ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,554 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the 18th I received my parcel and the content was broken into pieces not repairable.”

Helpful Report

Posted 3 weeks ago

Hi, We’re very sorry to hear that your parcel arrived damaged and that the contents were broken. Please contact our customer support team directly with your booking details so they can advise on the next steps and assist you further. All the best, PD Support

Posted 2 days ago

“Terrible experience, they are thieves. The delivery person never came to pick up my order, I cancelled the shipment and they told me they would refund my money. It's been almost a month and I haven't received my money, and they don't respond to my messages or statements. They are scammers and unprofessional. If I don't receive any kind of information or help in a few days, I plan to report them.”

Helpful Report

Posted 3 weeks ago

Hi, We’re very sorry to hear about the issues you’ve experienced and understand how frustrating this must be. Please contact our customer support team directly with your booking details so they can review your case and assist you with your refund. All the best, PD Support

Posted 2 days ago

“Exactly 2 weeks today on the 12th January, I paid for Parcel Direct Service to bring a small package of clothes to a boutique in Northern Ireland. I went to drop my parcel to the nearest depot which according to the website was Crowleys Service Statioin in Youghal, When I went to drop the parcel, it transpired that they were no longer agents so they would not date the parcel. I then went to the next nearest depot on the website which was Spar in Tallow, It was the same story there and they would not take the parcel either. I came home and telephoned Parcel Direct depot in Cork. They said the next nearest was McCarthys in Midleton or I could go to a depot in Cork. My husband was supposed to be going to Cork so I was given a new collection number for Cork but that never happened and he ended up going to Midleton on Tuesday 13th, but as the parcel was for collection at the Cork Depot, they would not accept it. I again telephoned Parcel Direct who apologised for the mix up and explained that it can only be dropped off at the location specified. Then they offered to collect it on Wednesday 14th. I waited at home all day and the driver never showed up First thing on Thursday morning the 15th I telephoned them and at this point I got very cross wtih them. They said that they would get it collected today . I was very frustrated at that point as I was on a time limit get my item returned and eventuallly rather me the guy I spoke to just put down the phone althoug the parcel was eventually collect later that day 11 Days later on today the 26th January, my parcel has not yet been delivered at it destination, it is stuck in their system. It is now passed the date for me to get a refund, so this was one heck of a lesson and I advise anybody to stay away for Parcel Direct. Use any other courier. They are a disaster and they dont care. THey have absolutely no word.”

Helpful Report

Posted 3 weeks ago

Hi, We’re very sorry to hear about the difficulties you’ve experienced with your parcel collection and delivery. We understand how frustrating the delays and miscommunications must have been. During busy periods and with multiple depot changes, updates are often provided directly from the courier handling the parcel. Please contact our customer support team directly with your booking details so they can review the situation and advise on the next steps. All the best, PD Support

Posted 2 days ago

“Don't trust this company. They lost my valuable item and 1 year has passed and they still haven't compensated me despite the item was insured. Costume service is a joke and they keep blaming the third part they hired.”

Helpful Report

Posted 4 weeks ago

Hi, We’re very sorry to hear about your experience and understand how frustrating it must be to have a valuable item lost and not yet compensated. Please contact our customer support team directly with your booking and claim details so they can review the situation and advise on next steps. All the best, PD Support

Posted 2 days ago

“Paid my money but no pickup after two weeks and after reaching out to customer support a couple of times.”

Helpful Report

Posted 1 month ago

Hi, We’re very sorry to hear about the delay with your parcel collection and understand how frustrating this must be. Please contact our customer support team directly with your booking details so they can review your case and advise on the next steps. All the best, PD Support

Posted 2 days ago

“Not a good service. I place order on the 16th, waiting for collection on 17th, nobody came, on 18th December still waiting, right now is 12:37 lunchtime, nobody contacted me.”

Helpful Report

Posted 2 months ago

Hi, We’re very sorry to hear about the delays and lack of communication regarding your parcel collection. We understand how frustrating this must be. Please contact our customer support team directly with your booking details so they can review the situation and advise on the next steps. All the best, PD Support

Posted 2 days ago

“A year later my package still hasnt been delivered to me. These jokers refused to assist me or compensate me in any way. Dont use this company”

Helpful Report

Posted 2 months ago

Hi, We’re very sorry to hear about the ongoing issues with your package and understand how frustrating this must be. Please contact our customer support team directly with your booking and claim details. All the best, PD Support

Posted 2 days ago

“This was the worse service from a courier i ever experienced i paid for same day delivery and drove across dublin to have the package in pick up point before 9 the package arrived 50 hours later Dublin - Kilkenny”

Helpful Report

Posted 2 months ago

Hi, We’re very sorry to hear about the delay with your delivery and understand how frustrating this must have been. Please note that ParcelDirect does not provide a same-day delivery service, and delivery times depend on the courier selected. We recommend contacting our customer support team with your booking details so they can review the situation and provide further guidance. All the best, PD Support

Posted 2 days ago

“Order ID: PD1561783 I booked and paid Parce Direct to collect three parcels from Drillvent Whites Cross Starinagh on, Tuesday 25/11/25. They told me that they would be collected the next day "Wednesday" between 9.30am and 5.30pm. I waited in all day so as not to miss the courier. They did not call to the house and they did not ring me. I phoned the next day to see what happned. I spoke to a man who said that the courier called at 4.30 and got no reply. He said that they would be collected that day Wednesday, no body called. As a result i had to pay another courier to make the delivery. I would like a refund ASAP. Total e58.49”

Helpful Report

Posted 2 months ago

Hi, We’re very sorry to hear about the missed collection and the inconvenience it caused. Please contact our customer support team directly with your booking details so they can review your case and assist you with your refund request. All the best, PD Support

Posted 2 days ago

“Booked and paid for 2 parcels for collection and delivery. Now a week later and 10 phone calls deep but still no sign of collection. AVOID AT ALL COST”

Helpful Report

Posted 3 months ago

Posted 2 days ago

“noone came to collect the parcel. Not one call, not one email to advice and no reply to my email. lost money, expensive and still no reply”

Helpful Report

Posted 3 months ago

Hi, We’re very sorry to hear about the missed collection and the lack of communication. We understand how frustrating this must be. Please contact our customer support team directly with your booking details so they can review your case and assist you further. All the best, PD Support

Posted 2 days ago

“They are thieves. They are scam”

Helpful Report

Posted 4 months ago

“Unfortunately no one turned up to collect my parcel.”

Helpful Report

Posted 4 months ago

“The delivery time indicated on the website does not correspond to the actual deliveries, there is a large gap between the advertised delivery time and the actual delivery.”

Helpful Report

Posted 5 months ago

“I paid for express delivery within Ireland, which Parcel Direct guarantees, but my parcel took 6 working days to arrive. I appreciated one employee who was helpful in getting the item collected, which took about 3 to 4 days. However, beyond that their customer service was terrible. They ignored all my emails and most of my calls. One call was answered with a promise to investigate — still no response. Another call was hung up immediately. All my voicemails were ignored. After no resolution, I had to request a full chargeback through my bank because I didn’t get the service I paid for.”

Helpful Report

Posted 6 months ago

“Parcel gone to access point far away from the delivery adress after 2weeks”

Helpful Report

Posted 6 months ago

“As a business ourselves unfortunately I wouldn’t recommend this company. I sent a parcel to England and it was held up in customs. Not their fault; however no one contacted us to let us know it was stuck there even though the tracking says they were supposed to have reached out to us. Contacted them via their form, no response, called them numerous times said they would follow up never heard back any time. When booking it says delivery in a few days. 3 week later I finally have it sorted with no help or follow up from them. Very disappointing customer service.”

Helpful Report

Posted 6 months ago

“Couldn't open a gate into the property. It is closed because it's a farm with sheep Disappointing didn't even ring me”

Helpful Report

Posted 6 months ago

“Horrible service No communication No answer on the phones for help Basically turned away my centra and told they can’t take my parcel they don’t accept this after spending 70€ to drop off”

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Posted 7 months ago

“Opted this option for the first time but had a terrible experience. No communication regarding pickup cancellation and rescheduling. Request for refund.”

Helpful Report

Posted 7 months ago

ParcelDirect.ie is rated 4.5 based on 3,554 reviews