PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,159 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant quick service Boots are perfect”

Helpful Report

Posted 7 years ago

“Fast response and delivery”

Helpful Report

Posted 7 years ago

“Great experience”

Helpful Report

Posted 7 years ago

“Order was dispatched and delivered within 3 days. 'Thank you for shopping in my store' and Promo code from Director of the shop, which I thought was a very nice gesture”

Helpful Report

Posted 7 years ago

“Easy ordering and prompt delivery”

Helpful Report

Posted 7 years ago

“Excellent service. Ordered the wrong size bit and they were very helpful about exchanging it for a larger one.”

Helpful Report

Posted 7 years ago

“Rug i ordered is lovely but i paid express delivery but i still took nearly a week to come so a bit disappointed but customer service is very good would use again”

Helpful Report

Posted 7 years ago

“Delivered on time.”

Helpful Report

Posted 7 years ago

“I expected four pairs?”

Helpful Report

Posted 7 years ago

“Perfect, speedy delivery and a pleasure to do business with”

Helpful Report

Posted 7 years ago

“Excellent price for horse rug, I could not find it cheaper anywhere else. Delivery was free and arrived on time. I would definitely recommend pet n pony”

Helpful Report

Posted 7 years ago

“Nice prices, fast shipping”

Helpful Report

Posted 7 years ago

“Print & courteous service.”

Helpful Report

Posted 7 years ago

“Pet n Pony are a fantastic, really helpful company to deal with. They have a wide range of items for sale at competitive prices and if you need to get in touch with them they are just lovely to speak to, I can’t fault them.”

Helpful Report

Posted 7 years ago

“Excellent”

Helpful Report

Posted 7 years ago

“Haven't received my order yet - where has it got to?”

Helpful Report

Posted 7 years ago

“Very impressed, good service with emails to update me as to the status of my order; a nice email to thank me for my business and prompt delivery. Thank you”

Helpful Report

Posted 7 years ago

“Fast delivery and just as descibed Thanks”

Helpful Report

Posted 7 years ago

“The rug I bought arrived speedily , it was well packed and in good condition. I can recommend this store - so much so I have bought another rug .”

Helpful Report

Posted 7 years ago

“I had a minor issue with my order and they sorted it out quick and easy. Great service”

Helpful Report

Posted 7 years ago

PetnPony is rated 4.8 based on 2,159 reviews