PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,155 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased for my 9 year old grandaughter who is horse mad, riding, playing with her extensive horse related toys. She was delighted with Popcorn ( she chose the model) which is enough for me! Well made model in my opinion.”

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Posted 2 months ago

“Really quick delivery and very competitive pricing”

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Posted 2 months ago

“Tias dog biscuits came quickly and the driver was friendly and polite.”

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Posted 2 months ago

“Bought a new saddle from petnpony excellent service. Arrived well packaged very please with my new wintec will definately use them again .”

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Posted 2 months ago

“Great fast service”

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Posted 2 months ago

“The delivery to Germany went fast. But I had to pay 20€ (about 17 Pounds) tax to the mail employee at the door in addition to the delivery fee of 11.95€ to Germany that was indicated in the order. It should be mentioned during the order process on your Website that you have to pay an additional tax fee.”

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Posted 2 months ago

Hi Nicole, thank you for your review and we're glad the delivery to Germany arrived quickly. We're sorry the customs charge came as a surprise. Since the UK left the EU, orders shipped from the UK to Germany can be subject to import VAT and handling fees, which are collected by the local postal service or courier on delivery. These charges are set and collected by the German authorities, so unfortunately they're outside our control and not something we can include in our checkout total. That said, you're absolutely right that this should be clearer — we're reviewing how we display this information during checkout for EU customers so there are no surprises at the door. Thank you for the feedback, and we hope to welcome you back to Pet n Pony soon.

Posted 2 months ago

“Excellent product. Prompt delivery and competitive pricing. Would definitely use again.”

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Posted 2 months ago

“Easy to order and speedy delivery”

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Posted 2 months ago

“Speedy delivery and no issues with merchandise”

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Posted 2 months ago

“Didn’t send my item until I rang to ask where it was as I’d paid extra for quick delivery for my granddaughters birthday, to be told ‘ohh’ they must have had a system error, they then sent them straight out on next day delivery, which took 3 days to arrive, missed the birthday and when I complained not a hint of a refund of my extra delivery I paid extra for. Not happy.”

Helpful Report

Posted 2 months ago

Hi Jonathon, we're really sorry about this. You paid extra for quick delivery so your granddaughter's present would arrive in time for her birthday, and we let you down first with the system error that delayed your order being dispatched, and then again when the delivery took longer than it should have. Missing a birthday is exactly the kind of thing express delivery is meant to prevent, and we completely understand your frustration. We have now refunded the postage on your order in full, and this should appear back on your original payment method within 3–5 working days. We're also looking into what caused the dispatch error so it doesn't happen to anyone else. Once again, our sincere apologies to you and your granddaughter. regards PetnPony

Posted 2 months ago

“Very fast dispatch and delivery.Fair price. Packed in secure box and with previous company I didn't have it packed.”

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Posted 2 months ago

“Ordering was easy and shipping was fast.”

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Posted 2 months ago

“Easy to deal with, fast delivery faster than expected”

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Posted 2 months ago

“👍👍👍👍👍”

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Posted 2 months ago

“First time using this company, delivery was quick and the price was the best around. Will definitely be using them on a regular basis for my dogs food from now on.”

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Posted 2 months ago

“Good prices and great service with prompt dispatch and delivery tracking. Thank you :)”

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Posted 3 months ago

“just what i needed”

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Posted 3 months ago

“Just discovered Pet and Pony, but found they are a local firm which is a bonus. Ordering and payment was easy and delivery quick and efficient receiving messages when to expect. Price was excellent for dog food I purchased, will definitely be ordering again”

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Posted 3 months ago

“Great products ! Fast delivery,”

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Posted 3 months ago

“We visited on holiday as my daughter loves this shop as it always has the latest things in and a wide range of sizes. We did click and collect for a saddle pad and also bought a new hat in store with help from a member of staff who was friendly and helpful. Everytime we have visited its been a really lovely experience with everyone friendly.”

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Posted 3 months ago

PetnPony is rated 4.8 based on 2,155 reviews