Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,478 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

Personalise.co.uk 5 star review on 14th March 2025

Linda P

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After less then 24hours after my order i wanted to cancel. I got sent and email saying my enquiry was sent through and someone would be in touch within 2 days. Nobody got in touch yet they sent the item anyway and not even an email saying it had been dispatched. I now have an item i don't want and can't return or sell because it's personalised. Poor customer service.”

Helpful Report

Posted 5 years ago

“I have received my parcel now thank u”

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Posted 5 years ago

“Product looks good but I'm still waiting for delivery and info, despite paying for quicker del.Tried to contact them by phone but no answer! Hope it arrives by tomorrow!”

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Posted 5 years ago

“Your website didnt register the name I used to personalise my item and I have tried to contact the company but have heard nothing. I have payed for my item yet to receive it and did not receive a confirmation email either.”

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Posted 5 years ago

“I didn't receive an order confirmation email after my purchase and no indication of when my order would arrive with the recipient. Also no option to put a message on the gift which was to be delivered to a different address to they would not know who it;s from when it arrives.”

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Posted 5 years ago

“Personalise.co.uk the name is in the title, however even if you do personalise an item they do not do it, when you reach out and advise an error has been made, they will blame you, even if you checked it 3 times and it was correct before you ordered. They have ignored my emails for approximately 7 days now. I was recommended this company for its quality products and personalisation. Sadly this experience has put myself and so far all my friends that recommend off of this. It's a shame because this could have been great for christmas time.”

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Posted 5 years ago

“I recently purchased 2 mini smash cups for family members birthdays and although they are packaged in a way to stop them from falling apart during transit unfortunately they are so packed out that on both occasions they have completely melted during transit! Disappointed that I seem to of wasted money because of poor package design.”

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Posted 5 years ago

“Easy access too the shop part, but trying been ring for days for when my delivery would come and the call always ends and sent email 4 days ago and still no reply.”

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Posted 5 years ago

“very disappointed, I placed my order on the 18th May and still not received. Item has been paid for in full and i have been asked for a review despite not receiving my order. Also not received any updates from the supplier. I have a tracking number but again, not able to track the order using this. have chased numerous times for an update but not received any information. Have chased again last night. not able to comment on the personalised smash cup as item still not received. Bal Kaur”

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Posted 5 years ago

“No communication no confirmation email dont even know if I'm getting the product”

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Posted 5 years ago

“Ordered a personalised wine bottle and wine glass. Quality for the engraving wasn’t great. Wine bottle was wrapped in brown paper, when it was showed in a gift box. Didn’t get that.”

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Posted 5 years ago

“Website is easy to use and was delivered in the specified time frame however some faults with products.”

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Posted 5 years ago

“I did not receive any emails from Personalise to say that they had received my order or that it was being dealt with or that it was being despatched. I had no idea if it was being processed or not. I had to contact them to find out. I did receive a reply promptly to my question. No idea about delivery. Was not told.”

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Posted 5 years ago

“I ordered this last Friday for my brother-in-laws birthday yesterday and it still hasn't arrived money has come out of Bank I'm disappointed hope it arrives soon Mrs McClelland”

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Posted 5 years ago

“Haven't been given any indication about when my order will be delivered or dispatched.”

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Posted 5 years ago

“i have still not received my gift.”

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Posted 5 years ago

“Disappointed have not received a notification to say dispatched yet ordered on 1/04/2020 was for my friends birthday 4/04/2020”

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Posted 5 years ago

“Terrible service in customer satisfaction”

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Posted 5 years ago

“I did not receive an email confirmation of the order or receive the order get. I am extremely disappointed.”

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Posted 5 years ago

“I wouldn’t shop here again - my order was delivered incorrectly and the customer service was very slow which made it impossible to sort out. Would not recommend.”

Helpful Report

Posted 6 years ago

Personalise.co.uk is rated 4.4 based on 4,478 reviews