Physical Gold Reviews

Name: Physical Gold
Address: 63/66 Hatton Garden, London, London Borough of Camden
Rating: 4.86

4.9 Rating 1,163 Reviews

99 %

of reviewers recommend Physical Gold

Company Reviews

Metrics

Info

4.9

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

63/66 Hatton Garden,
London
London Borough of Camden
EC1N 8LE

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Physical Gold 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5* service from Sally & the team - thank you for your help and service. My coin arrived quickly and well packaged - and was a beautiful gift. Will definitely go back to them when I have more to spend.”

Helpful Report

“Physical gold is more exspensive than bullion by post, even without the vat on silver they are only about £15 per kilo cheaper than bullion by post who charge vat on silver. And after being cut off a chat for being a small investor I would never deal with them again. At least bullion by post have friendly staff whatever amount you wish to purchase. Physical Gold not interested in small investors (£1000) a month. Silver is silver, shop around for lots of better prices and more helpful staff”

Helpful Report

We take our customer service very seriously and After receiving your review, we’ve investigated all interactions including the record of the live chat transcripts. • First of all thank you for agreeing that we are cheaper, all-in, than our friends at Bullion-by-Post on the product you were looking at. We take it upon ourselves to aim to be cheaper than them on all our products. • Our records show that your conversation wasn’t cut off in the live chat. The conversation was closed after your final comment, which was that ‘I will leave (it) until the end of the month…..thank you for your time Sally’. Our procedure is to close all chats once we believe them to have concluded, as we engage with hundreds of customers and leaving them all open would become impossible to manage. We believed your final comment on the chat was a closure to the conversation. • At no point have we made comment on £1,000 being a small investor. We have many customers who invest less than this, and everyone receives the same high level of service regardless of size of trade. • Our question on the size of your trade was in response to your question about delivery charge. Silver delivery cost is calculated on weight and volume. • Just to reiterate, orders of £1,000 and below make up a large number of our customer base and we are proud to have the best and most robust online customer service rating out of all the Gold Companies in the UK. All our customers are important to us and hundreds of reviewers across our site and google, are happy to attest to our attention and respect to all.

“Dan is extremely knowledgeable and helpful, and provided me with the sound advise in terms of being a novice gold investor. Would definitely recommend!”

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“Always great service.”

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“Very competitive price and very easy to order and pay”

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“Very good service.”

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“The service is incredibly good and they are very friendly and professional, no complaints whatsoever. Im so happy ive changed over from bullionbypost and VAT free silver.”

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“Straightforward and reliable to deal with.”

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“I found customer service really efficient. I had couple of questions and they have answered quickly and politely to my questions. Would definitely buy again from physical gold.”

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“Quick and efficient.”

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“Helpful advice on website, value for money and excellent service.”

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“Very good communication and advice about what gold to buy and the items I bought arrived promptly and in excellent condition. I had to ask for certificate of authenticity (which are apparently issued on request but am assured it will arrive shortly).”

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“I was really impressed by the speed and efficiency in which PG dealt with my enquiries both on the phone and online to help me as a first time customer. Many thank to the team.”

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“Held my hand through a new venture and very pleased with the outcome.”

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“Quick reliable service”

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“very helpful. the whole process is simple and very quick.”

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“Great service all round - the website is great, very easy to purchase, plus the help and advice is really good alongside that. Will be using regularly …..”

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“very good service delivered on time with no problems what so ever”

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“So far so good very professional and welcoming, made my first by last week and collecting my stuff tomorrow....thank you physicalgold VAT FREE sliver very happy, im now getting more for my money”

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“First time I have bought gold, quite a daunting thought, but Daniel and his team were outstanding at every stage, all the possible advice you could ask for, very professional.”

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Physical Gold is rated 4.9 based on 1,163 reviews