I made a complaint months ago about a parcel that was returned to me from your French depo. It was to be delivered to my sister in law. She was was given wrong info and the parcel was never delivered. When she rang about the parcel she spent 30 mins talking to a very unhelpful man and got so annoyed when he hung up on her.The 2nd person she rang was more helpful but had no idea where the parcel was. She spent over €30 on calls. A few days later it arrived back to me. My sister said she has had problems before with your company in France. As I've used your company before and have found your staff helpful here in Ireland. I'm disappointed and my sister Inlaw was not happy as someone from your complaints department was to ring her. Months later and we are still waiting. Thank you.