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ParcelDirect.ie Reviews

4.6 Rating 3,150 Reviews

90 %

of reviewers recommend ParcelDirect.ie

Company Reviews

4.6

Based on 3,150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 4th April 2024

Jonathan Carroll

ParcelDirect.ie 5 star review on 29th March 2024

ParcelDirect.ie 5 star review on 15th March 2024

ParcelDirect.ie 5 star review on 27th April 2023

ParcelDirect.ie 5 star review on 28th December 2022

ParcelDirect.ie 5 star review on 10th November 2022

Anne-Marie McDermott

ParcelDirect.ie 5 star review on 2nd March 2022

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item collected ok and on time but was delivered badly damaged to the US. A special strong plywood box was made for transport- this was obviously dropped and badly damaged which also damaged the contents which was a model for a project in Colorado. I will now have to have it brought back to Ireland for repair and resend it to Coloradol.”

Posted 3 years ago

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Hi Terry, Thanks you for taking the time to let us know about your shipping experience with ParcelDirect.ie and am very sorry for any inconvenience caused. If you can email our support team with you order number and details, we can get this resolved asap. All the best, PD

Posted 3 years ago

“I paid extra - €38 in total - for next-day delivery but it took another three working days for my parcel to arrive. I appreciate the difficulty of the Covid-19 restrictions but you should not be advertising a premium service - and charging for it - if you cannot deliver on it. I should have just paid the standard rate. As it was, I paid extra for a service that I didn't get. I looked for a refund and my request was ignored. Poor”

Posted 3 years ago

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Hi Simon, I am very sorry for your trouble with this order. These delays were due to restrictions as you have mentioned which unfortunately out of ours and the couriers control. This was handled as a premium service and they delivered as soon as they could. If you have any questions, please get in touch. All the best, PD

Posted 3 years ago

“Sold me a FedEx courier service, no receipt at store, pickup not scheduled properly had to deal with FedEx directly”

Posted 4 years ago

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Hi, Thank you for writing a review. I am sorry to hear that you did not enjoy your ParcelDirect experience. We do not offer receipts in the store as you get a receipt when you make payment on our website. Please get in touch with us if there is an issue with your order as we like to handle these issues for our customers so that the shipping experience is hassle-free for our customers. All the best, PD

Posted 4 years ago

“My parcel was suppose to be collected yesterday 11/10/19 and I am still waiting!!!”

Posted 4 years ago

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Hi John, Thank you for writing a review. We are sorry to hear this, please contact our support and we will fix this issue for you. All the best, PD

Posted 4 years ago

“Collection was great, which was a good start, however delivery in UK is unacceptable. They contacted recipient stating a delivery day and time, then changed time, then never showed up at the time stated. not even delivered on that day. They had stayed in to be there for that delivery, now parcel is at a post office where they have to go and collect it and take time off work to fit in with their opening hours. Very disappointing.”

Posted 4 years ago

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Hi Catherine, Thank you for leaving a review. I am very sorry to hear about the delivery issues you had. Sometimes drivers run out of time while on their routes which can cause delays, or in this case, they will drop it to one of their drop off stores so that it can be retrieved from there. It is meant to make things easier as they may not have been able to deliver this the next day if they did not drop this to the post office. If you would like to query anything, just get in touch. All the best, PD

Posted 4 years ago

“I booked a collection on Thursday...now it's Monday...not a peep”

Posted 4 years ago

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Hi Stephen, Thank you for taking the time to write a review. I am very sorry to hear about the delays in your collection, we try to keep these to a minimum and if there is ever any issue you should get in touch with us immediately so that we can fix it for you asap. I am happy to see we fixed this for you on the Monday, if there is anything else you need help with, just let us know. All the best, PD

Posted 4 years ago

“I placed my order for pickup on Friday and received notification thst my package would be collected Monday between 9am and 6:20pm. I called on Monday around noon and was told my package would be picked up by 5pm. No one came, I waited the whole day and no one came. The next morning I got a call from the driver asking where i lived, I had given my eircode when placing the order, but the driver was not given that information . My package was supposed to arrive in London the next day, didn't arrive until Thursday. All in all not great service. DHL is the only company that seem to be able to do this right.”

Posted 4 years ago

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Hi Chris, Thank you for taking the time to write a review. We are very sorry about this, we do try to ensure that the courier collects on the day requested, however, our collections are not guaranteed as sometimes there is issues where the driver doesn't have enough time in the day to collect all of the parcels. The issue with the eircode is an issue that we are currently trying to fix, we have our technical team taking a look into this. We do apologize for the inconvenience caused. We do use reviews as a method of finding errors in our service and we take them on board when they are highlighted. If you need any help in future, we would be happy to help. All the best, PD

Posted 4 years ago

“The online Form is very confusing to fell out.”

Posted 4 years ago

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Hi, Thank you for taking the time to write a review. I am sorry to hear that the forms were not clear. If you would like, we can give you a hand with them, just get in touch via Facebook, email or phone and we will be happy to answer your questions. All the best, PD

Posted 4 years ago

“- easy to use website - the driver brings stickers, so no printing needed - brilliant online tracking; it is constantly updated - it looked like parcel would be delivered after 4 working days as promised, but for some unknown reason it went back to the sorting center where it is sitting for the last 3 days - no contact has been made yet, very disappointed, it started out so well”

Posted 5 years ago

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Hi Sonja, Thank you so much for taking the time to leave a review. This service is exactly what we aim to hit! We are delighted to see that you are satisfied with our service and that your parcel made it to Germany so quickly and in the same condition you left it in. If you need any assistance in future, please get in touch. All the best, PD

Posted 5 years ago

“I am very disappointed with the service provided by Parcel Direct. They appear to utilise the ostrich approach by just ignoring problems. Customer service is so poor. I place an order fro delivery from Ireland to Canada. The parcel remained uncollected until I contacted them again. It took 7 days to get from Ireland to the UK. It arrived in Calgary on 22/12 and sat there until Christmas Eve. I had to arrange for the recipient to collect it in Calgary on 24/12 which was a 300 km round trip. The response I got from Customer support was a glib "its Customs Fault, not ours". When I pointed out the week it took to get to the UK and the Parcel was never opened by Customs anywhere, they simply ignored me and did not bother to respond. This is a new Company and if it expects to continue I would suggest that communications with customers is essential. I fully accept that delays can happen but lack of empathy or explanation is simply bad business. Own your failures and you will gain more respect !!”

Posted 5 years ago

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Hi Pat, Thank you for taking the time to write a review. Sorry to hear your experience didn't go as smooth as we aim for it to be. We will take your advice on board and we can assure you that our customer support is here to help anytime. If you do ship with us in future call us as soon as you notice an issue and we will fix it as quick as we can. We aim to provide our customers with an easy shipping service and your experience didn't seem to work out that way. Sincere apologies and if you need us again we will be sure to attend any issues as soon as they are made aware to us. All the best, PD

Posted 5 years ago

“I did not get my invoice”

Posted 5 years ago

“poor customers service”

Posted 5 years ago

“Booked parcel to be collected on a Friday. Parcel was not collected until the following Monday at 5pm.”

Posted 5 years ago

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Hi there, Thanks for your review of our service. We are sorry that on this occasion our courier partner company had a fault on their delivery system. The issue has been resolved and they have assured us that this will not occur again. All the best, PD

Posted 5 years ago

“My parcel which was a gift of a picture was delivered today & the frame & glass were broken. I sent it by parcel direct via FedEx because I thought it would be treated with care & chose this rather than sending it by post. I am so disgusted and disappointed that my present was delivered in this state”

Posted 5 years ago

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Hi Mary, Thank you for taking time to write a review. We are disappointed your experience was less than the excellent service we always try to provide. Rare events such as this can sometimes occur, and we will strive to fix it as soon as possible. All the best, PD

Posted 5 years ago

“I made a complaint months ago about a parcel that was returned to me from your French depo. It was to be delivered to my sister in law. She was was given wrong info and the parcel was never delivered. When she rang about the parcel she spent 30 mins talking to a very unhelpful man and got so annoyed when he hung up on her.The 2nd person she rang was more helpful but had no idea where the parcel was. She spent over €30 on calls. A few days later it arrived back to me. My sister said she has had problems before with your company in France. As I've used your company before and have found your staff helpful here in Ireland. I'm disappointed and my sister Inlaw was not happy as someone from your complaints department was to ring her. Months later and we are still waiting. Thank you.”

Posted 5 years ago

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Hi Caroline, Thanks very much for taking the time to let us know about what happened with the company in France and how your sister was left waiting so long for assistance. I am glad our team hear was so helpful and we will raise the issue with our partners to make sure nothing like this ever happens again. All the best, PD

Posted 5 years ago

“Charged me twice for pick up from chad embassy in Brussels because small bit of address missing due to their poor website design despite the embassy number in it too It’s an embassy and the only chad embassy in Europe!!! Slow delivery too”

Posted 5 years ago

“One of my parcels was pretty badly damaged after it was lost and then located (electronic item sent for repair) the receiver did not point this out to me and I only found out when I got the item back from repair complete with damage. Not sure if I am more annoyed with the carrier who, seriously must have dropped the item from quite height to do this damage, or the repair company who did not inform me of the damage (I had the item insured with parcel direct)”

Posted 5 years ago

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Hi Sean, Thank you for your response and we are terribly sorry your parcel contents were damaged when you sent them for repair. We have been in touch with the company which handled the parcel in France and they have taken action to ensure the team responsible for your delivery do not make the same mistake again. This kind of incident is why we offer insurance when when shipping valuables. All the best, PD

Posted 5 years ago

“I needed documents sent to Spain urgent and I rang the office in cork TWICE to confirm that documents I sent on Tuesday would be in Spain Wednesday . The documents were collected Tuesday am and will not arrive until Thursday. I chose parcel direct because the comparison looked cost favourable and after ringing TWICE before I placed my order with FedEx I was assured that my documents would arrive the next day. It was sooo dissapoiting to learn that my documents would not arrive as expected.”

Posted 5 years ago

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Hi there, Thanks for taking the time to write your review. We are sorry your parcel was delivered a day later than advertised. Normally there is no problem collecting your parcel on schedule but there was an unfortunate glitch in FedEx's system which has since been fixed. We also get frustrated when a delivery does not go as planned and you can be sure that you will never experience an error like this again. All the best, PD

Posted 5 years ago

“Found Parcel direct service itself very good and very helpful when I had problems however the delivery itself was very poor. On both occasions I ordered an overnight service first on Monday -this was not collected until Thursday and then delivered the following Monday. And on the second occasion service took two days, collected Monday delivered Wednesday. Not what was advertised/paid for. I do think I should have received some sort of credit. As one week delivery for a 24 hour booking isnt really acceptable. That said, very friendly point of contact in Dublin.”

Posted 7 years ago

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Hi Richard, I am very glad you found our service so good, but am also very sorry that you were let down with the collection of your items. Although we strive to ensure a 100% collection rate, unfortunately this can sometimes happen. We hope you will continue to use our services and we will ensure this never happens again. All the best, PD

Posted 7 years ago

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ParcelDirect.ie is rated 4.6 based on 3,150 reviews