Physical Gold Reviews

4.79 Rating 336 Reviews
99% of reviewers recommend Physical Gold

About Physical Gold: Making physical gold and silver investment simple and accessible.

Visit Website

Phone:
020 7060 9992

Email:
info@physicalgold.com

Location:
Tower 42, 5th Floor25 Old Broad Street

Are you a business owner?
See Business Solutions

Write Your review

Tell us how Physical Gold made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
on-time delivery
97%
Customer Service
communication channels
Live Chat, Telephone, Email
queries resolved in
Under an hour
"Little bit disappointed because I was expecting all Queens head with crown."
Helpful Report
Visit Website
"Excellent service and packaging is very discreet"
Helpful Report
"Attentive to questions via email. Prompt service. Will use again."
Helpful Report
"Delivered my order on time exactly as they said they would"
Helpful Report
"Great prices easy to use website. I haven’t received my purchase yet despite selecting priority delivery, not a major problem but a slight inconvenience. Overall a good experience."
Helpful Report
"Customer support has been good, Phone call after I registered. email information and videos all good support"
Helpful Report
"Good service and good products at a fair price"
Helpful Report
"Quicker delivery. More choice of products.Ordering was easy and straight forward. I would recommend you to others."
Helpful Report
"Clear communication with prompt replies"
Helpful Report
"I have used this company to a limited extent and it has met my needs satisfactorily in all respects"
Helpful Report
"I would recommend sending gold bars in a box rather than a bubble wrap envelope , as it would be more professional, some customers might prefer to buy from another company who send in a box. I would recommend accepting amex as a form of payment and giving the customer the option to pay the surcharge themselves then at least you may not lose a sale."
Helpful Report
"Nothing to complain. Email response is excellent and by far the best company I deal with in that respect. I Can also get to speak with somebody easily for more detailed information should I require it"
Helpful Report
"Fully satisfied with the order &Will recomend others to your company"
Helpful Report
"I felt the service was very good. I ordered the items and they arrived discretely packaged and in good time. My only issue was that the invoice and certificate did not list the coins and bars individually. This would help with my inventory and resale potential."
Helpful Report
"All communication was ok"
Helpful Report
"Quicker delivery would be good."
Helpful Report
"\n\nI live outside the UK so I know this is a difficult question to answer. Would it be possible to calculate with more accuracy when the package will be delivered? We were absolutely delighted with our purchase and I would certainly recommend you to others. Thank you."
Helpful Report
"Happy with my order.\nVery fast delivery."
Helpful Report
"Price a bit high but service very good"
Helpful Report
"Excellent communication."
Helpful Report
Physical Gold is rated 4.79 based on 336 reviews