Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery men are kind, helpful and courteous. And, although, they delivered the wrong tree (I ordered a Nordmann and was delivered a Spruce), they offered to deliver the correct tree the same day or a refund. Excellent service.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

“Beautiful tree, lots of great compliments!”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

“Excellent service”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

“Flexible delivery, good communication, amazing tree”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

“Delighted to have been served by Harry in Fulham. He is truly excellent.”

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Posted 9 years ago

“So impressed by Harry at North End Road. His customer relation skills are second to none.”

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Posted 9 years ago

“We bought a beautiful tree a week ago in Victoria Park. Sam, Gordie, Dave and Michael were all very helpful!”

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Posted 9 years ago

“I just bought a very nice christmas tree at Victoria park. Gordon and Sam was very kind and helpful,very friendly staff. Recommend for everyone!”

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Posted 9 years ago

“The perfect cheerful service.”

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Posted 9 years ago

“Really wonderful experience!”

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(Victoria Park E9 7HJ) - Posted 9 years ago

“Pines and Needles came to my rescue after I had been let down by another company who failed to deliver a tree I had ordered in good faith. Pines and Needles took my order, processed and delivered it within 24 hours. The tree and decorations are beautiful. The staff who delivered and dressed the tree were courteous and efficient and did a wonderful job.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 9 years ago

“We have bought our tree at the Victoria Park branch for three years now. We have found the trees to be very good quality (look fresh and last well) and they deliver. The "store" is fun to visit as there are lots of trees and no one minds if your kids run around a bit getting excited. Had excellent service from the staff again this year - David, Avid, Gordon and Sam, as well as our delivery drivers.”

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Posted 9 years ago

“The tree was perfect, the service was impecable !”

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Posted 9 years ago

“Very helpful and efficient service - all done online. Waiting to see what the tree and decorations will be like.”

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Posted 9 years ago

“I needed a tree”

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Posted 9 years ago

“Ordering is simple, and always someone helpful to speak to if needs be. Tree delivered on time, and it is just about the most perfect tree I have ever seen! Extremely happy customer!”

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Posted 9 years ago

“Easy to order Great tree Delivery exactly as promisec Highly recommend”

Pines and Needles 5 star review on 4th December 2016

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Posted 9 years ago

“The tree I chose is beautiful and the chaps working there were helpful and friendly.”

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(Victoria Park E9 7HJ) - Posted 9 years ago

“Very helpful Explained in detail about the tree I was receiving Was slightly worried about getting a potted tree Did not let me get of phone till I was happy”

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Posted 9 years ago

“Can't recommend these guys highly enough, they not only deliver it but being it in and put it on the stand, the trees smell and look great and last for longer than you would ever need. The delivery slots are very handy and means you don't have to wait in all day. The delivery team text and call you prior so even if you pop out you can dash home in time. I've had trees from them for the past 3 years and wouldn't be swayed to go to anyone else. Yes you can get cheaper, but you will not get the same quality tree or service.”

Helpful Report

Posted 9 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews