Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.39

4.4 Rating 4,070 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,070 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th April 2024

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My frame arrived damaged on the top corner I have sent pictures and email but have not had a reply, also the description says hessian elephant frames, but it's not hessian?”

Helpful Report

Posted 3 years ago

“I was disappointed in the sizing of the engraving. I could hardly read it. The glass and presention box are lovely.”

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Posted 3 years ago

“I can't pass a review as I have not recieved anything yet.”

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Posted 3 years ago

“Delivery due today but goods not yet received.”

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Posted 3 years ago

Hi there, We're sorry to hear this. Please let us know at help@sixty if you still haven't received your order so we can look into this for you.

Posted 3 years ago

“Disappointing. It’s a laminated printout and really not very good quality: there’s are scratches on the printed material and it really feels like this was made with minimal interest of attention to detail. £3.95 for delivery is incredibly surprising considering the product delivered.”

Helpful Report

Posted 3 years ago

Hi Kelly, Thank you for posting a review. We’re sorry to hear that the product you ordered was not of the quality you expected. Our delivery charges are set by Royal Mail and do not reflect the value of a product ordered. If you wish to discuss this further, please get in touch with our customer service team at help@sixty.co.uk.

Posted 3 years ago

“I still have not received my confirmation email of order. I don't know when or if I will receive the order. I've contacted them via their website to which the response said someone will be in touch in 48 hours. Again, this doesn't tell me if or when I will receive my order. I've asked for someone to call me. I've received no call. I'm so disappointed and disheartened by the service received. I hope they can rectify this and I would be happy to re review them!”

Helpful Report

Posted 3 years ago

Hi Marie, I'm sorry you didn't receive your confirmation email. I also cannot locate your case in our system, please get in touch via help@sixty.co.uk as we would like the opportunity to investigate this further.

Posted 3 years ago

“I haven’t received the item yet so how on earth am I supposed to write a review???”

Helpful Report

Posted 3 years ago

Hi Julia, Sorry to hear you haven't received your product yet. Our review requests are automatically generated so we're sorry that you received this before your order. I can see that your order was dispatched yesterday on a 48h delivery lead time. I hope this helps and we look forward to receiving a full review after you've received your order.

Posted 3 years ago

“Well, frankly speaking, I was quite happy until I placed the point of placing the order. After that, I have no clue what happened to my order now. Inquired them, no reply as well. It was gift. Very DISSAPOINTED.”

Helpful Report

Posted 3 years ago

Hello there, Thank you for your honest review. We can confirm that your case is currently being investigated by our customer services. Thank you for your patience.

Posted 3 years ago

“No confirmation email received for my order, despite money being taken. After various communications with customer services it has now been found although no update given since. I won't be using this service again. Let's hope the order arrives and the quality is good.”

Helpful Report

Posted 3 years ago

Hello Kelly, Thank you for your valued feedback and for bringing this to our attention. Our customer service team is looking into this issue and hope to resolve it promptly and accurately for you. Thank you for your patience.

Posted 3 years ago

“After less then 24hours after my order i wanted to cancel. I got sent and email saying my enquiry was sent through and someone would be in touch within 2 days. Nobody got in touch yet they sent the item anyway and not even an email saying it had been dispatched. I now have an item i don't want and can't return or sell because it's personalised. Poor customer service.”

Helpful Report

Posted 3 years ago

“I have received my parcel now thank u”

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Posted 3 years ago

“Product looks good but I'm still waiting for delivery and info, despite paying for quicker del.Tried to contact them by phone but no answer! Hope it arrives by tomorrow!”

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Posted 3 years ago

“Your website didnt register the name I used to personalise my item and I have tried to contact the company but have heard nothing. I have payed for my item yet to receive it and did not receive a confirmation email either.”

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Posted 3 years ago

“I didn't receive an order confirmation email after my purchase and no indication of when my order would arrive with the recipient. Also no option to put a message on the gift which was to be delivered to a different address to they would not know who it;s from when it arrives.”

Helpful Report

Posted 3 years ago

“Personalise.co.uk the name is in the title, however even if you do personalise an item they do not do it, when you reach out and advise an error has been made, they will blame you, even if you checked it 3 times and it was correct before you ordered. They have ignored my emails for approximately 7 days now. I was recommended this company for its quality products and personalisation. Sadly this experience has put myself and so far all my friends that recommend off of this. It's a shame because this could have been great for christmas time.”

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Posted 3 years ago

“I recently purchased 2 mini smash cups for family members birthdays and although they are packaged in a way to stop them from falling apart during transit unfortunately they are so packed out that on both occasions they have completely melted during transit! Disappointed that I seem to of wasted money because of poor package design.”

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Posted 3 years ago

“Easy access too the shop part, but trying been ring for days for when my delivery would come and the call always ends and sent email 4 days ago and still no reply.”

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Posted 3 years ago

“very disappointed, I placed my order on the 18th May and still not received. Item has been paid for in full and i have been asked for a review despite not receiving my order. Also not received any updates from the supplier. I have a tracking number but again, not able to track the order using this. have chased numerous times for an update but not received any information. Have chased again last night. not able to comment on the personalised smash cup as item still not received. Bal Kaur”

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Posted 3 years ago

“No communication no confirmation email dont even know if I'm getting the product”

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Posted 3 years ago

“Ordered a personalised wine bottle and wine glass. Quality for the engraving wasn’t great. Wine bottle was wrapped in brown paper, when it was showed in a gift box. Didn’t get that.”

Helpful Report

Posted 3 years ago

Personalise.co.uk is rated 4.4 based on 4,070 reviews