PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,902 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and prompt delivery. Very pleased with the purchase.”

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Posted 3 months ago

“I am very impressed by the excellent service you provide. In February last year I was searching for muck boots, style Chore. I eventually found that your company had some in stock. On contacting you I was advised that you did in fact have some. I immediately ordered two pairs on your website and this was dealt with promptly and I was highly delighted to receive my boots soon after. Finding out recently that I had worn one pair out I telephoned your office and to my delight you still had some in stock. I went on line and ordered another pair and these were delivered in less than 24 hours! Well done to all concerned, your staff are a credit to you. I would definitely recommend your company to anyone. WELL DONE.”

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Posted 3 months ago

“Food I wanted delivered quickly.”

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Posted 3 months ago

“From ordering my vivarium bulbs, they kept me updated on my order. The delivery arrived a week later, well packaged.”

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Posted 3 months ago

“I’ve visited the store a few times but will not be using their click and collect service. Placed order and didn’t hear anything. Follow up email was answered the following morning telling me my order was in store. When I arrived at store, the young woman on the till miserably asked for my number - despite mine being the only apparent order behind her! She passed the 4 bags of dog food to me without so much as a thanks. Thoroughly disappointed and did expect better. Will need some drastic reason for returning to the store. Shame as I would rather support local business than large chains…but you have to do better with your customer service!”

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Posted 3 months ago

“Eskadron is one of my favourite equestrian retailers. The gilet is a quality item n much cheaper than others. Delivery was only slow because of Royal Mails diversion to another county 🙄. Will add PetnPony to my list of retailers to look at. Thank u!”

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Posted 3 months ago

“Speedy delivery and fab products!”

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Posted 3 months ago

“Great service cheaper than other outlets and kept me informed all the way great job”

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Posted 3 months ago

“Quick and efficient service. Thank you”

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Posted 3 months ago

“Very pleased with my purchases. Recommend company.”

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Posted 3 months ago

“Very prompt delivery and exactly what I ordered!”

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Posted 3 months ago

“Excellent service….. good price and speedy delivery. Would definitely recommend, thank you.”

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Posted 3 months ago

“Everything was delivered very quickly without any delays. The goods arrived in good quality, I am very pleased, thank you! ❤️”

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Posted 3 months ago

“Very quick & helpful on return 💯 % use again Thankyou”

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Posted 3 months ago

“Fast service and PetnPony use Royal Mail which I prefer over other services. Great products. Will use again ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 months ago

“The good guys, easy web site, quick delivery. They do what they say.”

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Posted 3 months ago

“Received my new saddle quicker than expected, was really well packaged and such good quality. I will definitely order from this company again for sure.”

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Posted 3 months ago

“Excellent customer service by phone”

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Posted 3 months ago

“Prompt delivery. Excellent price for dog bed. Kept up to date with progress of order at all times. Would use again”

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Posted 3 months ago

“Great prices and delivery! I am a very happy customer. Thank you so much. x”

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Posted 4 months ago

PetnPony is rated 4.8 based on 1,902 reviews