Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,478 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

Personalise.co.uk 5 star review on 14th March 2025

Linda P

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a spelling error on a name and emailed them immediately with the correct spelling they said they would get back to me within 48hours and no one bothered. The items take long to come but well packaged the cups are small and not the average size mug. The customer service is poor and because if this I won’t be ordering from here again.”

Helpful Report

Posted 5 years ago

“I am still waiting for my baubles to arrive! They were for the school teachers at my sons school but they have now finished so when I do eventually get them they will have to be given to in January 🙄🙄”

Helpful Report

Posted 5 years ago

“The items arrived in good time, but one was broken on arrival. I wanted it before Christmas so reported the incident in their system and by email directly, however there was not response so far. Not very impressed.”

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Posted 5 years ago

“It came very quickly, but it wasn’t great quality. I ordered a personalised whisky glass and it looks like after one wash the writing will come off. It wasn’t as bold as the picture showed either.”

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Posted 5 years ago

“Not received by two weeks after order”

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Posted 5 years ago

“Item arrived with a damaged box, raised an issue to the company but no response, fortunately item wasn't damaged otherwise I assume I'd get no response for that either. Best avoided.”

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Posted 5 years ago

“I am disappointed with my product. Perhaps I didn't read the description properly but the mug is just a plain, cheap, white mug with a transfer printed on. I expected it to be an actual Bouffle mug like the others I have from Clintons. There is no information to tell you if the mug is dishwasher or microwave safe or not. I have paid a lot of money for something which I do not feel is worth.”

Helpful Report

Posted 5 years ago

“Not received item at this time”

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Posted 5 years ago

“Service was fine but dissatisfied with a product.”

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Posted 5 years ago

“Did not receive a confirmation email and have not received any information on whether my order has shipped”

Helpful Report

Posted 5 years ago

“The book seems excellent but I had a real problem at check out phoned customer services who were very unhelpful and in the end was cut off and I solved the problem myself”

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Posted 5 years ago

“My frame arrived damaged on the top corner I have sent pictures and email but have not had a reply, also the description says hessian elephant frames, but it's not hessian?”

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Posted 5 years ago

“I was disappointed in the sizing of the engraving. I could hardly read it. The glass and presention box are lovely.”

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Posted 5 years ago

“I can't pass a review as I have not recieved anything yet.”

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Posted 5 years ago

“Delivery due today but goods not yet received.”

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Posted 5 years ago

Hi there, We're sorry to hear this. Please let us know at help@sixty if you still haven't received your order so we can look into this for you.

Posted 5 years ago

“Disappointing. It’s a laminated printout and really not very good quality: there’s are scratches on the printed material and it really feels like this was made with minimal interest of attention to detail. £3.95 for delivery is incredibly surprising considering the product delivered.”

Helpful Report

Posted 5 years ago

Hi Kelly, Thank you for posting a review. We’re sorry to hear that the product you ordered was not of the quality you expected. Our delivery charges are set by Royal Mail and do not reflect the value of a product ordered. If you wish to discuss this further, please get in touch with our customer service team at help@sixty.co.uk.

Posted 5 years ago

“I still have not received my confirmation email of order. I don't know when or if I will receive the order. I've contacted them via their website to which the response said someone will be in touch in 48 hours. Again, this doesn't tell me if or when I will receive my order. I've asked for someone to call me. I've received no call. I'm so disappointed and disheartened by the service received. I hope they can rectify this and I would be happy to re review them!”

Helpful Report

Posted 5 years ago

Hi Marie, I'm sorry you didn't receive your confirmation email. I also cannot locate your case in our system, please get in touch via help@sixty.co.uk as we would like the opportunity to investigate this further.

Posted 5 years ago

“I haven’t received the item yet so how on earth am I supposed to write a review???”

Helpful Report

Posted 5 years ago

Hi Julia, Sorry to hear you haven't received your product yet. Our review requests are automatically generated so we're sorry that you received this before your order. I can see that your order was dispatched yesterday on a 48h delivery lead time. I hope this helps and we look forward to receiving a full review after you've received your order.

Posted 5 years ago

“Well, frankly speaking, I was quite happy until I placed the point of placing the order. After that, I have no clue what happened to my order now. Inquired them, no reply as well. It was gift. Very DISSAPOINTED.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for your honest review. We can confirm that your case is currently being investigated by our customer services. Thank you for your patience.

Posted 5 years ago

“No confirmation email received for my order, despite money being taken. After various communications with customer services it has now been found although no update given since. I won't be using this service again. Let's hope the order arrives and the quality is good.”

Helpful Report

Posted 5 years ago

Hello Kelly, Thank you for your valued feedback and for bringing this to our attention. Our customer service team is looking into this issue and hope to resolve it promptly and accurately for you. Thank you for your patience.

Posted 5 years ago

Personalise.co.uk is rated 4.4 based on 4,478 reviews