Atul, Thank you for sharing your experience with us. I genuinely appreciate your feedback and understand how frustrating it can be to encounter unexpected conditions, especially as a first-time customer. We strive for clear communication, and I’m sorry that the details regarding the discount code were not more prominent. I also regret that our customer service response did not meet your expectations. We aim to provide not just assistance but also a sense of connection and appreciation to all of our customers. Your input regarding how we engage with new customers is invaluable, and I assure you that it will be taken on board. I hope that you might consider giving us another chance in the future. Best wishes, Team Pipers Farm

Posted 5 months ago

“hello i recieved my first order from Pipers farm and so far all is good , a fatastic piece of sirloin which we are having later and it looks delish and a piece of lamb which has gone into the freezer , a great and careing family who give their best to good farming practice , i have already spread the word and look forwad to future orders , thankyou all take care x”

Helpful Report

Posted 6 months ago

Helpful Report

Posted 6 months ago

Hi Belinda, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re enjoying your first order from Pipers Farm. It’s great to know that you appreciate our commitment to good farming practices. We truly value your support and can’t wait to serve you again in the future! Best Wishes, James

Posted 6 months ago

“was pleasently surprised at the quality of the meats that i have cooked so far”

Helpful Report

Posted 6 months ago

Hi Denise, Thank you so much for your amazing 5-star review! We’re delighted to hear that you were pleasantly surprised by the quality of our meats. It’s wonderful to know you’re enjoying your cooking experience with us. Your feedback truly means the world to us, and we look forward to being a part of your culinary adventures again soon! Best Wishes, James

Posted 6 months ago

“Very pleased with the chicken, pork steaks, and gammon which was very tasty. The sour dough bread unfortunately was very hard and stale could not cut slices Very well had to toast most of it and discard the rest which was not a good experience.”

Helpful Report

Posted 6 months ago

“Good quality meat, swiftly delivered.”

Helpful Report

Posted 6 months ago

Hi Lucia, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received good quality meat and that it was swiftly delivered. It’s always our aim to ensure a seamless experience for our customers. Your kind words mean a lot to us, and we can’t wait to welcome you back for your next order! Best Wishes, James

Posted 6 months ago

“Wonderful meat, great delivery, products were still very cold, just excellent in all respects. Keep up being such a great supplier of excellent meat.”

Helpful Report

Posted 6 months ago

Hi Theresa, Thank you so much for your incredible 5-star review! We're thrilled to hear that you enjoyed our meat and that it arrived in great condition. Your satisfaction is our top priority, and it's fantastic to know that we're meeting your expectations. We appreciate your kind words and look forward to serving you again soon! Best Wishes, James

Posted 6 months ago

“Excellent produce from meat to cheese and everything in-between! I am never disappointed and rarely buy meat from the supermarket anymore.”

Helpful Report

Posted 6 months ago

Hi Janet, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you love our produce and that we’ve become your go-to source for meat. It’s fantastic to know that we’ve helped you move away from supermarket meat. Your kind words truly inspire us, and we can't wait to serve you again soon! Best Wishes, James

Posted 6 months ago

“The grass fed beef I ordered was exceptionally! Very high quality and superior flavor compered to any highstreet supermarket. Packaged brilliantly, with ice packs and insulated box. Came exactly on the day I requested. Highly recommend and will be buying again. Thank you”

Helpful Report

Posted 6 months ago

Hi Salvatore, Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed the exceptional quality and flavour of our grass-fed beef. It's wonderful to know our packaging made a positive impression and that your order arrived as requested. Your recommendation means the world to us, and we can’t wait to welcome you back for your next purchase! Best wishes, James

Posted 6 months ago

“I’ve written a few reviews now for Piper’s Farm, but really the best advice I can give, is to try it yourself; we have not looked back, 90% of the meat we eat is from here. If I could, I’d like to visit the farm!”

Helpful Report

Posted 6 months ago

Hi Emma, Thank you for your wonderful 5-star review! We’re so pleased to hear that you’ve made Pipers Farm a staple in your home. It truly means a lot to us that you love our products enough to commit to sourcing your meat from here. Thank you for sharing your experience, and we can’t wait to serve you again soon! Best wishes, James

Posted 6 months ago

“Very good service and lovely product the 3 for 2 offer was great”

Helpful Report

Posted 7 months ago

Hi Liz, Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed our service and loved the product. It's always great to see our 3 for 2 offer appreciated! Your support means a lot to us, and we look forward to serving you again soon! Best wishes, Liz

Posted 7 months ago

“Having just began eating meat after being vegetarian for 30 years I did a lot of research to find the right places to get my meat before I made the final decision to reintroduce it in to my diet. I couldn't believe my luck when I found Pipers Farm, what a beautiful wholesome ideal opportunity for me to go from vegetarian to promoting an ethical way to eat meat. I have to say I was over the moon. My husband, who has always eaten meat, commented that the quality was that of a 5 star restaurant. When my first order arrived, I was taken aback by not just the quality, but even the way everything was packaged. From the individual packing to make measurements easy for defrosting, to the fleece used to keep the food insulated. I have also had a phone call with Pipers Farm as I needed to make some changes to my order and they were so very helpful and all my needs where met without fault Thank you Pipers Farm 🚜 we love you!”

Helpful Report

Posted 7 months ago

Hi Amanda, Thank you for your amazing 5-star review! We're absolutely thrilled to hear about your journey from vegetarianism to exploring ethical meat options with us at Pipers Farm. It's wonderful to know that you found our products to be of such high quality, and we couldn’t be happier that both you and your husband enjoyed them! Our packaging is designed with care, so it’s great to hear that you appreciated the thought we put into it. Additionally, we’re glad you received the support you needed when reaching out to us. Your satisfaction is incredibly important to us. Thank you for choosing Pipers Farm, and we look forward to serving you again soon! Best wishes, James

Posted 7 months ago

Pipers Farm is rated 4.8 based on 6,540 reviews