BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,322 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic, prompt and efficient service”

Helpful Report

Posted 10 years ago

“Appreciated the simple no nonsense set up of the site”

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Posted 10 years ago

“Excellent service. Provided a plan quickly, cheaply and convenient to support a pre-planning application request.”

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Posted 10 years ago

“Quick and easy, just as it should be. Thank you!”

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Posted 10 years ago

“Think the advice to potential planners, could of been much better. As now I’ve done It now, would offer much better guidance”

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Posted 10 years ago

“good quick service.”

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Posted 10 years ago

“A very straight forward and logical site to use for acquiring plans. The walk through explanation films make the whole process simple to use. I would use this site again.”

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Posted 10 years ago

“This is the first time that I've applied for planning permission, so I'm not familiar with all the processes. I found the video on the web site was very useful. The plan which I bought seems to been accepted by the planning authority. What more can you ask for?”

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Posted 10 years ago

“Really impressed with how simple the processes. Clear easy to follow instructions. Would definitely use again.”

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Posted 10 years ago

“A site that is very easy to use, and you get your map immediately. Excellent for people that are not using an agent to apply for planning permission.”

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Posted 10 years ago

“Relatively straightforward, but it would be good to clarify that you can't add boundaries etc until you have committed to buy.”

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Posted 10 years ago

“What is a point when you can send e-mail to customers and your side is no reply...what a useless customer service. The problem is, I have been forced to buy from you, where I can't find others offer the same service. I am sure many of your customers will have the same experience as me. Even my husband who is an architect he used to do before, but different purposes. He is now retired, without his help. I would go no where to get the map. This is how your system for new user like me. To improve your total service delivery.... You should put more words to explain for new user to understand and to follow and you should do research what UK, Scotland needs for each permission ie. Click line for Permission for advertisement sign. You should tell the user that generally...the council will need....then click, click to follow. Your system don’t provide help in the way. Your system is not suitable for new user because lack of clear information to follow. It is suitable for those who use all year round. They know what to click. You should put telephone contact clearly in every page for those who have difficulties after they have paid. This is not good enough, customer paid then faced problems. They spend ages to sort out solution. If you can get money easily from customers, you should think more of customers. Yours sincerely, Ru ................. From: BuyAPlan - Reviews.co.uk Sent: Saturday, December 05, 2015 12:24 PM To: contact@kruathai.co.uk Subject: Reply to your review of BuyAPlan on Reviews.co.uk We're sorry to hear that. There is a red marker shown as a red pen on the right of the viewer.”

Helpful Report

Posted 10 years ago

We're sorry to hear that. There is a red marker shown as a red pen on the right of the viewer.

Posted 10 years ago

“Easy and quick to use with good information.”

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Posted 10 years ago

“Quick, useful and efficient.”

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Posted 10 years ago

“Just spot on. Quick Easy”

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Posted 10 years ago

“Bought a plan recently for cm1 in Chelmsford which is good clear and in colour. However, looked at a plan for Cm26lr ,37 shrublands close ,and it's pretty much useless as the site boundary /fence is not shown at all and does exist because I visited the site. Regards Marcus Harwood RIBA”

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Posted 10 years ago

“I looked at 3 recommended sites for my planning permission and found this one to be the clearest and easiest to use.”

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Posted 10 years ago

“Plans were clear and downloading easy, but we'd been told we needed a 1:100 SITE PLAN and the nearest available was 1:200. That could easily be remedied, surely.”

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Posted 10 years ago

Dear Customer Thanks for the reply. As you can see from the Planning Portal guidance, the plans can be 1:100, 1:200 or 1:500 (see http://www.planningportal.gov.uk/uploads/1app/maps_plans_and_planning_apps.pdf). We don't offer a 1:100 plan as it would mostly just consist of a few lines and would not show a typical house and garden in its entirety. Hope this helps.

Posted 10 years ago

“£25 for 2 virtual plans? this doesn't represent good value to me. £8.00 buys a beautiful, high quality physical OS map with a digitised version as well. Your service is incredibly overpriced. I hope that there is some market shake up that brings the prices down to something that is more reasonable. I am so disappointed with what you produced for the money asked. Sorry that I have nothing good to say Darren dot sleeth at virginmedia.co.uk”

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Posted 10 years ago

Dear Dareen, thanks for the feedback however the plans come from the Ordnance Survey and you'll find the pricing is roughly the same from all suppliers. You can get less detailed plans for less cost but they won't be acceptable for planning applications. Hope this helps.

Posted 10 years ago

“I ran into one difficulty, and that was drawing an outline of the property concerned on the map. The lines kept deleting themselves. Also, I had difficulty in outlining the particular building to which the application was relating to.”

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Posted 10 years ago

BuyAPlan is rated 4.4 based on 2,322 reviews