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PartsGateway Ltd Reviews

4.6 Rating 10,404 Reviews
91 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,404 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Tudor
Verified Buyer
“Great, fast delivery. Needed a front side window, came nice wrapped. Thanks for your help.”
Helpful Report
Posted 4 years ago
Edvinas
Verified Buyer
“Didn't receive mine yet..”
Helpful Report
Posted 4 years ago
Anthony
Verified Buyer
“Your product is fine and I have eventually received both items however Tuffnells have let you down very badly. The delivery was advertised as next day guaranteed but due to the current situation I understand that might not have been possible. Ordered on Tuesday and Tuffnells delivered package two out of two packages and had no idea where the first one was. I had intended to pack a house up on the weekend of 20/21 June. I eventually got in touch with real person at Tuffnells (Aaron at Belvedere) who assured me it could be delivered to an address in Gillingham on Monday 22 June. I contacted them and they said they would reroute it to Bromley for Wednesday. On Monday i had a email saying it was on its way but they delivered it to the Bromley address where it was not signed for and just left outside unattended until I returned home on Tuesday(23 June) evening. Utterly appalling service ! So much so if I ever need any more I will go to a competitor”
Helpful Report
Posted 4 years ago
Garry
Verified Buyer
“Part was delivered next day and fit to my car perfectly. Couldnt have asked for a better service.”
Helpful Report
Posted 4 years ago
Dave
Verified Buyer
“Supplied exactly what I was looking for, promptly and extremely well packaged. Great service.”
Helpful Report
Posted 4 years ago
Thomas
Verified Buyer
“Quick delivery and quick at answering any questions”
Helpful Report
Posted 4 years ago
Brian
Verified Buyer
“Excellent would use again”
Helpful Report
Posted 4 years ago
Barry
Verified Buyer
“Had the parts dispatched them got them the next day for me 1st class service”
Helpful Report
Posted 4 years ago
Aidan
Verified Buyer
“Excellent service”
Helpful Report
Posted 4 years ago
William
Verified Buyer
“Brill.no problems.”
Helpful Report
Posted 4 years ago
Geraint Jones
Verified Buyer
“Excellent service found parts I need in hours , one of the best on market as I’ve used many times and continue to do so for my parts”
Helpful Report
Posted 4 years ago
Kevin
Verified Buyer
“The service was excellent .THE PART WAS PERFECT . My garage fitted it today and it is working perfectly , they were impressed and have kept one of your cads for future reference. If i require any further parts for my excellent low mileage Primera I will not hesitate to give you a call.”
Helpful Report
Posted 4 years ago
Garfield
Verified Buyer
“Speed of service, quality parts, and excellent price.”
Helpful Report
Posted 4 years ago
Bradley Cave
Verified Buyer
“brilliant arrived on time item was as described”
Helpful Report
Posted 4 years ago
Mr
Verified Buyer
“A very efficient Company, I would recommend them to anyone requiring Saab car parts.”
Helpful Report
Posted 4 years ago
Mr J
Verified Buyer
“Couldn't say a bad word brilliant way to get what you need”
Helpful Report
Posted 4 years ago
Geoffrey
Verified Buyer
“Very satisfied”
Helpful Report
Posted 4 years ago
Murray
Verified Buyer
“Good website and great service. Quick delivery”
Helpful Report
Posted 4 years ago
MS LORRAINE
Verified Buyer
“I'm new to this service and I have used it twice in the past four weeks. I can fairly say I am impressed with the service I've received. Both my requirements were put onto the site and I received quotes from reputable services within a matter of days. I've purchased from 2 dealers and both experiences were very good. In particular A1 Merc Centre (Athos was excellent) provided an excellent service. Definatle recommend Parts Gateway. L Jukes”
Helpful Report
Posted 4 years ago
Craig
Verified Buyer
“Great service”
Helpful Report
Posted 4 years ago
PartsGateway Ltd is rated 4.6 based on 10,404 reviews
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