BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,322 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

Write Your review

Tell us how BuyAPlan made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No plan no build. Simple! Fast easy online service.”

Helpful Report

Posted 8 years ago

“Brilliant service!”

Helpful Report

Posted 8 years ago

“its quick and simpme to use.”

Helpful Report

Posted 8 years ago

“BuyAPlan is simple and easy to use. I use for all my block plans and would recommend.”

Helpful Report

Posted 8 years ago

“Easy purchase and upload and, importantly, accepted by my Local Authority’s Planning Department.”

Helpful Report

Posted 8 years ago

“Absolute disgrace the amount it costs and as soon as you download the map is no longer available.. I could not get a preview to generate of one of my maps and when I paid it was the wrong area .. you can only get a 70% refund and I was asked for a number on the plane and there is none.. always the same great at taking your money and make it so tiresome to get it back its a joke. Getting 4 plans was hard work .. Im sure I was just unlucky”

Helpful Report

Posted 8 years ago

Thanks for the feedback. Our maps are available to download for up to 1 year after order. The plans can also be instantly downloaded after ordering so perhaps you did not wait to download them? Finally you just need to contact us as we can always forward them. In terms of the wrong area, you can preview your plan before ordering and the site will send exactly the same area you've previewed. However where customers order the wrong area we do refund 70% of the plans value to cover costs. I hope this clarifies for you.

Posted 8 years ago

“I ordered 2 maps but what I got was different to what I ordered and did not match the preview. The scales were totally different to that ordered. The red outline added to the colour PDF was missing and there was a red outline that I didn't add to the black and white PNG file.”

Helpful Report

Posted 8 years ago

Thanks for the feedback. In terms of the wrong area, you can preview your plan before ordering and the site will send exactly the same area you've previewed. I hope this clarifies for you.

Posted 8 years ago

“I was a first time user of the site & must admit not very familiar with terms such as PDF & Dwg. I bought a plan & found that my laptop, iPad & iPhone could not open it. Even the local council office were not able to open the plan attachment. It seems that I bought a plan that could only be open with CAD software. As my application for friend was urgent I had to get a plan from another source. I have been refused a refund because the organisation say that their terms & condition say I am not entitled. I am a pensioner & did ask for help by way of them sending me a plan I could open by email but it was not sent. No compassion terms & conditions over ride any sense of ethics & allowance for the less IT literate. I don't think I want to get any plan from them again.”

Helpful Report

Posted 8 years ago

Thanks for the feedback however the Buyaplan site does not sell DWG or CAD plans so I think you must be confusing us with another site.

Posted 8 years ago

“It did not”

Helpful Report

Posted 8 years ago

“Very easy to use”

Helpful Report

Posted 8 years ago

“Easy to purchase, download and use at a reasonable price.”

Helpful Report

Posted 8 years ago

“Your stystem was quick and easy to use.”

Helpful Report

Posted 8 years ago

“It was quick and easy to get exactly what I wanted and at a reasonable price.”

Helpful Report

Posted 8 years ago

“It was accepted straightaway by the Planning Department”

Helpful Report

Posted 8 years ago

“Extremely easy to use, great choice of formats and areas, very competitively priced and fast check-out and availability.”

Helpful Report

Posted 8 years ago

“very quick and easy to use”

Helpful Report

Posted 8 years ago

“easy to use, quick response.”

Helpful Report

Posted 8 years ago

“no provision to outline the plan in red - a condition of the planning application”

Helpful Report

Posted 8 years ago

Hi Shaun, Thank you for your review, however there is 100% definitely an option to add a red line. You cannot order without seeing the preview of the map with 2 x buttons on the lower right side, one with a red pen on it and one with a blue pen. You just click once as instructed on one of these and click on the shape on the map you need to outline.

Posted 8 years ago

“Quick, easy to use and professional service.”

Helpful Report

Posted 8 years ago

“I bought a plan without a red line around the site and had to buy a second plan to correct this. I assumed a red line would be automatic given this is for planning purposes. It would be useful either to make this automatic or provide a prompt.”

Helpful Report

Posted 8 years ago

Hi Victoria, thanks for the feedback, however it's not possible for us to automatically outline property in red as every planning application is different and we do not know what you requiring planning for. No other supplier offers this feature either. Hope this helps.

Posted 8 years ago

BuyAPlan is rated 4.4 based on 2,322 reviews