ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,364 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why hasn't the parcel arrived yet”

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Posted 4 months ago

“They lost my parcel and have returned my emails don’t use this service.”

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Posted 5 months ago

“Easy to use but and only place that delivers electronics”

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Posted 5 months ago

“The site was clear and easy to navigate. Price comaparisons were good, pick up time was efficient. That being said, delivery didn't arrive as listed on my chosen courier. It stated 3/4 days. My package was picked up Tuesday morning and didn't reach its destination until the following Monday. For this reason 3 stars is all I could rate it.”

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Posted 5 months ago

“Thanks for the delivery. I am half happy due to the delay in getting the package to reach its destination. It was delivered after 2 weeks and after chasing your company several times via phone and web. Great booking system, fast and professional collection at home......only delivery time is unsatisfactory”

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Posted 5 months ago

“I book the collection for a Friday pickup, but the driver came only on the Monday and I was back to work. I did like the fact that the driver came by the next day to pick up the parcel. UPS did delivered to my brother's house in Canada, but I didn't like the fact that he did have to pay for an extra fee of about CAD41.00 which wasn't clear when making the order. This is the reason that I can only give 3 star in this occasion.”

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Posted 1 year ago

“Parcel service was excellent, Timely and easy to organise. But was most expensive in comparison to other s.”

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Posted 2 years ago

Hi, Thank you for taking the time to write a review! Your feedback is greatly appreciated, if we can help with anything else, please let us know. Kind regards, PD Support

Posted 2 years ago

“Took me an hour to find a service to post a number of heavy items. GLS phone supported pointed me here and I got it sorted quickly after wasting a morning on the phone with UPS and DPD. Will probably use again”

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Posted 2 years ago

Hi, Thank you for taking the time to write a review. We are delighted to hear that we could help you with your shipping. Please contact us if you have any queries. All the best, PD Support

Posted 2 years ago

“Didn't do same day delivery- would have thought a courier would have but estimated delivery was for the next day so I would probably just use registered post next time. Otherwise, it was fine.”

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Posted 2 years ago

“It would be good to be able to select the locations where I can do a drop-off in the area. There is a store very close to us that use FedEx and DHL but it didn't come up on the system. had to drive a few Km to drop the package. The shopkeeper (Joe) wasn't able to scan the package, but he was very good he rang me to say he had spoken to your office and someone is collecting it.”

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Posted 2 years ago

“I spent 8 hours on line trying to fill out my details for ParcelDirect I found it very difficult.”

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Posted 3 years ago

“It was so easy to book and get my pkg picked up. Unfortunately it was delayed in CDG and still hasn't arrived at its destination! They were Christmas presents for my grandchildren”

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Posted 3 years ago

Hi Mary, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your delivery. I understand how important this is for you. Unfortunately, there were huge delays, and the Customs could not clear all the parcels before they were allowed entry into the country. We are hoping all the backlogs will be cleared and delivered asap. Again, I am sorry for these delays. All the best, PD

Posted 3 years ago

“Should have had a time frame from the office as to when the driver would arrive. The driver thought that this had happened. The driver was very courteous”

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Posted 3 years ago

Hello Catherine, Thanks for sharing your feedback. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. All the best, PD.

Posted 3 years ago

“First time our firm used this service with UPS. Parcel was collected in time. However I did not receive any text message or email that the parcel had been delivered which I signed up to and which was essential to know.”

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Posted 3 years ago

Hi Ann, Thanks very much for taking the time to let us know about your shipment. We are very sorry you did not receive the text notification for you shipment but can see from the tracking it was delivered safely on time. We have our tech team looking into this, so it does not happen again. All the best, PD

Posted 3 years ago

“I'm reasonably happy with your service, but usually find the parcels are never collected on time, sometimes almost a week late. On one occasion I actually had to order another courier, even though I had already paid for yours, but couldn't wait any longer. That said I appreciate there may be some delays owing to current circumstances . Also I've never got the free email you're advertising on delivery. Regards Mikie”

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Posted 4 years ago

“Parcels were collected by FedEx early on the 1st Feb and were due to be delivered on 3rd before 6pm, still not delivered. The tracking says shipment exception and the virtual assistant does not understand our query. We just want to know what shipping exception is and when to expect the delivery.”

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Posted 4 years ago

“Very convenient to be able to arrange collect on line but have a collection time of 9am to 5.30 pm not a service. Cost comparable to others, slightly better.”

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Posted 4 years ago

Hi, Thank you for your review. Unfortunately, we cannot provide times but we have drop-off locations if you cannot stay at home for the courier, if we can help with anything, please get in touch. All the best, PD

Posted 3 years ago

“Fast delivery to depot from Ireland to London but poor delivery to address, consignee was waiting for delivery but no sign even though deliver says consignee absent !!!!”

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Posted 4 years ago

“I waited in for my parcel to be collected on a Friday and nobody showed or made contact. I was aware from the website that parcel deliveries were being delayed but no mention of collections. Customer services emailed in response to my email on the Monday and apologized . The collection man said he was informed to collect the parcel on Monday whereas the customer services were holding the collection company responsible because they hadn't arrived when they should. On the plus side, I did get an apology and my parcel arrived in Belgium quite quickly.”

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Posted 4 years ago

Hi, Thank you for your review. We are very sorry for the delay in the collection of this, the couriers are working hard to get everything done. We are happy to see it did end up getting delivered, if we can help with anything, please get in touch. All the best, PD

Posted 4 years ago

“I've order courier, but unfortunately he didn't showed up on the date they promised. He came the next day. No email, no any information about collection. I had to email and ask when can I expect courier 🤷”

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Posted 4 years ago

Hi, Thanks for taking the time to leave your review. I am sorry for the delay with this collection and am very glad you parcel was collected the next day and delivered on time. All the best, PD

Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,364 reviews