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BuyAPlan Reviews

4.4 Rating 2,322 Reviews
85 %
of reviewers recommend BuyAPlan
Company Reviews Metrics Info
4.4
Based on 2,322 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read BuyAPlan Reviews

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
R
Verified Buyer
“It was suitable for my needs and was reasonable priced.”
Helpful Report
Posted 8 years ago
C
Verified Buyer
“Excellent value 4 money simple to do and download, meets all requirements for planning permission”
Helpful Report
Posted 8 years ago
L
Verified Buyer
“The plan was fine and the facility to draw in the red line. The only criticism would be that the 'north' arrow could be a little more central instead of the top left hand corner. The Planning admin team claimed they couldn't spot it in the photocopy I supplied.”
Helpful Report
Posted 8 years ago
D
Verified Buyer
“It was much quicker and much easier than I expected.”
Helpful Report
Posted 8 years ago
J
Verified Buyer
“I'm always happy! Your service was perfectly satisfactory.”
Helpful Report
Posted 8 years ago
J
Verified Buyer
“easy to use, needed a plan, download and pay immediately.”
Helpful Report
Posted 8 years ago
J
Verified Buyer
“Ease to place an order”
Helpful Report
Posted 8 years ago
A
Verified Buyer
“??????????????”
Helpful Report
Posted 8 years ago
A
Verified Buyer
“Impossible to get it accurate, maps not up-to date, when they make an error (Colors not as you put them) they blame you. Con artiste and £££ for 2 pathetic electronic pieces of rubbish - don't bother. And they are not sorry, just ignorant when you email them with the mistake.......”
Helpful Report
Posted 8 years ago
Sorry to hear your issue. As with all plans from the OS, they are never 100% up to date but for >99% of times they are. The web site will only send you the plan you ordered and any lines you added. You incorrectly added the lines and the site sent you what you ordered. We did offer the refund your mistaken order at the time however.
Posted 8 years ago
A
Verified Buyer
“It was a clear plan sitable for planning offices.”
Helpful Report
Posted 8 years ago
G
Verified Buyer
“I was able to get the plans I wanted in a fast and easy to follow manner.”
Helpful Report
Posted 8 years ago
N
Verified Buyer
“I was able to buy a plan”
Helpful Report
Posted 8 years ago
A
Verified Buyer
“Very easy to use and obtain relevant site plans.”
Helpful Report
Posted 8 years ago
C
Verified Buyer
“I got my plans ... the second time around. I don't think that it was overly clear to select my the plans with the red outline on. As a result i have had to purchase the documents twice so that is disappointing. I think making it really clearer (and if it was me that made the mistake which I assumed it was hence me buying twice) for customers selecting the right option would be good.”
Helpful Report
Posted 8 years ago
Hello Carl, thanks for the feedback. The requirement to add a red line is clearly shown on step 2 when you order. However we do not make it mandatory as it is not needed by all customers. Hope this helps.
Posted 8 years ago
C
Verified Buyer
“EASY TO CHOOSE AND COLLECT, BUT ONE THING I WOULD LIKE TO ADD A COUPLE OF TIMES I HAVE BOUGHT THE SAME PLAN (SAME ADDRESS) A THIRD TIME IN ERROR MAYBE IT WOULD BE HELPFUL IF YOU HAD A POP UP MESSAGE TELLING YOU HOW MANY TIMES YOU HAVE CHOSEN THAT SAME ADDRESS, IT WOULD BE HELPFUL”
Helpful Report
Posted 8 years ago
Thanks for the feedback. We do display a message that warns the user if exactly the same area is added multiple times to the basket so perhaps you missed it. Hope this helps.
Posted 8 years ago
A
Verified Buyer
“It was a quick and easy with all the details I required on the map.”
Helpful Report
Posted 8 years ago
L
Verified Buyer
“"Planning rejected it, no compass not clear enough. Red and blue line not clear, difficult to work with. Details of scale not clear, tinny don't." In response to you email:- ' You have not submitted a valid block plan;. Please provide a block plan to scale of not less than 1:500 with the site boundary outlined to match the location plan showing a north point. Please ensure that the position of the proposed works are clearly annotated on this plan.' I did submit you plan as a 'Block Plan' and the council did not accept it. To me they are saying they do not recognise the scale of the plan you supplied or the north point and the boundary was not clear which was difficult to use.”
Helpful Report
Posted 8 years ago
Sorry to hear that however all our plans display a North point top left and scale bottom left so I'm not clear why it was rejected for these reasons. Can you clarify to us please?
Posted 8 years ago
R
Verified Buyer
“excellent and fast service just what you need to keep things moving plus its one less thing to worry about.”
Helpful Report
Posted 8 years ago
D
Verified Buyer
“Very quick and efficient”
Helpful Report
Posted 8 years ago
S
Verified Buyer
“Easy to use economic - shame can’t order more than two copies anymore with discount!!!”
Helpful Report
Posted 8 years ago
BuyAPlan is rated 4.4 based on 2,322 reviews
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