PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,065 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,065 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hutch was delivered quickly and in excellent condition. Have ordered several items from your company now and never had any complaints. Would definitely recommend to others.”

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Posted 1 month ago

“Excellent service I bought my 14.1 cob the wintec 500 wide saddle it’s perfect I had to change the bar to a white one but other than that it’s perfect for her very pleased would recommend pet and pony”

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Posted 1 month ago

“Great service, and exc product - as per usual. Thank you.”

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Posted 1 month ago

“Easy to use website, fast delivery, kept upto date with delivery process really happy with my product, would definitely use Petnpony again”

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Posted 1 month ago

“This product is the only food my senior boy loves Full of meat Expensive but worth the money”

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Posted 1 month ago

“Great customer service and always provide a quick delivery.”

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Posted 1 month ago

“Saddle in perfect condition and arrived at Pet n Pony shop for me to collect , was inspected by them to make sure everything was as it should be and phoned me once it arrived , can't fault their customer service.”

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Posted 2 months ago

“I made a mistake with the order and this was resolved quickly . Excellent customer service and prompt delivery .”

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Posted 2 months ago

“Order arrived within a couple of days which was much quicker than expected.”

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Posted 2 months ago

“Very wonderful service as always Thankyou”

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Posted 2 months ago

“I made my first order recently and was delighted that everything arrived fairly quickly, well packaged and exactly as described. With so many dodgy horsey people on the internet it's always a risk. I'm happy to recommend this company to anyone.”

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Posted 2 months ago

“Unfortunately neither one of my cats would eat it so wasted my money. And it is them that reviewed it I m afraid. So cannot buy again.”

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Posted 2 months ago

“Thank you for stocking my Pups favourite toy...Order was dispatched and received quickly...Customer Service was excellent”

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Posted 2 months ago

“Speedy delivery, excellent product. Would recommend”

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Posted 2 months ago

“happy customers - had never heard of Petnpony before but a n other link but will certainly use again efficient and goods packaged ith care”

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Posted 2 months ago

“Easy to order and quick delivery”

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Posted 2 months ago

“Very impressed with this company. My order arrived far earlier than I expected, which was a welcome surprise. I was kept up to date with progress of my order. Honestly haven’t got a bad word to say about them. Thank you 🤩”

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Posted 2 months ago

“Thank you for supplying the waterfowl pellets. Despatch and Delivery are within the week to Northern Ireland.”

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Posted 2 months ago

“Fast service no issues at all and quality of products spot on, very happy indeed”

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Posted 3 months ago

“Great service and they knew whst they were doing. Definitely buy from them again 👍👍”

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Posted 3 months ago

PetnPony is rated 4.8 based on 2,065 reviews