ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,519 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked in with Doran’s Ballyfermot to be told they no longer have the access to scan the item in when I’m at the shop Then courier at the house next day refused to take the parcel as there was no battery label given for me to print on it”

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Posted 4 years ago

Hi, Thank you for your review. I am very sorry that there was an issue with your drop off, please get in touch if we can help any further. All the best, PD

Posted 4 years ago

“Had difficulty with the post code. After 3 attempts and lost of day with posting I eventually got it book on line. I even contact by phone and he could not do the booking for me. only on the website which was frustrating.”

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Posted 4 years ago

“I was very Disappointed with the service I paid extra to have my parcel delivered in 2/4 days I sent parcel on 17 Dec and it didn't arrive to January 7th”

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Posted 5 years ago

Hi, Thank you for the 5 star review! We are delighted to have been able to help and thank you too. If we can help with anything, please get in touch. All the best, PD

Posted 4 years ago

“Website is very easy to work around sadly my parcel that I paid for was not picked up on the day assigned”

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Posted 5 years ago

Hi Michelle, Thanks for taking time to write your review, and we are very sorry for the delay in the collection of your parcel. I see from the tracking it was collected the next day and delivered on time. All the best, PD

Posted 5 years ago

“Parcel was due to be collected today and courier never arrived after I paid 63€ extra just to get faster shipping ! I hope they arrive now during weekend !”

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Posted 5 years ago

Hi Mona, we are sorry for the delayed collection. I can see that your parcel has been since collected and delivered. If you require any assistance in the future please do not hesitate to reach out. All the best, PD

Posted 5 years ago

“Courier due today with 5.30pm. Still awaiting arrival at 5.50pm. HQ had said collection time would be met as there was no note added to the log. I presume collection will now be tomorrow.”

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Posted 5 years ago

“Item collected ok and on time but was delivered badly damaged to the US. A special strong plywood box was made for transport- this was obviously dropped and badly damaged which also damaged the contents which was a model for a project in Colorado. I will now have to have it brought back to Ireland for repair and resend it to Coloradol.”

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Posted 5 years ago

Hi Terry, Thanks you for taking the time to let us know about your shipping experience with ParcelDirect.ie and am very sorry for any inconvenience caused. If you can email our support team with you order number and details, we can get this resolved asap. All the best, PD

Posted 5 years ago

“I paid extra - €38 in total - for next-day delivery but it took another three working days for my parcel to arrive. I appreciate the difficulty of the Covid-19 restrictions but you should not be advertising a premium service - and charging for it - if you cannot deliver on it. I should have just paid the standard rate. As it was, I paid extra for a service that I didn't get. I looked for a refund and my request was ignored. Poor”

Helpful Report

Posted 5 years ago

Hi Simon, I am very sorry for your trouble with this order. These delays were due to restrictions as you have mentioned which unfortunately out of ours and the couriers control. This was handled as a premium service and they delivered as soon as they could. If you have any questions, please get in touch. All the best, PD

Posted 5 years ago

“Sold me a FedEx courier service, no receipt at store, pickup not scheduled properly had to deal with FedEx directly”

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Posted 6 years ago

Hi, Thank you for writing a review. I am sorry to hear that you did not enjoy your ParcelDirect experience. We do not offer receipts in the store as you get a receipt when you make payment on our website. Please get in touch with us if there is an issue with your order as we like to handle these issues for our customers so that the shipping experience is hassle-free for our customers. All the best, PD

Posted 6 years ago

“My parcel was suppose to be collected yesterday 11/10/19 and I am still waiting!!!”

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Posted 6 years ago

Hi John, Thank you for writing a review. We are sorry to hear this, please contact our support and we will fix this issue for you. All the best, PD

Posted 6 years ago

“Collection was great, which was a good start, however delivery in UK is unacceptable. They contacted recipient stating a delivery day and time, then changed time, then never showed up at the time stated. not even delivered on that day. They had stayed in to be there for that delivery, now parcel is at a post office where they have to go and collect it and take time off work to fit in with their opening hours. Very disappointing.”

Helpful Report

Posted 6 years ago

Hi Catherine, Thank you for leaving a review. I am very sorry to hear about the delivery issues you had. Sometimes drivers run out of time while on their routes which can cause delays, or in this case, they will drop it to one of their drop off stores so that it can be retrieved from there. It is meant to make things easier as they may not have been able to deliver this the next day if they did not drop this to the post office. If you would like to query anything, just get in touch. All the best, PD

Posted 6 years ago

“I booked a collection on Thursday...now it's Monday...not a peep”

Helpful Report

Posted 6 years ago

Hi Stephen, Thank you for taking the time to write a review. I am very sorry to hear about the delays in your collection, we try to keep these to a minimum and if there is ever any issue you should get in touch with us immediately so that we can fix it for you asap. I am happy to see we fixed this for you on the Monday, if there is anything else you need help with, just let us know. All the best, PD

Posted 6 years ago

“I placed my order for pickup on Friday and received notification thst my package would be collected Monday between 9am and 6:20pm. I called on Monday around noon and was told my package would be picked up by 5pm. No one came, I waited the whole day and no one came. The next morning I got a call from the driver asking where i lived, I had given my eircode when placing the order, but the driver was not given that information . My package was supposed to arrive in London the next day, didn't arrive until Thursday. All in all not great service. DHL is the only company that seem to be able to do this right.”

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Posted 6 years ago

Hi Chris, Thank you for taking the time to write a review. We are very sorry about this, we do try to ensure that the courier collects on the day requested, however, our collections are not guaranteed as sometimes there is issues where the driver doesn't have enough time in the day to collect all of the parcels. The issue with the eircode is an issue that we are currently trying to fix, we have our technical team taking a look into this. We do apologize for the inconvenience caused. We do use reviews as a method of finding errors in our service and we take them on board when they are highlighted. If you need any help in future, we would be happy to help. All the best, PD

Posted 6 years ago

“The online Form is very confusing to fell out.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to write a review. I am sorry to hear that the forms were not clear. If you would like, we can give you a hand with them, just get in touch via Facebook, email or phone and we will be happy to answer your questions. All the best, PD

Posted 6 years ago

“- easy to use website - the driver brings stickers, so no printing needed - brilliant online tracking; it is constantly updated - it looked like parcel would be delivered after 4 working days as promised, but for some unknown reason it went back to the sorting center where it is sitting for the last 3 days - no contact has been made yet, very disappointed, it started out so well”

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Posted 6 years ago

Hi Sonja, Thank you so much for taking the time to leave a review. This service is exactly what we aim to hit! We are delighted to see that you are satisfied with our service and that your parcel made it to Germany so quickly and in the same condition you left it in. If you need any assistance in future, please get in touch. All the best, PD

Posted 6 years ago

“I am very disappointed with the service provided by Parcel Direct. They appear to utilise the ostrich approach by just ignoring problems. Customer service is so poor. I place an order fro delivery from Ireland to Canada. The parcel remained uncollected until I contacted them again. It took 7 days to get from Ireland to the UK. It arrived in Calgary on 22/12 and sat there until Christmas Eve. I had to arrange for the recipient to collect it in Calgary on 24/12 which was a 300 km round trip. The response I got from Customer support was a glib "its Customs Fault, not ours". When I pointed out the week it took to get to the UK and the Parcel was never opened by Customs anywhere, they simply ignored me and did not bother to respond. This is a new Company and if it expects to continue I would suggest that communications with customers is essential. I fully accept that delays can happen but lack of empathy or explanation is simply bad business. Own your failures and you will gain more respect !!”

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Posted 6 years ago

Hi Pat, Thank you for taking the time to write a review. Sorry to hear your experience didn't go as smooth as we aim for it to be. We will take your advice on board and we can assure you that our customer support is here to help anytime. If you do ship with us in future call us as soon as you notice an issue and we will fix it as quick as we can. We aim to provide our customers with an easy shipping service and your experience didn't seem to work out that way. Sincere apologies and if you need us again we will be sure to attend any issues as soon as they are made aware to us. All the best, PD

Posted 6 years ago

“I did not get my invoice”

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Posted 7 years ago

“poor customers service”

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Posted 7 years ago

“Booked parcel to be collected on a Friday. Parcel was not collected until the following Monday at 5pm.”

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Posted 7 years ago

Hi there, Thanks for your review of our service. We are sorry that on this occasion our courier partner company had a fault on their delivery system. The issue has been resolved and they have assured us that this will not occur again. All the best, PD

Posted 7 years ago

“My parcel which was a gift of a picture was delivered today & the frame & glass were broken. I sent it by parcel direct via FedEx because I thought it would be treated with care & chose this rather than sending it by post. I am so disgusted and disappointed that my present was delivered in this state”

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Posted 7 years ago

Hi Mary, Thank you for taking time to write a review. We are disappointed your experience was less than the excellent service we always try to provide. Rare events such as this can sometimes occur, and we will strive to fix it as soon as possible. All the best, PD

Posted 7 years ago

ParcelDirect.ie is rated 4.5 based on 3,519 reviews