BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,220 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,220 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok but not a 100% to scale”

Helpful Report

Posted 1 month ago

Thank you for the review and we're sorry to hear that your scale was not correct. Please drop us an email at support@buyaplan.co.uk and we'll be happy to assist you.

Posted 1 month ago

“I have some concerns regarding the ability to scale the plans to take measurements. I set the printer to copy at 100% and when I check my scale rule measurement against the scale on the print there is a discrepancy. So I cannot safely take measurements off the plan”

Helpful Report

Posted 4 months ago

Thank you for your review. Please send us a message at support@buyaplan.co.uk with your order number so that we can assist you with this.

Posted 4 months ago

“Struggled getting what we needed. Could be a little more user friendly for those of us that just need a one off map.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We have chat, phone and email support so if you ever need assistance please get in touch and we'll be happy to help you.

Posted 4 months ago

“i tend to use other providers for OS mapping as Buyaplan does not seem to offer a black and white print option, and the ground coverage area is a bit mean, so context is a bit lacking.”

Helpful Report

Posted 9 months ago

Thank you for your feedback Henry. We do offer black and white PDFs, PNGs and DWGs via buyaplan. You can change the format in the basket after you have selected the area. Please drop us a message at support@buyaplan.co.uk and we'll be happy to assist you!

Posted 9 months ago

“Good service and response from queries but getting expensive”

Helpful Report

Posted 11 months ago

Dear customer, thank you for your review. Unfortunately, the prices have gone up for all OS suppliers but we are still one of the cheapest map providers out there. Please get in touch with us at support@buyaplan.co.uk if you have any more questions..

Posted 10 months ago

“Fairly easy to use except for the coloured lines addition. So I printed plans and did it manually. The scale is inflexible. The four and a half acre holding didn't quite fit to the page but, as the alternative was a much smaller scale, I opted for the drawing with the corners missing. Is this something BuyAPlan can deal with?”

Helpful Report

Posted 1 year ago

Hello Duncan and thank you for you for taking the time to provide a review. We made some changes to the coloured lines to make it easier to use perhaps you can give it another try next time you need a map? If you are having trouble please email us at support@buyaplan.co.uk and we'll do our best to assist you.

Posted 11 months ago

“Easy to buy and download, but unable to resize. It wasn’t A4 because with all the headers on page, it was only A5 sized map. No good to me, disappointed and a waste of £30”

Helpful Report

Posted 1 year ago

Hello Sarah and thank you for your review and feedback. The plan should cover an entire sheet of A4 if printed at 100% size. The map portion however is only a portion of this otherwise the scale would not be correct. We also need to display copyright information, location and licence details. I hope this helps clarify things but if you need any further assistance please send us an email at support@buyaplan.co.uk.

Posted 1 year ago

“The plan was OK but the price was a rip off.”

Helpful Report

Posted 1 year ago

Dear Richard, we are one of the cheapest OS mapping providers out there and we offer a price match guarantee. Please email us if you have more queries about our pricing here: support@buyaplan.co.uk Thank you for your review.

Posted 1 year ago

“Was expensive to use and disappointed the plan isn’t available to access for life at the cost”

Helpful Report

Posted 1 year ago

Dear Moira, all OS map providers have a 1 year expiry license and then you can purchase additional license years separately if you need to. It is standard with OS mapping. We are also one of the cheapest providers out there and we offer a price match guarantee. Please email us if you have more queries about our pricing here: support@buyaplan.co.uk . Thank you for your review.

Posted 1 year ago

“It would be helpful if you could be more pacific about which plan.”

Helpful Report

Posted 1 year ago

Dear Sheri, thank you for the update. There is specific information and a demo video. We also have a blog page where we share regular updates regarding our plans. Please drop us an email at support@buyaplan.co.uk and we'll be happy to help you with any questions you might have.

Posted 1 year ago

“Expensive.”

Helpful Report

Posted 1 year ago

Thank you for your review James, we do try to stay competitive in terms of prices and are one of the cheapest providers of OS maps.

Posted 1 year ago

“Your website states that these are suitable for Planning applications, but I often find that only one street name will show up on my desired scale. Planning authorities require 2 named streets on a Location Plan otherwise they often won't accept the location plan. I continue you purchase off you however as I like the plan from an aesthetic point of view, but feel if you are advertising that they are suitable for planning applications then they should always show 2 street names no matter the scale. Regards annette.burtenshaw@gmail.com”

Helpful Report

Posted 1 year ago

Dear Annette, thank you for the review. In some areas it may not be possible to fit on two street names due to the way the Ordnance Survey mapping has been created. This is particularly common in rural areas. Our plans (in PDF version) also show an OS grid reference (an easting and northing) which will help locate the planning office into the exact location thereby negating the need for street names. I hope this helps.

Posted 1 year ago

“You offer a good service and I liked the fact that I could draw the boundary line around my unusual shaped boundaries myself. Problem is there is no zoom facility to ensure the rather crude placement of the cursor falls exactly in the right place. Even if your 'delete' facility allowed only the last point to be deleted, it would be an improvement. As an ex-MOD Cartographer I would be happy to advise you on how to improve the facility. Robin”

Helpful Report

Posted 1 year ago

Thank you for the detailed feedback Robin. We'll take it into consideration. If you need to zoom in further and more tools available we suggest you look at our sister site www.mapserve.co.uk which provides more flexibility. I hope this helps.

Posted 1 year ago

“Could be better if you can draw a line without going back to the start to finish”

Helpful Report

Posted 1 year ago

Thank you for the review Tony and we appreciate your feedback. We are always happy to assist so please email us at support@buyaplan.co.uk if we can help you with your order.

Posted 1 year ago

“plans are decent value... the mark up process could be improved for red lining sites, as some authorites will not accept the way the lines are automaticallyt added”

Helpful Report

Posted 1 year ago

Thank you for the review Andy. You can use the manual tool to add the lines that you need instead of the automatic one. The automatic tool is there to help speed up the process if it is just a quick boundary. We are always happy to assist so please email us at support@buyaplan.co.uk

Posted 1 year ago

“Having the Video as help is good to talk you through it all. But Aswell as a 1:500 and 1:1200 I want a 1:2500 and the image won’t down load in preview for what ever reason, and I am still wanting this if you could contact me. Also I would have been happy paying for a paper copy in the post if you could have don this”

Helpful Report

Posted 2 years ago

Hello Sam. Our service is only digital as stated on the website so we cannot provide hard copies. Please email us at support@buyaplan.co.uk with your issue and we'll do our best to assist you.

Posted 2 years ago

“Always quick and easy to use, however, lately i have found that the plans are out-of-date with buildings etc missing.”

Helpful Report

Posted 2 years ago

Hello Jaki and thanks for taking the time to provide a review for us! We always make sure to have the latest update of OS Mastermap, provided by the OS. This map is updated every 6 weeks and there is an ongoing survey all over the UK making sure that the map is as accurate as possible. However, if there you find there is something wrong the OS is always happy to review and correct it so I would suggest you contact them and let them know what you found. Please email support@buyaplan.co.uk if you need any assistance with that.

Posted 2 years ago

“THE SERVICE IS GOOD, THE PLANS ARE CLEAR AND ACCEPTED BY LOCAL AUTHORITIES, BUT I THINK THEY ARE TOO EXPENSIVE.”

Helpful Report

Posted 2 years ago

Dear Alan, thanks for your feedback. We offer a price guarantee meaning that if you find the map cheaper elsewhere we can refund you the difference. We try to stay as competitive as possible compared to the rest of the providers. I hope this helps.

Posted 2 years ago

“The set up worked well, easy and quick to use. However the maps did not show the footpath that is apparently at the end of my garden.”

Helpful Report

Posted 2 years ago

Dear customer thank you so much for taking the time to provide some feedback. Please email support@buyaplan.co.uk with your issue and we'll be happy to help.

Posted 2 years ago

“much needed service but could be more user friendly more discount to constant users, simplify buying two or more plans”

Helpful Report

Posted 2 years ago

Hello Richard. We are grateful you took the time to provide some feedback. We offer a price guarantee meaning that if you find the map cheaper elsewhere we can refund you the difference. We try to stay as competitive as possible compared to the rest of the providers. I hope this helps.

Posted 2 years ago

BuyAPlan is rated 4.4 based on 2,220 reviews