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BuyAPlan Reviews

4.4 Rating 2,220 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

4.4

Based on 2,220 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buy A Plan You recently charged me £9.59 for a site plan exactly the same as I had already obtained FREE from eMapsite MapShop. On your web page I asked for, and expected, my property to be outlined in red, the same as the Land Registry's product, but it just arrived 'naked' by email. I am disappointed and will neither use, nor recommend, your website again. Dr Robin Hendy.”

Posted 2 months ago

Dear customer,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with BuyAPlan. We deeply appreciate your honesty and for bringing these issues to our attention. However, all OS maps are paid for and in order to have a license number they cannot be offered for free. Also you simply need to click on the red boundary tool for this to be added to your map either manually or the automatically. Please drop us an email at support@buyaplan.co.uk for assistance with this issue. We hope this helps. kind regards, BuyAPlan Team

Posted 1 month ago

“The Plan scale did Not enclose the total area of the property 1:200 , I assumed it would on payment I obviously needed 1:500. Then it had some sort of message that I only had seconds to download the plan just bought I immediately clicked cos like most companies now they try to screw you and thought I would have to immediately download. Very disappointed did not even let me put in the boundary but I thought that this option is available after you pay. Sorry do not buy from this site, wasted my roubles. Just before I submit this review noticed that you must include your email why? the only way you can submit a review is by them knowing your email address. Oh! well another disappointment roll on death.”

Posted 4 months ago

Dear customer, thank you for taking the time to provide a review. There is no time limit on our website so please so we are not sure why you felt that the service is rushed. You can download your plan using the link provided after payment but if you lost that, a link is provided by email as well and you have many weeks to download your plan. If this is lost as well, you can always reach out to us and we'll be happy to resend the plan to you. There are clear instructions and a help video on the website to help you with your purchase as well as phone, chat and email assistance. We'll be happy to help you in the future if you need a plan again.

Posted 3 months ago

“I previewed a plan, looked k then bought Ito lay to f8nd it was totally different and useless”

Posted 6 months ago

We are very sorry to hear of your issues Lucy. Please send us an email at support@buyaplan.co.uk and we'll do our best to assist you!

Posted 6 months ago

“Absolutely dreadful service - what a rip-off. I had to pay £20 for a thumbnail map of my own garden to send to a planner (who let's face it - already has a copy of the map) just so that they would have a pre-application meeting - and the boundaries on the map are wrong! Complete farce. But now the planner has their inaccurate map they have agreed to have a meeting with us. Enjoy spending my £20.”

Posted 8 months ago

Dear customer, we are very to hear of your experience. Please get in touch with us via email support@buyaplan.co.uk and we'll be very happy to assist you with your issue.

Posted 7 months ago

“Not impressed. I clicked on to red lines which when I paid for and downloaded the plan, no red lines were there. I contacted you twice, maybe three times for assistance. I'm still waiting. Won't be using your organisation again or recommending you!”

Posted 9 months ago

Dear customer, we have responded to both of your messages (emails) on the same day. The first one was on the 9th of June and the second one on the 14th of June. Please check your junk folder in case the emails have gone there? You can always contact us via chat during working hours, email at support@buyaplan.co.uk or phone. I hope this helps and I am sorry to hear that you have not been able to get in touch.

Posted 9 months ago

“Very unsatisfied I bought DWG map but received pdf I have noticed your system automatically change whatever you buy to pdf”

Posted 9 months ago

We are sorry to hear that! Please drop us an email at support@buyaplan.co.uk and we'll do our best to assist you.

Posted 9 months ago

“The website is quick and easy to use, the downloaded plan is of no use whatsoever; just appears as a square despite clicking A4 size, no scale bar so can't check it's printed to scale, so £13+ wasted. Had to click 1 star as couldn't give anything less!!”

Posted 1 year ago

Hi Andy, we are sorry to hear your experience was not what you expected. Please note that all of our plans have a scale bar at the bottom left of the map. The plan should cover an entire sheet of A4 if printed at 100% size. The map portion however is only a portion of this otherwise the scale would not be correct. We also need to display copyright information, location and licence details. Please drop us an email at support@buyaplan.co.uk and we'll do our best to assist you. I hope this helps.

Posted 1 year ago

“Just a disgusting amount of money to charge for a picture of a map”

Posted 1 year ago

Dear customer, we are one of the cheapest providers of OS Maps there is. We also have our price guarantee that you can check here: https://www.buyaplan.co.uk/prices. Please send us a message at support@buyaplan.co.uk and we'll do our best to assist you.

Posted 1 year ago

“The pdf was lacking in detail, the outlines in 90% were faint, there was no way I could trace over the outlines, this file was imported on to my drawing, to be fair you did replace it with a different file which worked, unfortunately I can only give one star”

Posted 1 year ago

Dear John, we are sorry to hear you are disappointed with our service. Please send us an email at support@buyaplan.co.uk and we'll be glad to assist you.

Posted 1 year ago

“Rubbish just gave us the back of the house waste of money”

Posted 1 year ago

Dear customer, please send us an email at support@buyaplan.co.uk and let us know how we can assist you.

Posted 1 year ago

“Overpriced!”

Posted 1 year ago

Dear Tony, we are trying to stay competitive with our prices and we are cheaper than most of the other providers. Thank you for your feedback.

Posted 1 year ago

“They only outline the property, planning asked to outline the boundaries but this wasn’t possible apparently so I had to do it manually … I could of printed this and marked it for free online”

Posted 2 years ago

Thank you for taking the time to provide a review. You can outline the area that you want using the manual tool provided. You will not find OS Mastermap for free anywhere as it is copyright protected. We do not charge for the lines to be created, the charge is for the actual map. Please email support@buyaplan.co.uk for further assistance. I hope this helps.

Posted 2 years ago

“The plan was a waste of time reported this via email and no communication I've been legally robbed will be making sure I let people know via social media”

Posted 2 years ago

I am sorry to hear about your experience with buyaplan. Could you please email us at support@buyaplan.co.uk with your issue and we'll do our best to help you with this? Thank you.

Posted 2 years ago

Dear customer, we have replied to your email on the 30th of September and then we did not get any communication back. It might have gone in your spam folder if you could please check? We are happy to assist you with your issue if you contact us. Kind regards,

Posted 2 years ago

“I bought a Location plan 1:2500 scale, the capture rectangle would not encompass the whole site consequently a corner of the boundary was cropped off leading to disqualification of the plan by the Local Authority. There is no phone number on the website to talk to anyone so I gave up on Buyaplan and ordered from UK mapping centre, no problems encountered the plan with its full boundaries was readily accepted I consider the £90 odd pounds paid to Buyaplan a complete waste of money and advise any one to consider other suppliers unless your site is small domestic and simple, I will not use again”

Posted 2 years ago

Dear John, we are sorry to hear that our services were not suitable for your needs. Can you please email us at support@buyaplan.co.uk with your issue and we'll do our best to assist you. Thank you.

Posted 2 years ago

“You cannot amend it after payment so if you make mistake which is very easy to make a mistake on this site!”

Posted 2 years ago

Dear Yilson we are sorry to hear you were less than satisfied with Buyaplan. Please send us an email at support@buyaplan.co.uk and we'll do our best to assist you.

Posted 2 years ago

“Very expensive for what it is/what you provide”

Posted 2 years ago

Dear Andrew, thank you for your feedback. We try to stay competitive with our pricing compared to other suppliers while still offering the best service possible. Please email us at support@buyaplan.co.uk if you have any issues.

Posted 2 years ago

“The plan provided did not include the red outline I had drawn and saved. I think this was due to either i) technical issue with completing this process on my iPad ii) unclear instructions at the point of preview and ordering. I will not be using the site again.”

Posted 2 years ago

We apologize that our service did not satisfy your expectations. We would like the opportunity to investigate your feedback further. Please could you contact me at support@buyaplan.co.uk? We’ll work with you to resolve any issues as quickly as possible.

Posted 2 years ago

“I was very disappointed in the plan I ordered as a site plan for a business centre as although the plan was supposed to be A4 size and the printer was set to !00% the actual plan was very small and took up only half of the A4 paper and was therefore useless.”

Posted 2 years ago

Dear Diana, thank you for your feedback. The plan should cover an entire sheet of A4 if printed at 100% size. The map portion however is only a portion of this otherwise the scale would not be correct. We also need to display copyright information, location and licence details. Please email us on support@buyaplan.co.uk and we will do our best to help you with your issue.

Posted 2 years ago

“complete waste of time . i didnt manage to get a plan and you still charged me for 1. no refund was sent as yet. i would not recommend you to anyone with this in mind i just feel ripped off”

Posted 2 years ago

We are sorry that your experience at buyaplan didn’t quite match your expectations. You may reach us anytime at support@buyaplan.co.uk. Again, thank you for your feedback!

Posted 2 years ago

“Never got a plan”

Posted 3 years ago

Dear Stephen, please email support@buyaplan.co.uk with your details and we will sort this out for you.

Posted 3 years ago

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BuyAPlan is rated 4.4 based on 2,220 reviews