ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,364 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to speak with customer service and Michael responded in exceptional time answered my query and follow assistance was great.”

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Posted 2 weeks ago

“Dropped to location and parcel on the way!”

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Posted 1 month ago

“Easy to navigatwe website and very efficient service. I'd recommend.”

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Posted 2 months ago

“Quick and Easy to use. Might need to look at the contact details/options - I was unable to put an alternate prefix number to the destination country.”

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Posted 2 months ago

“The staff helped me when I had enquiries and gave me good and competitive rates the only reason I gave them 4 stars was because GLS let them and myself down when they didn't collect my parcel which delayed me. When I called to ask about it the staff over at parcel Direct were a great help and my package was collected at the time the stipulated. I would use them again, no problem. :-)”

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Posted 3 months ago

“Things went fine until I realised I need an Amazon phone number and email. Went smoothly after that. As I did everything online, I didn't need to use the online services.”

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Posted 3 months ago

“I booked the courier to collect 2 weeks beforehand. I stayed at home from work on this day. The parcel was not collected. I couldn't get in contact with anyone that day so had to wait until the following morning. I was told that it's busy, it's Christmas, etc. They said they would contact the courier company and get back to me. Three hours later, no update. I am again some from work. I call again. They said they'll collect today. When I asked what the delay was, that I had booked 2 weeks before, they said it's doesn't matter when you book, they only pass on the details to the courier the day before. They did pick it up that day. They came back a few days later to pick it up again. At this point it had already reached it's destination so no idea what that was about. It was delivered 3 days ago and the tracking, last updated today, is still saying it's not delivered. I used this service as it's awkward for me to get to a post office but it wasn't very convenient.”

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Posted 4 months ago

“Excellent service, fairly straightforward, good savings, label printing a nightmare but that was my own issue.”

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Posted 4 months ago

“I highly recommend this service to anyone looking to send large parcels across Europe. It's not only the most affordable option but also the most convenient. The only suggestion I have for improvement would be to provide a more precise time window for the collection. However, aside from that, everything went smoothly. All my items arrived at home in perfect condition, and I couldn't be more satisfied with the overall service.”

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Posted 5 months ago

“Website good easy for adding detail Price ok though should include vat on initial price”

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Posted 8 months ago

“Process to create a collection was very easy”

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Posted 1 year ago

“Simple and Quick”

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Posted 1 year ago

“It is my first time using Parcel Direct services. Support help were very helpful on the phone in regards answering my questions. Any other company seemed to have difficulties transporting my package. Their issue were size and weight. Also insurance. While Parcel Direct are very straight forward.”

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Posted 1 year ago

“Had reason to contact customer service . Had an immediate reply and excellent service.”

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Posted 1 year ago

“Very easy to deal with and arrived when they said they would to pick up the package.”

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Posted 1 year ago

“The process was very easy from start to finish. I got updated on every step of the way for my package by text.”

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Posted 1 year ago

“I just booked a suitcase to go from Donegal to Perth yesterday, it is to be collected tomorrow ? time. Hopefully, I will be able to write a good review when it gets to my daughter in Australia for Christmas.”

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Posted 1 year ago

“Everything very easy item are collected on the day and delivered within the time frame advised. The cost very competitive. The only thing that would make the service better is to be advised of the approx time the items would be collected instead of between 0900 - 1700 just meant you don't have to sit in all day for the collection”

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Posted 1 year ago

“It is a great service, the ease of using the website and so smooth”

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Posted 1 year ago

“I'm a new customer but great and much needed service. My only criticisms are that the instructions on the website aren't very clear. The website in general could use some improvement and also would love more participating stores!”

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Posted 1 year ago

ParcelDirect.ie is rated 4.5 based on 3,364 reviews