PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,773 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 29th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery. Good price”

Helpful Report

Posted 11 months ago

“Ordered on the Thursday morning here by Friday afternoon fast and efficient”

Helpful Report

Posted 1 year ago

“Bought 2 hen zebra finches, 1 died a week later,thought it was just bad luck went back to get another it also died after a few days. very disappointed .this was from gilesgate Durham.”

Helpful Report

Posted 1 year ago

“excellent service ..prompt delivery .. couldn't ask for better would recommend to everyone”

Helpful Report

Posted 1 year ago

“I have used PetnPony for quite some time now. The are efficient and I get my deliveries nice and quick. I cannot fault them.”

Helpful Report

Posted 1 year ago

“excellent service and value.order arrived earler than expected”

Helpful Report

Posted 1 year ago

“Service and delivery up with the best”

Helpful Report

Posted 1 year ago

“Great value and swift delivery of specialist food for our 15 year old dog Pippa”

PetnPony 5 star review on 29th April 2024

Helpful Report

Posted 1 year ago

“Easy to order. Delivered on time. Checked my e mail address was correct Happy to use again”

Helpful Report

Posted 1 year ago

“Wonderful boots, great communication and super speedy delivery… couldn’t be happier!”

Helpful Report

Posted 1 year ago

“Arrived quickly and at a convenient time”

Helpful Report

Posted 1 year ago

“Highly recomment PetnPony! Exceptionally quick delivery and great value for the product compared to other sites. Thank you PetnPony, will be using you again!”

Helpful Report

Posted 1 year ago

“Really pleased with the service from PetnPony, we order some special food for our cat Treacle which was recommended by our vet. Unfortunately we mistaken ordered the wrong one but on receiving it and finding our mistake Lucy at PetnPony was most helpful. She advised us to return the food and although the cat food we required did not appear on their website she was able to source it for us. We are now in receipt of the correct food and I can't recommended PetnPony highly enough. Will certainly be ordering from them again.”

Helpful Report

Posted 1 year ago

“Quick delivery, good prices”

Helpful Report

Posted 1 year ago

“I was really happy with my purchase of the Chore Boot from The Muck Boot Company, £14 cheaper than Amazon and the delivery to rival it, would definitely use them again. Boots are fab, I always buy this brand and these haven't let me down either.”

Helpful Report

Posted 1 year ago

“Easy online purchase and super quick delivery.”

Helpful Report

Posted 1 year ago

“Great service and quick delivery.”

Helpful Report

Posted 1 year ago

“Good service when I returned my Muck boots that were too large and exchanged for smaller pair”

Helpful Report

Posted 1 year ago

“100% customer services 100% quick delivery 100% quality products Very happy with with our new bridle”

Helpful Report

Posted 1 year ago

“Good discounted price for Ariat Gilet and arrived in 2 days”

Helpful Report

Posted 1 year ago

PetnPony is rated 4.8 based on 1,773 reviews