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Pines and Needles Reviews

4.2 Rating 2,472 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,472 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery etc. wilted in 2 weeks. Very disappointing”

Posted 1 year ago

“I would say it’s the worst tree I ever bought. It wouldn’t stand up straight without falling over. Thought it was the stand and bought another for 100 but still kept falling. Slightly brown and non fall tree needles everywhere from the first day. Terrible tree. Had to lean against the window to stand it up . Really dodgy set up with small children .”

Posted 1 year ago

“Really poor service, failing twice to deliver a tree ordered weeks ago and being lied to by customer services. 2 very upset children as we’re now out searching for alternatives. Won’t be using you again and recommend others to avoid as well”

Posted 1 year ago

“Long time customer. Never again. Had two trees delivered. Both were exceedingly full and bushy at the bottom and spindly at top with 40cm branch bringing it to 6ft. Will buy from high street where I can see the quality since P&N are no longer reliable. Had to decorate first tree for a Christmas party. Then undress waiting for new tree - same problem!!”

Posted 1 year ago

“Been usoling pines and needles for 6+ years. Always been happy with our tree. This year however it is awful. Already dry (despite lots of watering) and dropping so many needs, no chance will last until Jan. Customer service non existent. Can't get through on phone or leave a message and no reply from email. Won't be using again.”

Posted 1 year ago

“Christmas tree and stand was supposed to be delivered yesterday but only the stand arrived so I cannot review the tree.”

Posted 1 year ago

“the tree itself felt short of our expectations, loads of falling needles already, tree itself is not straights, branches at the bottom extremely rare and dried out.”

Posted 1 year ago

“The tree we had last year was fab. However this year it never turned up. This is the second year I’ve ordered my Christmas. Last year was prefect however this year my trees was not delivered, no one called me to inform me, I called twice to find out what was happening and had two different replies and had to fight to get my delivery refund. I’ve singed asked for a full refund as I went out and got my tree. Read the small print - the policy with the courier is 3 attempts and does not include weekends! Ups were great last year, this year was tuffnels who are just rubbish. No reason for why my tree had never left the warehouse!”

Posted 1 year ago

“Terrible customer service. Paid for an early delivery, it was late and the wrong tree arrived when it did come. They don't have the right tree in stock so they wasted our day knowing our tree would never come. We have to wait 14 days for the refund. We ordered this tree weeks ago and an email came only yesterday confirming the order. Never again.”

Posted 1 year ago

“Ordered a tree to arrive on Friday and received the delivery confirmation Thursday evening but as it hadn’t arrived by late Friday afternoon, I called to check it was still coming to be informed that it was not. Had I not called to check, no one would have contacted us. We were then assured it would arrive today (Monday) and I would receive a call from the manager to confirm its arrival but having called to check it is definitely coming (having heard nothing from the manager) I have now been told it might not come. No idea when the tree we paid for months ago will now arrive and definitely won’t be using this company again and would not recommend to third parties.”

Posted 1 year ago

“i paid for a 12 foot tree, yes its 12 feet high but so thin its awful I will never buy online again i have lost my trust”

Posted 1 year ago

“Tree delivered on Dec 1 and it was pathetic. Totally unacceptable. How can they think anyone would be happy with that tree? Re-delivered another tree on Dec 3, significantly shorter, not at all acceptable either. Now I’ve wasted 2 days waiting for a tree and will need to go choose one myself and haul it home. Won’t be ordering again next year as you can’t count on getting a decent tree delivered.”

Posted 1 year ago

“Awful customer service! I have tried to purchase several trees for a school event. After the recommendation of one of the shop managers, I reached the main office, only to be put on hold and then offered a price higher than the initial quote. When I pointed out that this was higher than before, they put me on hold to call the shop and take the discount away! Unbelievable and Appalling!”

Posted 1 year ago

“Appalling customer service with no sense of any customer loyalty - despite what the website says they refused to price match. Had been a customer for 10 years - not any more”

Posted 1 year ago

“They haven’t responded to any of my emails.”

Posted 1 year ago

“I tried to cancel my order and no one from customer service ever answered, called back, or responded to my emails for several days. Terrible experience.”

Posted 2 years ago

“I already wrote a review for trust pilot about how this was worst tree I had in 43 years. Dropping needles by Christmas. Had to take down before 12th night. Your collection man was appalled at how dead it was. Said would tell you”

Posted 2 years ago

“Tree installed badly. Fell over within 2 hours. Have video. Phoned to ask if someone could come and reinstall. AWFUL customer service (especially so as I didn’t make a big deal of it and the fact that our small children could have been injured). Basically accused me of lying. Saying I got the stand from you when I didn’t. Will not use P&N again. Very disappointing.”

Posted 2 years ago

“Hugely disappointed with our Christmas tree from Pines & Needles. Having purchased a 7ft tree in December it started dropping its needles from day one and by Christmas Day the tree was almost bare of needles.”

Posted 2 years ago

“I am genuinely shocked - having paid for collection and disposal of the Christmas tree from our reception at work - imagine my horror to see it dumped on the road outside our office 1 hour later. This is fly tipping!!”

Posted 2 years ago

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Pines and Needles is rated 4.2 based on 2,472 reviews