ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,519 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

Visit Website

Write Your review

Tell us how ParcelDirect.ie made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A year later my package still hasnt been delivered to me. These jokers refused to assist me or compensate me in any way. Dont use this company”

Helpful Report

Posted 1 day ago

“This was the worse service from a courier i ever experienced i paid for same day delivery and drove across dublin to have the package in pick up point before 9 the package arrived 50 hours later Dublin - Kilkenny”

Helpful Report

Posted 1 day ago

“Order ID: PD1561783 I booked and paid Parce Direct to collect three parcels from Drillvent Whites Cross Starinagh on, Tuesday 25/11/25. They told me that they would be collected the next day "Wednesday" between 9.30am and 5.30pm. I waited in all day so as not to miss the courier. They did not call to the house and they did not ring me. I phoned the next day to see what happned. I spoke to a man who said that the courier called at 4.30 and got no reply. He said that they would be collected that day Wednesday, no body called. As a result i had to pay another courier to make the delivery. I would like a refund ASAP. Total e58.49”

Helpful Report

Posted 2 weeks ago

“Booked and paid for 2 parcels for collection and delivery. Now a week later and 10 phone calls deep but still no sign of collection. AVOID AT ALL COST”

Helpful Report

Posted 4 weeks ago

“noone came to collect the parcel. Not one call, not one email to advice and no reply to my email. lost money, expensive and still no reply”

Helpful Report

Posted 1 month ago

“They are thieves. They are scam”

Helpful Report

Posted 2 months ago

“Unfortunately no one turned up to collect my parcel.”

Helpful Report

Posted 2 months ago

“The delivery time indicated on the website does not correspond to the actual deliveries, there is a large gap between the advertised delivery time and the actual delivery.”

Helpful Report

Posted 3 months ago

“I paid for express delivery within Ireland, which Parcel Direct guarantees, but my parcel took 6 working days to arrive. I appreciated one employee who was helpful in getting the item collected, which took about 3 to 4 days. However, beyond that their customer service was terrible. They ignored all my emails and most of my calls. One call was answered with a promise to investigate — still no response. Another call was hung up immediately. All my voicemails were ignored. After no resolution, I had to request a full chargeback through my bank because I didn’t get the service I paid for.”

Helpful Report

Posted 4 months ago

“Parcel gone to access point far away from the delivery adress after 2weeks”

Helpful Report

Posted 4 months ago

“As a business ourselves unfortunately I wouldn’t recommend this company. I sent a parcel to England and it was held up in customs. Not their fault; however no one contacted us to let us know it was stuck there even though the tracking says they were supposed to have reached out to us. Contacted them via their form, no response, called them numerous times said they would follow up never heard back any time. When booking it says delivery in a few days. 3 week later I finally have it sorted with no help or follow up from them. Very disappointing customer service.”

Helpful Report

Posted 4 months ago

“Couldn't open a gate into the property. It is closed because it's a farm with sheep Disappointing didn't even ring me”

Helpful Report

Posted 4 months ago

“Horrible service No communication No answer on the phones for help Basically turned away my centra and told they can’t take my parcel they don’t accept this after spending 70€ to drop off”

Helpful Report

Posted 4 months ago

“Opted this option for the first time but had a terrible experience. No communication regarding pickup cancellation and rescheduling. Request for refund.”

Helpful Report

Posted 5 months ago

“I chose the option to leave my package at a drop off where they were to collect it and I was called a couple days later to say they don’t work with your company. The address you gave me so I want a refund or you collect the parcel from my address”

Helpful Report

Posted 5 months ago

“Terrible experience – service not delivered and no refund I had a terrible experience with Parcel.ie. I paid in advance for a delivery from Dublin to Brazil. The delivery was crucial for me – I had just undergone a C-section and was traveling alone with a newborn baby. I couldn't carry the luggage myself, so I trusted this company to help. Not only was the service never fulfilled, but I was also left without my clothes and my baby's belongings, and I have been waiting for weeks for a refund that was promised but never delivered. I paid extra for delivery notifications and handling, but they never even rang the doorbell or contacted the recipient. I’ve sent multiple emails, and the only answers I received were vague and dismissive. Their customer service is unprofessional and unresponsive. This company is unreliable, irresponsible, and should not be trusted. I will be reporting them to: * CCPC – Ireland’s Consumer Protection agency * ECC Ireland – EU consumer dispute resolution * Small Claims Court – For legal action * Public platforms like Trustpilot, Reddit, Boards.ie, and Google Reviews If you care about your items or peace of mind, DO NOT USE Parcel.ie.”

Helpful Report

Posted 5 months ago

“Large parcel down for collection today told be collected between 9am and 5.30 pm waited in all day never collected. There's your review you asked for thanks for nothing”

Helpful Report

Posted 5 months ago

“I watched the driver throw my package out his window and I have it recorded on camera. What a terrible service. Complete and utter laziness. Package was soaking wet!”

Helpful Report

Posted 6 months ago

“My parcel was collected on the 8th of May and scheduled for delivery on the 9th. As of today, it still has not been delivered, and I have received no updates or explanation from the company. I’ve made numerous phone calls, only to be told repeatedly that the parcel is lost and a case would be opened to investigate — yet no one has followed up. This level of service is completely unacceptable. My client has been left without a vital machine, causing her to lose business, which reflects poorly on both of us. Communication has been virtually non-existent, and I’ve had to chase for information at every step. This experience has been deeply disappointing and has caused significant disruption. I expect better from a professional delivery service.”

Helpful Report

Posted 6 months ago

“Disappointed with “Overnight” Service – Not Delivered as Promised I’m very disappointed with my recent experience using ParcelDirect.ie. I paid €19.19 for overnight courier service, expecting quick delivery as promised. My parcel was picked up on Monday, May 19, 2025, at 11:54 A.M., but today is Wednesday, and we’ve only now been told to expect delivery sometime between 3 and 6 PM. This delay defeats the entire purpose of paying for an overnight service. The standard delivery cost was only around €8.99, so I paid a significant premium expecting reliable next-day delivery. Unfortunately, the service did not deliver as advertised. This experience has left me frustrated and unlikely to use ParcelDirect again. Charging customers for a premium service without fulfilling the basic promise is unacceptable. I hope the company takes this feedback seriously and reviews how it handles express service commitments.”

Helpful Report

Posted 6 months ago

ParcelDirect.ie is rated 4.5 based on 3,519 reviews