Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pines and Needles were brilliant! Juan Montt helped us pick a beautiful 9ft tree (and then helped us pack it by himself)! No mean feat. We’ll definitely be back next year.”

Helpful Report

Posted 8 years ago

“Shout out goes to Allen. Awesome guy. Delivery guys who had yo return my pathetic 4ft and replace with a 6ft were super helpful too. I've used you guys for years and couldn't recommend enough. You give me an awesome Xmas”

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Posted 8 years ago

“Been using these guys for years. Never disappointed. Exceptional people and importantly great trees.”

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Posted 8 years ago

“Ive used pines and needles for years and they are amazing! I was worried at first because we have three cats (all of which love to climb trees) and even they can’t damage the product. I’d never go anywhere else!”

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Posted 8 years ago

“Allan was so great in assisting me in deciding what tree would be best for our company and helped at every point. We had a slight problem paying, however, he was so great in helping fix the website quickly”

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Posted 8 years ago

“Great tree, arrived within the time allotted. Great communication on the day and before. Great pick up. Tree was still fresh after three weeks. Have used them for very many years as they are consistent. Congrats to the company and team.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 8 years ago

“Good range of delivery slots, delivered a great tree on time, collected it on time with minimal mess. Drivers are always pleasant.”

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(Beckenham Green BR3 1BL) - Posted 8 years ago

“Initially disappointed when tree arrived due to height. Pines and Needles acted very promptly and replacement arrived the next day. Tree taken down on time and all as promised on website. Would recommend to others.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 8 years ago

“Tree very good , service excellent especially the proactive communication by text and mail. Staff efficient, careful polite and charming, especially the two removal guys from Brazil today! Only slight niggle is that the installer wasn't wearing the promised kilt.. The Christmas hat was a bonus though. Keep up the good work I have recommended you to friends and family which is the best reference.”

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(Beckenham Green BR3 1BL) - Posted 8 years ago

“Fantastic service, delivery and collection was great.”

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(Beckenham Green BR3 1BL) - Posted 8 years ago

“After some problems with the delivery, everything went fine. The staff was very helpful and friendly and the tree is just good looking and smelling and very fresh.”

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Posted 9 years ago

“I came to get a tree from Maida Vale and Spencer and Roddy couldn't have been more charming and helpful if they had tried. I bought a beautiful spruce and I am very happy.”

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Posted 9 years ago

“Another amazing tree,5th year in a row. Love your service. Everything about you is superb thank you. See you next year. HAPPY CHRISTMAS X”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

“Efficient on line service, reasonable price, helpful delivery man, nice tree. Option to remove tree at end of Christmas was really important to me. I will use them again next year.”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

“Sarah and Fergus looked after me very well, the found a beautiful tree for me, clipped it and loaded it into the car. what more could I ask for Christmas! will flatau”

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(Richmond SW15 6JA) - Posted 9 years ago

“Great bunch down at Victoria Park! Special thanks to gordie and Sam. Went the extra mile and now our boat smells lovely a Christmassy! Joe”

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Posted 9 years ago

“The second year I have bought my tree at Greenwich Park Pines and Needles. If possible, this tree (an eight foot Nordman) is even better than last year's! I wouldn't go anywhere else now. I bought the tree earlier this year as last year it was still immaculate when I took it down so wished I'd put it up earlier. Customer service by phone and on site was brilliant, I couldn't have asked for better. A particular thank you to George from Devon who was so very helpful, including securing the tree to the roof rack. See you next year guys.”

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(Finsbury Park N4 1EE) - Posted 9 years ago

“Service, delivery and tree quality.”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

“Great tree, well installed, took the pain out of purchasing, transporting and setting up a tree.”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

“Amazing service. Wasn't happy with my first tree and they delivered a new one the next day without any fuss! ????”

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(Beckenham Green BR3 1BL) - Posted 9 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews