Physical Gold Reviews

4.80 Rating 414 Reviews
99 %
of reviewers recommend Physical Gold
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
98%
accurate and undamaged orders
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
Read Physical Gold Reviews

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

Tower 42, 5th Floor25 Old Broad Street

Write Your review

Tell us how Physical Gold made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (Optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
I have placed 3 orders so far. Excellent service. Very easy communication via email. All questions answered in no time. Delivery on time as promised. 5 stars ***** Thank You.
Helpful Report
Dan did what he said on time and directly. Many thanks
Helpful Report
Excellent service - easy to navigate website and place order and the sovereigns arrived as promise through the letterbox a few days later.
Helpful Report
V good comms and speedy delivery. Price good as well! Thank you.
Helpful Report
Dan was very attentive in dealing with a glitch on the ordering system which was partly my mistake.
Helpful Report
Good overall service
Helpful Report
Came quickly and appreciated as all other gold retailers were not selling
Helpful Report
Prompt, helpful on the phone and delivery within a few days. Despite a lockdown!
Helpful Report
Great communication on the phone even during very busy time.
Helpful Report
Daniel was very helpful, always available on the phone, coping with prompt and trustworthy delivery at a time of very high pressure when other sellers were unable to manage that.
Helpful Report
Never traded with Physical Gold before so rather nervous - ATS and others weren't able to supply. However I'm please I took the plunge - I was dealt with obligingly and as an individual. Everything efficient. Coins arrived this morning, on time and in perfect condition. Probably my first choice for future dealing.
1 Helpful Report
Quick response and quick delivery, Excellent!
Helpful Report
Service from Physcial Gold is 1st class. Even in the midst of the global COVID-19 pandemic, Dan and the team still managed to get my order to me in 2 working days. Unbelievable! What’s more is all their products are VAT FREE! Absolute blessing for collectors and investors alike! Thank you 🙏🏻
1 Helpful Report
In view of the difficult circumstances at the present time I was suitably impressed by the ease of contact by phone & email & the honesty in the answers to the questions I had. Highly recommended !
Helpful Report
Thank you very much for the exceptional customer service. Especially I would like to highlight Daniel's professionalism and patience in answering my endless queries prior to placing the order. Highly recommended.
Helpful Report
Excellent customer service. Showing the customer how important he or she is. The owner and employees at Physical Gold know what they are selling, inside and out. The owner is truly worth his weight in gold👍 "cheers"⭐️ ⭐️ ⭐️ ⭐️ ⭐️
1 Helpful Report
Excellent service during this time of supply chain disruptions, I can't fault them, I can only recommend them
Helpful Report
Daniel was very fast at dealing with my requests, and completely transparent on pricing and market spot positions.
1 Helpful Report
Physical Gold is an excellent company. Their staff are helpful and seek to assist wherever possible. My order arrived quickly and I am very happy with the service I received. The deals on offer on their website are well worth looking at.
Helpful Report
They go out of their way to get your goods to you. They always email you back very quickly if you email them and get it sorted. Have used them 4 times. A shipment got lost for a while, which was not their fault and they sorted it. Great service.
Helpful Report
Physical Gold is rated 4.80 based on 414 reviews