PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,987 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly recommend pet n pony. Excellent customer service giving regular updates on my order and super quick delivery.”

Helpful Report

Posted 2 months ago

“Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.”

Helpful Report

Posted 2 months ago

“Great price and speedy delivery”

Helpful Report

Posted 2 months ago

“I ordered a pair of riding boots for my daughter for Christmas, they were cheaper on here than anywhere else on the internet. Communication from PetnPony was brilliant and they were dispatched very quickly. One very happy customer. Thank you”

Helpful Report

Posted 2 months ago

“Excellent service. i hunted high and low to find a soft toy for my great dane. she wanted a Polar bear. and you actually carried the xlarge version. the product is superb quality with tough double stitching. the package was well wrapped and was speedily posted. thank you we will definitely use you again.”

Helpful Report

Posted 2 months ago

“Thank you. Easy to order exactly what I wanted and in the colour I wanted. The saddle arrived promptly with email correspondence beforehand to reassure me the saddle was on its way. The saddle was packaged well and I am super happy with it. I would definitely recommend and I am likely to buy again from here. Many thanks x”

Helpful Report

Posted 2 months ago

“Very easy to find products I wanted and ordered straight away. Kept informed as to the status of my order and it arrived promptly.”

Helpful Report

Posted 2 months ago

“Excellent service, really quick delivery and incredible comms...and finally two very warm horses with quality coats. Thank you team PetnPony 🤗”

PetnPony 5 star review on 15th December 2025

Helpful Report

Posted 2 months ago

“Had exactly what I needed in stock, good price, quick delivery - would happily use again!”

Helpful Report

Posted 2 months ago

“Good selection of products and quick delivery when ordered. Also appreciated the personal follow up and regular updates of the progress of delivery.”

Helpful Report

Posted 2 months ago

“Great service thanks”

Helpful Report

Posted 2 months ago

“Great service delivery was super fast and well packaged will buy from this company again without hesitation”

Helpful Report

Posted 2 months ago

“Bought a product and it came very quickly! Great service!”

Helpful Report

Posted 2 months ago

“Fast delivery, even to my island location and reasonable price”

Helpful Report

Posted 2 months ago

“Good communication. Very competitive pricing. Goods delivered very promptly. Very pleased with service.”

Helpful Report

Posted 2 months ago

“Very good service to the Netherlands and I recieved often updates on where the package was.”

Helpful Report

Posted 2 months ago

“Excellent customer service and quality products. Will definitely use again.”

Helpful Report

Posted 2 months ago

“I canot fault the service and the price was on point Thank you”

Helpful Report

Posted 2 months ago

“Great service and coat was perfect fit and good quality”

Helpful Report

Posted 3 months ago

“Great priced rug and prompt delivery”

Helpful Report

Posted 3 months ago

PetnPony is rated 4.8 based on 1,987 reviews