Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a perfect tree from Frank and Turner up at Kenwood. They were very helpful and we looked at pretty much every tree they had.”

Helpful Report

Posted 5 years ago

“Brandon and the team at the Chiswiick location did a great job in helping our family selected a tree this year. They were more than happy to pull out multiple trees to show us options. Highly recommend Pines and Needles.”

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Posted 5 years ago

“Lovely atmosphere, huge choice and great service. We will be getting our tree from here from now on. Thanks especially to Kurt at Kenwood House, for patiently showing us about 10 different trees so that we could agree on the perfect one for our family! Merry Christmas!”

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Posted 5 years ago

“Very nice tree, has a good size and immediately brought a great Christmas atmosphere in the house!”

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Posted 5 years ago

“Great service from Archie at Wendover - went the extra mile to make sure I got the tree that worked for me.”

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Posted 5 years ago

“Absolutely loved our experience at Pines and Needles today. We were served by Zak who was absolutely amazing. He found the most amazing tree and was super helpful. What a legend!”

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Posted 5 years ago

“This is our third tree with Pine and needles. The trees are very good quality, non-drop and stay beautiful for almost a month, provided you follow the tree care guide. The staff at Battersea Part is friendly and always helpful. This time Zak was very kind to bring the tree to our car!”

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Posted 5 years ago

“Pines and Needles delivered a lovely tree and put all the fantastic lights on it, did the most fantastic job and we were absolutely thrilled again this year. Thank you very Much Kind regards Claire Allen on behalf of dementia Uk”

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Posted 5 years ago

“Jim and Brandon were super helpful and we had the best tree we have every had.. Many thanks - Tory”

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Posted 5 years ago

“James was great at helping us choose our tree. Now we have it home it’s the perfect size and shape for its spot and it smells great! I’d highly recommend Pines and Needles.”

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Posted 5 years ago

“Archie at the wendover site was very helpful with getting our perfect tree and made the whole process very easy.”

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Posted 5 years ago

“The best experience I have had buying a tree quick and easy. Ben was very helpful.”

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Posted 5 years ago

“The wendover site was set out nicely and easy to find the tree I wanted. Ben was extremely helpful holding up two trees for a long time while I tried to decide which one was the best. Archie then came through with my perfect tree and kindly sorted it all and took it to my car. Couldn’t have been a more pleasant experience”

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Posted 5 years ago

“Ben and Archie were extremely helpful at the wendover site and helped us pick a perfect tree. They were very happy to help and made the whole experience easy and quick. Thanks u two!!!”

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Posted 5 years ago

“we bought our tree at chiswick location today (dec 8th). They were super helpful and helped us chose and prep. Brandon was helpful and not pushy.”

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Posted 5 years ago

“Brought my tree from St Albans branch. Felipe was very friendly and helpful. Great customer service. Helped me choose a lovely tree. Thank you.”

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Posted 5 years ago

“We brought our tree from Wendover woods. Archie was fantastic, he took time to show us various trees and help prepare the tree for the house. I will be back next year. Thanks Archie”

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Posted 5 years ago

“Lovely trip to Pines and Needles Chiswick this weekend and Brandon was hugely helpful. Thank you!”

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Posted 5 years ago

“Great visit to Pines & Needles in Kenwood and super service from Turner - whole thing easy and efficient- beautiful tree!”

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Posted 5 years ago

“Finn at Kenwood was great....talked me through my options and took care of the tree preparation. Thank you”

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Posted 5 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews