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ParcelDirect.ie Reviews

4.6 Rating 3,141 Reviews

90 %

of reviewers recommend ParcelDirect.ie

Company Reviews

4.6

Based on 3,141 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Read ParcelDirect.ie Reviews

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 4th April 2024

Jonathan Carroll

ParcelDirect.ie 5 star review on 29th March 2024

ParcelDirect.ie 5 star review on 15th March 2024

ParcelDirect.ie 5 star review on 27th April 2023

ParcelDirect.ie 5 star review on 28th December 2022

ParcelDirect.ie 5 star review on 10th November 2022

Anne-Marie McDermott

ParcelDirect.ie 5 star review on 2nd March 2022

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first time to use this service, today 7th is collection day from my home. I’m here waiting not able to go to work because I don’t have a time for collection.”

Posted 1 month ago

“I am having troubles and delays with deliveries because of parceldirect website. Postcode doesn't match the correct city, i wrote in address 2 the full address but for the second time the driver couldn't deliver. I could have received my parcel last Thursday but because of this issue i have to wait for another week and contact by myself gls to arrange a new delivery. Customer service is not very useful.”

Posted 4 months ago

“Parcel in depot for 3 days, still not delivered.”

Posted 7 months ago

“Not happy at all. Booked my parcel on Wednesday evening, but due to paddy's day bank holiday my parcel could not be picked up until Monday. Which is fair enough. But then the gls courier comes to drop off a parcel to my next door neighbours and I go out with my parcel. I got the look that he hadn't a clue about the collection of my parcel. He had no label (gls courier will bring label, so no need to print). I gave him my €350 worth parcel, but I received no tracking, no receipt nothing to say I gave it to him. And no label means he could not scan it as collected. I then tried to ring parcel direct customer service, but that's non existing. I then wrote a message on their website, which has just been ignored. My customer started to ask where his parcel is, but unfortunately parcel direct let me down so I has to let him down. Thanks alot.”

Posted 1 year ago

Read ParcelDirect.ie Reviews

Hi, Thank you for taking time to write your review, we are very sorry for the delay in your order. Please can you contact support so we can look into this for you. All the best, PD Support

Posted 11 months ago

“Was instructed to drop a parcel at a collection point but they refused to take it. Had to wait two days for the parcel to be collected. No sign of delivery to UK yet after 8 days. On post delivered the same in 5 days”

Posted 1 year ago

“their service is not reliable at all. your collection dates will never be respected and the customer support is just useless.”

Posted 1 year ago

“Excellent price .....but when a problem arose ....Not so good. The problem was caused by a courier and not Parceldirect themselves, however, their follow-up and customer service need to improve.”

Posted 1 year ago

“I was very happy with service and management of the reservation online. It was very quick and efficient, however one of my boxes never arrived to destination. I tried to reach out to the courier and the CS of the company, but nobody was able to help me so far: GLS is redirecting me to parceldirect and pd is redirecting me to GLS. So far, no news regarding my box. I have to say that 4 out of 5 boxes were perfectly delivered though and I'd give a 5 stars for them and the service, however one of the boxes is now missing with no information about that. If there is a delay, this would be perfectly understandable and it wouldn't be upsetting, but not being able to get in touch nor get any information and be redirected to one phone number/department to another is very frustrating. So far, I don't know where my last box is.”

Posted 1 year ago

“Scheduled parcel collection didn't take place. The parcel is ready to be picked up but it is past a collection window already.”

Posted 1 year ago

Read ParcelDirect.ie Reviews

Hi, I am very sorry for the delay in collection. Please contact our support and we will get this looked into. All the best, PD Support

Posted 1 year ago

“I was very satisfied with this service from point of initial contact right through to execution of order instructions and consequent feedback Definitely a parcel service to recommend for service excellence and customer focus”

Posted 2 years ago

Read ParcelDirect.ie Reviews

Hi Richard, Thanks very much for taking the time to write such a nice review. All the best, PD

Posted 2 years ago

“Odered pick up from office in ireland to employee in Uk. Attached the given label however the wrong a commerical invoice was given and delivery company would not pick up as we neede a proforma invoice. Contact Parcel direct via email 3 days ago and ask for this to be fixed. There has been no update. Emailed again today.”

Posted 2 years ago

Read ParcelDirect.ie Reviews

Hi Sandra, Thanks for getting in touch and letting us know about your shipment. I believe my colleague has been in touch with you about this and explained that the temporary Christmas employee was incorrect with his statement. Sorry for the confusion, but all the paperwork we provided you was correct. All the best, PD

Posted 2 years ago

“My parcel arrived at the correct destination (good), despite the online form not accepting the correct post code format. But it was delivered open (a large tear on one side, despite double boxed) and there was no mention or remark of the damage by the courier or the company.”

Posted 2 years ago

Read ParcelDirect.ie Reviews

Hi, Thanks for getting in touch and letting us know about your shipment. I am delighted to hear your parcel arrived on time, to the correct destination and in good order. I am sorry for the tear in your double cardboard box and will speak to the courier about this. All the best, PD

Posted 2 years ago

“Not the review I want to write first time using parcel Direct and the last!! The costumer service is brutal no help what’s so ever in resolving my issue basic one line replies to my queries with no real resolution to my helping with my delayed package collection My package due to be collected on a Monday wasn’t picked up until Wednesday afternoon, which understand is out of control of the company and the fault of the courier company contracted to the job, but a bit more support and advice from customer service would have went a long way”

Posted 2 years ago

“I choose to Drop off my parcel, and I went to the provided address, but they didn't take it. As I was told there have been other people trying to send parcels from that address, so someone already should complain about the wrong address provided by Parcel Direct. I went to the second address added on web site, but they been surprised as well, as they don't have a contract with the courier I choose through the Parcel Direct website. I had to travel to a different town to send it. No one answered the phone call as it was Bank Holiday. Well, I won't use this service again.”

Posted 2 years ago

Read ParcelDirect.ie Reviews

Hello Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. All the best, PD.

Posted 2 years ago

“Booked in with Doran’s Ballyfermot to be told they no longer have the access to scan the item in when I’m at the shop Then courier at the house next day refused to take the parcel as there was no battery label given for me to print on it”

Posted 3 years ago

Read ParcelDirect.ie Reviews

Hi, Thank you for your review. I am very sorry that there was an issue with your drop off, please get in touch if we can help any further. All the best, PD

Posted 2 years ago

“Had difficulty with the post code. After 3 attempts and lost of day with posting I eventually got it book on line. I even contact by phone and he could not do the booking for me. only on the website which was frustrating.”

Posted 3 years ago

“I was very Disappointed with the service I paid extra to have my parcel delivered in 2/4 days I sent parcel on 17 Dec and it didn't arrive to January 7th”

Posted 3 years ago

Read ParcelDirect.ie Reviews

Hi, Thank you for the 5 star review! We are delighted to have been able to help and thank you too. If we can help with anything, please get in touch. All the best, PD

Posted 3 years ago

“Website is very easy to work around sadly my parcel that I paid for was not picked up on the day assigned”

Posted 3 years ago

Read ParcelDirect.ie Reviews

Hi Michelle, Thanks for taking time to write your review, and we are very sorry for the delay in the collection of your parcel. I see from the tracking it was collected the next day and delivered on time. All the best, PD

Posted 3 years ago

“Parcel was due to be collected today and courier never arrived after I paid 63€ extra just to get faster shipping ! I hope they arrive now during weekend !”

Posted 3 years ago

Read ParcelDirect.ie Reviews

Hi Mona, we are sorry for the delayed collection. I can see that your parcel has been since collected and delivered. If you require any assistance in the future please do not hesitate to reach out. All the best, PD

Posted 3 years ago

“Courier due today with 5.30pm. Still awaiting arrival at 5.50pm. HQ had said collection time would be met as there was no note added to the log. I presume collection will now be tomorrow.”

Posted 3 years ago

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ParcelDirect.ie is rated 4.6 based on 3,141 reviews