Physical Gold Reviews

4.80 Rating 547 Reviews
98 %
of reviewers recommend Physical Gold
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Physical Gold Reviews

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

Tower 42, 5th Floor25 Old Broad Street

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Anonymous
Anonymous  // 01/01/2019
Purchased 2x one ounce gold Britannia coins at a good price over spot. However packaged together rubbing against each other in the same small plastic bag. I know capsules not included but to chuck them into the SAME 1pence bag on a £3K+ purchase is ridiculous penny pinching. I have examined the coins and on first inspection it does not look like they are damaged but this is pure good luck. Will carefully consider before using them again.
Thanks for your comments. Packing your order carefully is always our primary focus. We've been doing this for many years, so rest assured we don't pack them so they can get damaged - as proved by yours arriving in perfect condition. Adding capsules to coins adds significant bulk to your delivery and cost. We want our customers to receive discrete packages at the best possible prices.
I was disappointed with the delivery. It should have been next day but eventually arrived after 6 days. I feel this was poor service and not as offered.
Hi, sorry to hear about the extended delivery time. I've looked into your order and it was placed on a Friday, so 2 of those days were the weekend. The order was placed in the period leading up to Christmas when we tend to get a spike in orders and the postal system is also delayed. I understand this can be frustrating. While a majority of orders are received next day, we'll continue to try improving during the busy Christmas season.
Physical Gold is rated 4.80 based on 547 reviews