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BuyAPlan Reviews

4.4 Rating 2,221 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

4.4

Based on 2,221 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Plan scale did Not enclose the total area of the property 1:200 , I assumed it would on payment I obviously needed 1:500. Then it had some sort of message that I only had seconds to download the plan just bought I immediately clicked cos like most companies now they try to screw you and thought I would have to immediately download. Very disappointed did not even let me put in the boundary but I thought that this option is available after you pay. Sorry do not buy from this site, wasted my roubles. Just before I submit this review noticed that you must include your email why? the only way you can submit a review is by them knowing your email address. Oh! well another disappointment roll on death.”

Posted 4 months ago

Dear customer, thank you for taking the time to provide a review. There is no time limit on our website so please so we are not sure why you felt that the service is rushed. You can download your plan using the link provided after payment but if you lost that, a link is provided by email as well and you have many weeks to download your plan. If this is lost as well, you can always reach out to us and we'll be happy to resend the plan to you. There are clear instructions and a help video on the website to help you with your purchase as well as phone, chat and email assistance. We'll be happy to help you in the future if you need a plan again.

Posted 3 months ago

“Great service and helpful once when I was struggling however one little thing that might help is once you have purchased a plan via email you tend to loose it shortly afterwards. If the email would or could stay live that would be helpful and you feel like you’ve not lost and money.”

Posted 5 months ago

Thank you for your feedback! You can download your plan using the link sent to your email address to download it again! We hope this helps and thank you for the 5 stars!

Posted 4 months ago

“I think it would be good to have a discount for buying several different plans in the same purchase rather than only for 2 of the same plan at different scales.”

Posted 5 months ago

Thank you for your feedback and your review!

Posted 4 months ago

“Bought a plan but clicked the wrong button to outline the boundaries. Couldn’t change it and if I needed the right one I would’ve had to buy another one 😡”

Posted 5 months ago

Dear customer thank you for your feedback. Unfortunately it's not possible to change a map after it has been generated. Please send us a message at support@buyaplan.co.uk for further assistance.

Posted 4 months ago

“Website was easy to navigate and quality of plan was good.”

Posted 5 months ago

Thank you so much for the 5 star review!

Posted 4 months ago

“Met my planning requirements.”

Posted 5 months ago

Thank you for taking the time to provide 5 stars for us!

Posted 4 months ago

“I have some concerns regarding the ability to scale the plans to take measurements. I set the printer to copy at 100% and when I check my scale rule measurement against the scale on the print there is a discrepancy. So I cannot safely take measurements off the plan”

Posted 5 months ago

Thank you for your review. Please send us a message at support@buyaplan.co.uk with your order number so that we can assist you with this.

Posted 4 months ago

“Easy to use website”

Posted 5 months ago

Thank you so much for the 5 stars!

Posted 4 months ago

“Struggled getting what we needed. Could be a little more user friendly for those of us that just need a one off map.”

Posted 5 months ago

Thank you for your feedback. We have chat, phone and email support so if you ever need assistance please get in touch and we'll be happy to help you.

Posted 4 months ago

“Fairly easy to use website and an excellent plan”

Posted 5 months ago

Thank you for your kind feedback, it's much appreciated.

Posted 4 months ago

“useful and fairly easy to use so long as you have a postcode or long/lat. A nice addition would now be the ability to use What3words...”

Posted 5 months ago

Thank you for your feedback and review it's much appreciated.

Posted 4 months ago

“Plan downloaded in minutes. Brilliant”

Posted 5 months ago

That's great to hear Ann, thank you!

Posted 4 months ago

“Excellent service. Easy to access and navigate to achieve right plan for the right circumstance and very good value for money.. nothing not to like. 5 * from me.”

Posted 6 months ago

We are so glad to hear of your wonderful comments! Thank you!

Posted 5 months ago

“Having tried other sites, I found 'Buy a Plan' to be refreshingly straightforward to use and pricing was clear, without the hidden extras, other sites irritatingly indulge in. Would recommend Buy A Plan to others and would use again without hesitation.”

Posted 6 months ago

Thank you so much for your recommendation and 5 stars we really appreciate it!

Posted 5 months ago

“I have used this service for many years and always found them excellent, ready to help when I have lost my plans in the digital forest and always quickly.”

Posted 6 months ago

Thank you very much for your nice feedback and 5 stars!

Posted 5 months ago

“A convenient and easy to use service which i have used several times and am likely to use again for professional reasons.”

Posted 6 months ago

Thank you Alan for your excellent review!

Posted 5 months ago

“Prompt and great value service”

Posted 6 months ago

Thank you for taking the time to provide a review for us!

Posted 5 months ago

“I am a newbie to buying a plan for some work for which we need planning permission, and using Buy a Plan couldn't have been easier. The instructions on how to use the site and get the plan appropriate for my application were clear and simple with help available throughout, if needed. The entire process from initial log on to receiving the plan was quick, painless and very reasonably priced. I would not hesitate on recommending Buy a Plan for everyone, both novice and professional.”

Posted 6 months ago

Thank you for your excellent review, we really appreciate it!

Posted 5 months ago

“Quick and easy to use site to create a plan”

Posted 6 months ago

Thank you for the 5 star review!

Posted 5 months ago

“Excellent service”

Posted 6 months ago

Thank you so much for the 5 stars John!

Posted 5 months ago

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BuyAPlan is rated 4.4 based on 2,221 reviews