Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought tree from Pines & Needles at Wendover Woods. Lucas served us and he was excellent. Helped us to find the right size and shape of tree, engagingly explained about his charity work and then put the tree in the car for us. Tree looks great and I wish all people who provide a service were as polite and helpful as Lucas.”

Helpful Report

Posted 5 years ago

“Delivered our tree in time, lovely Zola and Younes helped install it. Great service! Happy holidays!”

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Posted 5 years ago

“Sam at Pines and Needles Turnham Green helped us choose our beautiful Christmas tree. He was extremely helpful explaining the pros and cons of the 3 different types of trees and served us with a smile. Thanks, Sam!”

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Posted 5 years ago

“Great selection of trees at Kenwood House and friendly, helpful staff, with a special mention for charming Frank who solved our dilemma about which size to buy. Thanks - see you next year!”

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Posted 5 years ago

“Great trees and great customer service. I have experience ordering online and going to two of their different stores. Last year i got my tree delivered. The two delivery guys brought it into my flat and put it in the stand for me (despite me not paying for this extra service). This year, there was a bit of a discrepancy with a receipt after buying a stand from one of their physical stores. I emailed customer services and they got straight back to me and went above and beyond to fix the situation. My parents now also buy their trees from here. No complaints what so ever!”

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Posted 5 years ago

“Sam at Pines and Needles Kingston was very helpful and very patient! Trimmed off lower branches and sliced end off trunk to give it a good soak.”

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Posted 5 years ago

“Served by lovely Lucas......will be back again next year!”

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Posted 5 years ago

“I’m so glad that I found pines and needles this year. Last year was an absolute disaster with our tree. Dimo has such a fun spirit to him and made us feel better about taking so much time to decide on a tree. Really gave us great service. Our 10ft tree is plush and so beautiful. We have put it up for a few days now and it still is maintaining its shape and needles. Thank you so much!”

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Posted 5 years ago

“Dimo was absolutely fantastic. He was so very helpful and friendly! We found the most lovely tree.”

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Posted 5 years ago

“Mark was so helpful and amazing at locating our desired tree and cut the truck to allow it to water”

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Posted 5 years ago

“Great experience and lots of fun choosing our Xmas tree! Big thanks to Highgate Kenwood staff - Kensu, Finn, Kurt, Turner and Frank.”

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Posted 5 years ago

“Brandon! He’s great! Made me laugh! Merry Christmas 🎄🎄🎄 🎅🎅🎅🎅🎁🎁🎁🎁🎁”

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Posted 5 years ago

“Jess was fantastic, guided us through all the tree types and even pointed us in the direction of the value "special" trees which was exactly my vibe. Thank you jess merry xmas”

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Posted 5 years ago

“Lovely 9ft tree in Chiswick, ably helped by Jim, thanks”

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Posted 5 years ago

“Picked up a great tree on Saturday. Very good selection from the site near us (Maida Vale). Aiden helped a lot with advice re needles staying on the tree vs aromatic trees.”

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Posted 5 years ago

“Sam was super helpful & good tips for tree after care too! 😊”

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Posted 5 years ago

“Anya was very polite and friendly today at Wendover Woods Best regards”

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Posted 5 years ago

“Thanks to Frank at Kenwood House - lovely tree!”

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Posted 5 years ago

“Lucas was amazing with the tree selection and extras at Wendover woods”

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Posted 5 years ago

“We've been buying our tree from Pines and Needles Notting Hill for many years and it never disappoints. Yany always remembers us and makes sure we find a tree that we'll love. This year is no exception. Thanks Yany!🎄”

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Posted 5 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews