BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,220 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,220 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple to sign up and use. A little bit pricey for printing at home but ho hum!”

Helpful Report

Posted 7 months ago

Thank you for your review! We do try to stay as competitive as possible with our prices as well as a price match.

Posted 7 months ago

“A convenient way of producing a site location plan.”

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Posted 7 months ago

Thank you for the 5 stars!

Posted 7 months ago

“Absolutely dreadful service - what a rip-off. I had to pay £20 for a thumbnail map of my own garden to send to a planner (who let's face it - already has a copy of the map) just so that they would have a pre-application meeting - and the boundaries on the map are wrong! Complete farce. But now the planner has their inaccurate map they have agreed to have a meeting with us. Enjoy spending my £20.”

Helpful Report

Posted 8 months ago

Dear customer, we are very to hear of your experience. Please get in touch with us via email support@buyaplan.co.uk and we'll be very happy to assist you with your issue.

Posted 7 months ago

“Easy to use and quick good service have used this company for a long time and would not go to any others”

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Posted 8 months ago

Thank you so much for your trust and for providing such a nice review for us!

Posted 8 months ago

“Extremely easy to use, quite good flexibility in drawing the boundaries, and economical.”

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Posted 8 months ago

Thank you very much for your kind review!

Posted 8 months ago

“I needed an official plan to make enquiries with my local planning authority and considered that my attempt at sketching the details would not be accepted. The plan supplied by Buy a Plan was ideal, and my planning enquiry was accepted with no complications.”

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Posted 8 months ago

Thank you so much for taking the time to provide a review for us!

Posted 8 months ago

“It does what it says on the tin”

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Posted 8 months ago

Thank you for the 5 stars, it's much appreciated.

Posted 8 months ago

“Too expensive and advertised much cheaper.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to provide a review for us. The prices are clearly displayed on our pricing page and also before proceeding with a purchase. We try to be as competitive as possible and also offer a price match. Please get in touch with us at supprort@buyaplan.co.uk if you need any clarification about our pricing and we'll be happy to assist you.

Posted 8 months ago

“Easy to use.”

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Posted 8 months ago

Thank you very much for the 5 stars!

Posted 8 months ago

“quick & sraightforward”

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Posted 8 months ago

Thank you very much for providing a review for us!

Posted 8 months ago

“A very easy process. A good selection of maps to choose from. The map I chose was very clear.”

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Posted 8 months ago

Thank you so much for this review!

Posted 8 months ago

“Not impressed. I clicked on to red lines which when I paid for and downloaded the plan, no red lines were there. I contacted you twice, maybe three times for assistance. I'm still waiting. Won't be using your organisation again or recommending you!”

Helpful Report

Posted 9 months ago

Dear customer, we have responded to both of your messages (emails) on the same day. The first one was on the 9th of June and the second one on the 14th of June. Please check your junk folder in case the emails have gone there? You can always contact us via chat during working hours, email at support@buyaplan.co.uk or phone. I hope this helps and I am sorry to hear that you have not been able to get in touch.

Posted 9 months ago

“I did find it a little confusing to get the print to the proper scale”

Helpful Report

Posted 9 months ago

Thank you for your review. Please get in touch at support@buyaplan.co.uk and we'll be happy to assist you!

Posted 9 months ago

“The plan was up to date unlike the Planning Portal equivalent”

Helpful Report

Posted 9 months ago

Thank you for your feedback and review!

Posted 9 months ago

“I always buy my plans from BuyAPlan. It is so quick and easy. Takes me minutes not hours to obtain the site plans I need.”

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Posted 10 months ago

Thank you for your kind review Gill.

Posted 9 months ago

“i tend to use other providers for OS mapping as Buyaplan does not seem to offer a black and white print option, and the ground coverage area is a bit mean, so context is a bit lacking.”

Helpful Report

Posted 10 months ago

Thank you for your feedback Henry. We do offer black and white PDFs, PNGs and DWGs via buyaplan. You can change the format in the basket after you have selected the area. Please drop us a message at support@buyaplan.co.uk and we'll be happy to assist you!

Posted 9 months ago

“Could be good if once purchase a plan I could back to change lines on. Instead pay for another plan”

Helpful Report

Posted 10 months ago

Thank you for your review Mateusz. Unfortunately a plan cannot be changed after it has been generated. Please drop us a message at support@buyaplan.co.uk and we can explain better!

Posted 9 months ago

“Fulfilling planning validation requirements these days is increasingly difficult and anything that makes the collation of information easier is welcome. 'Buy a Plan' make the process of identifying your site and preparing a suitable red-lined drawing at an appropriate scale easy, delivering a clear and concise receipt to pass on to the Client for payment. I'll continue to use 'Buy a Plan' for all planning applications in the future.”

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Posted 10 months ago

Thank you so much for this great review Timothy!

Posted 9 months ago

“Very unsatisfied I bought DWG map but received pdf I have noticed your system automatically change whatever you buy to pdf”

Helpful Report

Posted 10 months ago

We are sorry to hear that! Please drop us an email at support@buyaplan.co.uk and we'll do our best to assist you.

Posted 9 months ago

“It's a very competent service and for technical people, I'm sure, would be very easy indeed to use. However, It would be much appreciated by your older (and very 90 yr old customers) if it could be possible to make the marking of coloured lines on the chosen plan a bit easier. I'm afraid I got mine in quite a state, but one needed an 'erase and start again' button, and a very steady mouse-hand, to do the job properly. However, a good system, and thankyou.”

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Posted 10 months ago

Thank you for your kind feedback and your review!

Posted 9 months ago

BuyAPlan is rated 4.4 based on 2,220 reviews