Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.66

4.7 Rating 875 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

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“Poor communication. Slabs arrived damaged. Was promised replacements but they never sent any. Would not recommend or use again. The company respjnd very quickly to bad reviews but do not seem to actually solve issues for customers.”

Helpful Report

I am sorry you feel you have not had a good experience with us. Unfortunately as we are still living with the effects of a Global Pandemic it is sometimes very difficult to get the correct information on stock. For example we had some stock due in this week, however the container ship has bypassed the UK due to docking space.

“Excellent web site, and also spoke to "Sue" who was very helpful. Hope the patio looks as good as it looks on the screen !”

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“Very easy to order, but not too happy with having to pay up front for a back ordered product.”

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“easy to use system-thanks”

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“To be honest I panicked after ordering and then reading the reviews! I absolutely could not fault them. Twice, IÕve had wonderful telephone service from Sheree. Nothing was too much trouble; from calculating how much stone we needed and what packs to split to allow for our garden step sizes to be fulfilled, to resending confirmation email within seconds of requesting it after changing our minds and finally ordering something completely different than she had quoted for originally! Outstanding customer service Sheree, thank you. Delivery within 5 working days. Palettline emailed and texted to arrange delivery. Delivery was perfectly on time with a driver who went to great lengths to ensure that our paving was safely stored within our front garden rather than curb side. Marvellous; highly recommended!”

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“Great website and opportunity to obtain free samples”

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“Easy and quick”

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“Well, i'll be happy if the stone looks exactly like it does on the site. I found the site very easy to use and the prices of the stone were very reasonable”

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“I ordered three pallets of porcelain tiles. They were dispatched extremely promptly and the delivery company (Palletways) called three days after ordering to advise they were at my local depot and to arrange a day to deliver. The tiles were well packaged and although I expected some may be damaged due to the nature of the product, I have not yet found any to be. The tiles look fantastic, were a good price and delivery was very fast - what's not to like?”

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“Raven natural paving sandstone kandla grey 18mm caliberated mix pack 21sqm coverage ordered may 2021. For garden patio area and walk way to outhouse. Delivery by palletway, paid £55 extra for Saturday delivery. Arrived on saturday, no slabs broken. Very good quality and looks amazing in my garden. Happy with purchase.”

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“Ordered my porcelain slabs on Sunday afternoon. Dispatched Monday to palletways with tracking provided. Slight delay with delivery ie they was due to be delivered yesterday but someone from palletways rang me to say they wasnÕt going to be delivered so re booked delivery for today. Driver was a delight and more than that my paving slabs were well packed and are beautiful. From what I can tell there are no breakages. I would 100% use paving superstore again”

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“As a building company I have to say this is the worst company we have dealt with for materials. Weeks of chasing regards terrible quality materials. We had a small patio area which ended up in 4 shades, 3 of which are not even in the brochure. They will deny any responsibility. If you look carefully you will find lots of very bad reviews about this company. We are putting in the hands or our legal team”

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It is a shame you decided to lay the slabs you were unhappy with before contacting us as this unfortunately took away any opportunity we may have had to resolve any perceived issues.

“The whole experience with paving superstore has been spot on. Quick replies to my emails, fast, friendly & efficient service. Informed & helpful delivery. Happy that they split packs to save waste & competitive prices. Haven't used the slabs yet so can't comment on goods.”

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“Excellent service and prompt delivery. Very happy with the product.”

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“I have now used this company a number of times and the goods have turned up on time and very quickly. A good price as well. On the one occasion there was an issue with supply they made a real effort to sort the problem out very quickly with phone calls and e-mails flying around. Although the long phone queue was a bit frustrating, when I did talk to someone they were very helpful. A good company to deal with. JR”

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“Easy to order delivery on time no broken slabs friendly helpful staff with another issue on which was my fault.”

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“really pleased with slabs came within a week of me putting in order thank you .”

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“Just received our patio slabs and they look beautiful, IÕve only given 4/5 because of the delivery, we waited in on Friday and it didnÕt arrive, the depot said it had forgotten to book it in. then today when the van arrived there was no way to get the pallet off the van. Fortunately my husband had a crow bar to break the pallet so we could remove the slabs one by one. The delivery man was nice but not sure what his plan would have been if we were unable to help.”

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“Easy to use website, well organised. Good value products. Easiest if you want a full pack as otherwise you have to telephone to request a split pack. Kept fully informed by email all the way through. Slight hiccup at the delivery hub as they overlooked my delivery and I had to ring to sort it out. Actual delivery was ok in the end. The van arrived within the time slot. Theoretically had 20 minutes to unload the pallet and check everything but quickly realised it would take a lot longer than that. However the stone slabs were very well packaged in a wooden frame so I decided the risk was low and let the driver go. When I later unpacked the pallet there were no damaged slabs at all out of 192. Very happy with the condition of the product.”

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“First class product and delivery just great delivery man was very helpful. I would recommend this company. Thank you”

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Paving Superstore is rated 4.7 based on 875 reviews