ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.50

4.5 Rating 3,662 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 20th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed the order to be collected from my house and it was expected to collect on 20th July. No sign on that date. I rang their Cork office on 21st on their number 021-2399548. Staff told me that the parcel would be collected in two to two and a half hours. Waited and waited, no show! Rang Cork office 5 times today (22nd). Nobody picked up the phone!! No email updates, no sms updates, not answering phone calls... what a service is this???”

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Posted 1 week ago

“My friend used this company to pick up a package from me said they would pick it up Friday between 9 and 5:30, they were almost no show, 2 days later I've heard nothing. Waste of time and money.”

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Posted 1 week ago

“Charged me four times for one transaction...had to.block my card and raise dispute with bank and now ombudsman. Fraudsters!!- im disabled and elderly and they will not talk to me about it. . o to Liveline now.”

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Posted 2 weeks ago

“I am incredibly disappointed with the service I received. After purchasing a FedEx shipping label through ParcelDirect.ie I received an email with 2 buttons in it. One of the buttons- the "Print Labels" button only leads to a misleading "Label Advice Sheet" PDF wih incorrect delivery details belonging to some MEGAN MURPHY 253 PINT CLOSE RICHMOND MELBOURNE VI 3100 This document is formatted in a way that makes it look like a shipping label at first glance, which is highly confusing and unprofessional. Because of this error, I have been unable to ship my parcel, resulting in an unnecessary delay that has completely disrupted my schedule. I expected a seamless process, but instead, I am stuck waiting for ParcelDirect.ie. to provide the actual, valid shipping label. Won't be using ParcelDirect.ie again.”

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Posted 4 weeks ago

“This is the worst service I have ever used in my life For 4 days, the store collection point did not accept my box without a barcode, no one gives it to me If you're bored and want to cause yourself problems with your parcels, contact us directly. We'll always help you with this, and no one will ever reply to your email”

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Posted 1 month ago

“This service is very disappointed. My parcel never been collected...every time I contacted them they promised to pick it up the next day but nothing happened. After 4 days I cancelled the collection and they processed a refund which is never landed on my account and it's been a month now. I sent several emails since and no response also nobody answering for calls. They don't even deserve a star. Never again!!!!”

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Posted 1 month ago

“The worst people ever! Nothing good about this unfortunate company. Extremely horrible. I regret coming in contact with them”

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Posted 1 month ago

“My parcel was never collected. I sent several emails to customer care and was never responded to and no refund was processed either despite me requesting. The other time I had to chase for my parcel to be collected. And then it was delivered to the wrong person who was not even addressee. Very unprofessional. I guess I never learnt my lesson”

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Posted 1 month ago

“Our parcel was never picked up. It was supposed to be collected on 22/05 and is still at our house 30th May.”

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Posted 2 months ago

“Went to drop my parcel off at the drop off point to be told that the shop doesn't take parcels”

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Posted 2 months ago

“PD8570463. Terrible experience. Parcel should have been delivered 1 week ago. It was collected on 18/05/26 and no tracking since collection, emailed and phoned querying where parcel was and I was lied to and told delivery was scheduled for 25/06/26. No delivery, contacted company again email yet to be responded to so called and was told there is no information on my parcel, it is likely in a warehouse in Cork and it would be looked in to. The worst part is obviously whoever I spoke to last week knew this information, picked a random date to say delivery is scheduled and hoped parcel would be found and I would be none the wiser. It’s baby equipment that I need. I will never deal with the company again. Avoid!”

Helpful Report

Posted 2 months ago

“I have ordered mail to be collected on 14 May and to date it hasn't been collected, I have rang more than 15 times on different days the phone rings and just gets disconnected. At some point i got lucky and someone answered and they promised the mail will be collected same day. 3 days later nothing has been picked up. absolutely horrible, more frustrating you cant get hold of them, stay far way.”

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Posted 2 months ago

“Useless, parcel was never collected”

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Posted 2 months ago

“Unfortunately, I had a very bad experience. I went twice to the drop-in centre, but they refused to accept the parcel. Parcel Direct then arranged a collection, but after waiting three days with no pickup, I had to cancel it. I am now waiting for my money to be reimbursed—hopefully this process will be more straightforward.”

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Posted 2 months ago

“Not recommended, 7 days and parcel not collected!!! No contact telephone all business running by algorithm. Please stay away :)”

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Posted 2 months ago

“Absolutely terrible experience with ParcelDirect.ie. They didn’t even try to find a solution to the issue or help resolve the problem. I had no information about the collection point and wasn’t expecting any moving boxes — this should have been clearly highlighted for pickup collections, but nothing was explained. This company just wastes customers’ time and money. They can’t guarantee anything except taking money from your account. No guaranteed delivery date, no delivery hours, not even reliable pickup or collection point information. What a joke of a business. The service is absolutely poor, with problems even generating shipping labels. Refunds can take up to 10 working days if you’re lucky enough to get your money back at all. In 2026, when services like ZipPay exist, this is embarrassing. Even An Post is much cheaper and far more reliable than ParcelDirect.ie.I have now contacted my solicitor regarding this matter and am preparing for further action through the consumer court process because of the poor handling of this situation under the costumer rights... Stay away from this company.”

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Posted 2 months ago

“I would not use Parcel Direct again. I have a query on charges outstanding and they are ignoring my emails and requests for copies of documents to cross check charges. Do not use them.”

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Posted 2 months ago

“The Christmas parcel I sent to my parents got lost along the way and then month later was returned to me damaged after I chased up on its whereabouts for weeks. Communication has been an absolute nightmare with parcel direct. I am still waiting to hear If I will receive a refund for my parcel. I doubt I will ever hear back. This is the end of April now. I contacted them 3 times last week alone with no reply whatsoever. I would never recommend this crowd to anyone else and I will most definitely never use them again either.”

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Posted 3 months ago

“My parcel wasn't collected as scheduled by GLS”

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Posted 3 months ago

“First time using the service and my parcel was misplaced. It eas collected ok but it took 2 weeks to deliver the parcel from the midlands to Dublin.....following 10 emails later the patcel was eventually delivered but the recipient confimed they received it not Parcel Direct. Would not use the courier again nor recommend them either.”

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Posted 3 months ago

ParcelDirect.ie is rated 4.5 based on 3,662 reviews