Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,478 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

Personalise.co.uk 5 star review on 14th March 2025

Linda P

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No updates on order. Tried to cancel before being told it’s been dispatched. Still no delivery date, still no confirmation of it being dispatched. Need to be sending updates not review emails”

Helpful Report

Posted 6 years ago

Hi Amy, Thank you for your review. We have looked into your order and can see your order was dispatched for delivery on 18th December and was delivered on the 21st December. You may reach us anytime at help@sixty.co.uk.

Posted 6 years ago

“There is no chance or way for me as a customer to get in touch with anyone from this website. My ”request ” can not be sent and there is no other way to contact them. I have no idea whether will receive what I’ve ordered or not. I would not recommend.”

Helpful Report

Posted 6 years ago

Hi Maria, Thank you for your review. You may reach us anytime at help@sixty.co.uk.

Posted 6 years ago

“Unfortunately I haven't received my personalised bauble yet so can't review it.”

Helpful Report

Posted 6 years ago

“I’ve still not got my order and when I go on the website I can’t find anywhere to tell me what is happening”

Helpful Report

Posted 6 years ago

Hi, Your order was dispatched for delivery on 29th November and will be delivered by Royal Mail.

Posted 6 years ago

“Order placed but no email confirmation received. Checked on website few days later to see I should have had the delivery by now - but I haven't. Filling in their enquiry form, which doesn't have a space to ask a question, I got an automated reply! Not a good start to the first time I used this company.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your honest review. We have looked into your order placed on 10th November. Your order was dispatched for delivery on 13th November and was delivered yesterday 14th November.

Posted 6 years ago

“I ordered two personalised keepsake boxes. When the order confirmation arrived it did not include personalisation. I emailed and received a quick reply asking for the personal details I required. I was impressed until I received two unpersonalised boxes today. I have contacted them and hope that they can sort this out.”

Helpful Report

Posted 6 years ago

“Initially I was very happy with my purchase of a personalised mug. It looked great, exactly what my student grand-daughter wanted. However I was annoyed to see that it was not suitable for use in a microwave. When I contacted the company to say that this should be made clear to customers, they said customers should assume the product wasn't microwaveable unless specifically stated. In my opinion, the opposite applies, and it is normal to expect a mug can be put in a microwave. A shame as it is a lovely mug.”

Helpful Report

Posted 6 years ago

We always aim to deliver a great experience. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 6 years ago

“Delivery too late!”

Helpful Report

Posted 6 years ago

“I have not received my order that I placed last Monday!”

Helpful Report

Posted 6 years ago

Hi Sharon, Thank you for your review. Your order was dispatched for delivery on 20th September and will be delivered by Royal Mail between 2-3 days.

Posted 6 years ago

“I did not receive a confirmation email after placing order which was promised. My product turned up 4 days later which I was happy with, but unfortunately the printing I was not happy with there were capitals and lower case in the name (JOHn) and in Happy BIRTHDAY. I have checked my order which on the front was all in capitals.”

Helpful Report

Posted 6 years ago

Hi Jan, We would appreciate if you would contact our customer service team at help@sixty.co.uk.

Posted 6 years ago

“The product was fine but delivery was much too slow, requiring follow-up emails. Please don’t promise delivery within 10 business days if you can’t fulfil the statement. A substantial personal outlay would have been wasted if I had not chased my order - it arrived finally on the day it was required, over 17 business days from order. Not good.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. After having looked into this, we can see that you placed your order on the 20th August. Your order was then dispatched for delivery on the 22nd August and delivered to you on the 23rd August. Please let us know if we can be of any further assistance.

Posted 6 years ago

“I can’t trak my order, there has been no communication on when it will be delivered”

Helpful Report

Posted 6 years ago

“Named personalised pencils v v small”

Helpful Report

Posted 6 years ago

“The order is delayed. I'm still waiting for it.”

Helpful Report

Posted 6 years ago

“Ive not received any email confirmation regarding my order, which is very disappointing, and no notification of delivery times”

Helpful Report

Posted 6 years ago

“I ordered an item Mon 1/4/19 and was told 48 hours delivery. Item still not arrived 5/4/19. Have paid for delivery and promise not met. Very disappointed as the item is a gift for a Golden Wedding Anniversary. Postage should be refunded as an act of goodwill!”

Helpful Report

Posted 6 years ago

“Disappointed! Writing is so pale you can hardly see it. Nothing special.”

Helpful Report

Posted 6 years ago

“I’m still waiting for my item”

Helpful Report

Posted 6 years ago

“Not impressed with product at all”

Helpful Report

Posted 7 years ago

“hasn't arrived!!”

Helpful Report

Posted 7 years ago

Personalise.co.uk is rated 4.4 based on 4,478 reviews