Physical Gold Reviews

Name: Physical Gold
Address: 63/66 Hatton Garden, London, London Borough of Camden
Rating: 4.86

4.9 Rating 1,150 Reviews

99 %

of reviewers recommend Physical Gold

Company Reviews

Metrics

Info

4.9

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

63/66 Hatton Garden,
London
London Borough of Camden
EC1N 8LE

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Physical Gold 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. Ordered and received within 3 days near Xmas”

Helpful Report

“I was disappointed with the delivery. It should have been next day but eventually arrived after 6 days. I feel this was poor service and not as offered.”

Helpful Report

Hi, sorry to hear about the extended delivery time. I've looked into your order and it was placed on a Friday, so 2 of those days were the weekend. The order was placed in the period leading up to Christmas when we tend to get a spike in orders and the postal system is also delayed. I understand this can be frustrating. While a majority of orders are received next day, we'll continue to try improving during the busy Christmas season.

“Have orderd 2 times this year\n1 small delivery order\ngot it quick and easy and the company found themselves my typing error in the postcode\n2th for storage\nmy ideas for the coinssizes got respected in the directors pick and with the small discount a good deal\n\nPG could improve by sending an photo of coins/bars for storage customers via email ..they never see the product themselve\nand adding a portfololist in the onlineaccount optimally with resellvalue....or adding the coinphotos there”

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“Very satisfied with the order process.\nI would say it is reasonable for the company to ensure payment is in their bank before posting their coins, especially as large amounts can be involved.\nCoins are sent in plain anonymous envelopes, I am sure this detracts from the value of the contents thus reducing the risk of 'loss in transit'.\nPackage is sent insured and tracked anyway on a Signed For 1st Class service.\n\nI will be using them again in the future”

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“Website easy to navigate, purchase was easy to execute, shipping was very quick and secure. Happy with product received.\n\n***”

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“Happy with the way things are done at present.”

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“Overall very satisfied. Would like to have tracking numbers for packages as an automated service as an improvement.”

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“Explain gold investments in plain clear language to new investors. Don’t assume everyone will understand the terms. Explain price over spot & spread prices to give more confindenxe to the buyer. \n\nYes I would recommend you to friends.”

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“Excellent service and excellent communication definitely would recommend.”

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“Online order options would be good for the SIPP product. Apart from that all great.”

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“A bit more detailed information on the *** per month investment where you act as adviser and buyer of gold. I am interested in this service but felt there was not enough information about how you choose the couns/bars. Hence I never went with it.\n\nAlso would like to know if it makes more ecconical sense to buy a 1 Oz coin every 4 months or a quarter Oz every month. I would appreciate your honest opinion. Please feel free to call if more convenient than sending an email. ***”

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“First class service, Britannia arrived when stated and was in first class condition and also in nice box, ideal as coin was a gift for my grandchild”

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“A slick buying process with all parts of the purchase within the given timescale. Also and very importantly...the best price on the market!!! I would definitely recommend this company to the private gold/silver coin buyer.”

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“*** not only gave me sound and impartial advice on the relative merits of different investments but helped me choose the selection of coins, without which it would have been a daunting task.”

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“Great customer service, smooth experience, fast delivery, no issues. Highly recommended.”

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“Great service great price, Will use this service again”

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“I was very pleased with service I received from Physical Gold. Being my first buying I was a little nervous but the information I received and the time taken to explain things to me and to answer my questions reassured me. This enabled me to continue and yo make my purchase. Very excited.”

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“Quick and easy to use. Good products.”

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“None.”

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“Great customer service, Dan was very helpful, he called me and answered all questions. I recommend Physical Gold to everyone, just give them a call and check it yourself.”

Helpful Report

Physical Gold is rated 4.9 based on 1,150 reviews