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PartsGateway Ltd Reviews

4.6 Rating 10,572 Reviews
91 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,572 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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ANDREW
Verified Buyer
“Easy to use and very efficient.”
Helpful Report
Posted 2 years ago
Ian
Verified Buyer
“Prompt delivery good website and good used pata”
Helpful Report
Posted 2 years ago
Paul
Verified Buyer
“I have ordered 2 parts over PartsGateway (3 orders) and the result was great in 2 cases, in the case of the 2nd part ordered there was an error and the part was not actually available, but once I got in touch a refund was swift. I'm glad I tried again as I got the part swiftly the next time and it worked fine.”
Helpful Report
Posted 2 years ago
AZAM
Verified Buyer
“I am self employed Automotive Technician, I recently purchased few items from Hygrade motor spares through PartsGateway. They sold me driver's electric window switch pack with a defect, and a light switch stalk without the function of front fog light despite giving the seller all relevant information.”
Helpful Report
Posted 2 years ago
Dennis
Verified Buyer
“Excellent website. Sourced 6 options for me of a replacement part - all possibilities but one was ideal and a perfect match. Paid my money and I received the part with 36 hours. I was asked to check on receipt for any damage and only sign if I was happy with the part. Would highly recommend.”
Helpful Report
Posted 2 years ago
Don
Verified Buyer
“Quick, efficient and good value”
Helpful Report
Posted 2 years ago
Yasmin Wright
Verified Buyer
“Easy to find the part needed with help from this service. Would use again”
Helpful Report
Posted 2 years ago
Philip Brocklesby
Verified Buyer
“Absolutely brilliant”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Although I received a wrong part at first, I finally received the right part within a day. I will but from this company again should I need a Renault part.”
Helpful Report
Posted 2 years ago
MARTIN
Verified Buyer
“Part arrived promptly & in good condition. No complaints”
Helpful Report
Posted 2 years ago
Johanna
Verified Buyer
“All went great and very efficient. Right part arrived safely. I didn't receive tracking number but I was updated through email, and also they were very kind on the phone and could update me. Also, I didn't have to deal with the part exchange which made it way easier and quicker for me, which was essential. I am satisfied, and warmly recommend them.”
Helpful Report
Posted 2 years ago
Geoff Ford
Verified Buyer
“Excellent helped with query on payment no probs thank you”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Delivery was on time and part was as described in ver good condition Order placed was easy All on all very satisfied definitely recommended”
Helpful Report
Posted 2 years ago
Julia Docker
Verified Buyer
“Great service! Managed to obtain a headlight unit I couldn’t get anywhere else as the manufacturer is on back order at the moment. Real life saver and meant I got my car back on the road.”
Helpful Report
Posted 2 years ago
Nick Williams
Verified Buyer
“Great service quick delivery”
Helpful Report
Posted 2 years ago
Brian
Verified Buyer
“PartsGateway really delivered. I needed an offside rear lamp cluster for a Nissan Note. They had one, it was despatched as soon as I ordered it and it arrived intact in pristine condition in no more than two or three days. Excellent service”
Helpful Report
Posted 2 years ago
Mr
Verified Buyer
“Helpful staff on the 'phone & the part turned up promptly & has now been successfully fitted...... All good!”
Helpful Report
Posted 2 years ago
Paul
Verified Buyer
“Good price, quick despatch. Good quality part. Would recommend Parts Gateway.”
Helpful Report
Posted 2 years ago
Mr
Verified Buyer
“Great service part fitted great will use again Ty”
Helpful Report
Posted 2 years ago
Halbert
Verified Buyer
“Arrived promptly and works fine when fitted to the car. All good.”
Helpful Report
Posted 2 years ago
PartsGateway Ltd is rated 4.6 based on 10,572 reviews
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