The tree we had last year was fab. However this year it never turned up. This is the second year I’ve ordered my Christmas. Last year was prefect however this year my trees was not delivered, no one called me to inform me, I called twice to find out what was happening and had two different replies and had to fight to get my delivery refund. I’ve singed asked for a full refund as I went out and got my tree. Read the small print - the policy with the courier is 3 attempts and does not include weekends! Ups were great last year, this year was tuffnels who are just rubbish. No reason for why my tree had never left the warehouse!