Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,555 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery arrived at 17.20hrs when I had booked a 09.00-17.00 delivery slot. I had to ask my Receptionist to stay on past 17.00 otherwise there would be no one here to receive the tree. Later I received a call from the driver to say that he had forgotton some decorations and could he bring them back. I ask him to drop them at the 24hr security desk as we had all left for the day. The driver was pleasant enough but I would like a refund on the delivery charge as it did not arrive in the time slot booked and some items were forgotten. Tania Byfield”

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Posted 12 years ago

“Delivery was after 6pm due to an incident near by however, it would have been good to receive a call to inform us as I was the last person in the office and was about to leave when the delivery man arrived”

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Posted 12 years ago

“A wonderful tree - everyone on the office has commented on how fresh and full it is. \n\nThe deleivery was smooth - the driver called to let me know when he'd arrive and they delivered it quickly and set it up in the stand efficiently. They also helped to move some furniture that was in the way.\n\nOnly one suggestion I might make is that they could bring a broom and clean up any needles that are dropped when the tree is set up.\n\nGenerally, really happy with the service!”

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Posted 12 years ago

“could have had help with putting the christmas tree in its stand as the branches at the bottom made it difficult to screw the tree in to the stand.”

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Posted 12 years ago

“Excellent from start to finish”

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Posted 12 years ago

“Very happy thank you! We LOVE our tree!”

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Posted 12 years ago

“:)”

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Posted 12 years ago

“Brilliant, friendly and efficient service. Thank you so much.”

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Posted 12 years ago

“hi im happy with the tree but when asked if the delivery guys could help put tree in stand they said there will be an addition fee of £10, i said ok invoice me the cost and they said it would cost more so they couldn't invoice, so as i do not have cash in the office and must invoice all expenditure i had to install the tree myself.”

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Posted 12 years ago

“I booked and paid for a standard delivery from 6pm to 10pm. The tree arrived at 5pm and the driver called me to let me know he left the tree inside next to my door as no one was there. \nFortunately the tree was there at my arrival and no one took it but it is disappointing to see that 2 years in a row you messed up the delivery times.\nLast year the tree arrived at 11.20pm and this year before time.\nOn a positive note the driver left a nice message and the tree is lovely.”

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Posted 12 years ago

“Delivery service was brilliant!”

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Posted 12 years ago

“We have not received our trees!”

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Posted 12 years ago

“Very good service!”

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Posted 12 years ago

“Hassan was nice and friendly thank you for your service.”

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Posted 12 years ago

“Was really helpful and quick both trees are amazing!! Thanks!!”

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Posted 12 years ago

“Very prompt delivery service and the tree is perfect and in brilliant condition!\nThank you :)”

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Posted 12 years ago

“Mike and his colleague were friendly and helpful. The tree is gorgeous. The candle had a break in it, but I melted some of the wax and stuck it back together so it's fine.”

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Posted 12 years ago

“Drivers were friendly and professional and did a great job setting up the tree. Second year doing this and will come back next year. The tree is fresh and fantastic.”

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Posted 12 years ago

“Excellent service- very kind and friendly. An amazing experience, overall. Very satisfied!”

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Posted 12 years ago

“Im slightly disappointed in the colour of the decorations. I ordered dark blue, but revived a really light/pale colour blue.”

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Posted 12 years ago

Pines and Needles is rated 4.2 based on 2,555 reviews