ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,468 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,468 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery time indicated on the website does not correspond to the actual deliveries, there is a large gap between the advertised delivery time and the actual delivery.”

Helpful Report

Posted 1 day ago

“I paid for express delivery within Ireland, which Parcel Direct guarantees, but my parcel took 6 working days to arrive. I appreciated one employee who was helpful in getting the item collected, which took about 3 to 4 days. However, beyond that their customer service was terrible. They ignored all my emails and most of my calls. One call was answered with a promise to investigate — still no response. Another call was hung up immediately. All my voicemails were ignored. After no resolution, I had to request a full chargeback through my bank because I didn’t get the service I paid for.”

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Posted 1 month ago

“Parcel gone to access point far away from the delivery adress after 2weeks”

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Posted 1 month ago

“As a business ourselves unfortunately I wouldn’t recommend this company. I sent a parcel to England and it was held up in customs. Not their fault; however no one contacted us to let us know it was stuck there even though the tracking says they were supposed to have reached out to us. Contacted them via their form, no response, called them numerous times said they would follow up never heard back any time. When booking it says delivery in a few days. 3 week later I finally have it sorted with no help or follow up from them. Very disappointing customer service.”

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Posted 1 month ago

“Couldn't open a gate into the property. It is closed because it's a farm with sheep Disappointing didn't even ring me”

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Posted 1 month ago

“Horrible service No communication No answer on the phones for help Basically turned away my centra and told they can’t take my parcel they don’t accept this after spending 70€ to drop off”

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Posted 1 month ago

“Opted this option for the first time but had a terrible experience. No communication regarding pickup cancellation and rescheduling. Request for refund.”

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Posted 1 month ago

“I chose the option to leave my package at a drop off where they were to collect it and I was called a couple days later to say they don’t work with your company. The address you gave me so I want a refund or you collect the parcel from my address”

Helpful Report

Posted 2 months ago

“Terrible experience – service not delivered and no refund I had a terrible experience with Parcel.ie. I paid in advance for a delivery from Dublin to Brazil. The delivery was crucial for me – I had just undergone a C-section and was traveling alone with a newborn baby. I couldn't carry the luggage myself, so I trusted this company to help. Not only was the service never fulfilled, but I was also left without my clothes and my baby's belongings, and I have been waiting for weeks for a refund that was promised but never delivered. I paid extra for delivery notifications and handling, but they never even rang the doorbell or contacted the recipient. I’ve sent multiple emails, and the only answers I received were vague and dismissive. Their customer service is unprofessional and unresponsive. This company is unreliable, irresponsible, and should not be trusted. I will be reporting them to: * CCPC – Ireland’s Consumer Protection agency * ECC Ireland – EU consumer dispute resolution * Small Claims Court – For legal action * Public platforms like Trustpilot, Reddit, Boards.ie, and Google Reviews If you care about your items or peace of mind, DO NOT USE Parcel.ie.”

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Posted 2 months ago

“Large parcel down for collection today told be collected between 9am and 5.30 pm waited in all day never collected. There's your review you asked for thanks for nothing”

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Posted 2 months ago

“I watched the driver throw my package out his window and I have it recorded on camera. What a terrible service. Complete and utter laziness. Package was soaking wet!”

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Posted 3 months ago

“My parcel was collected on the 8th of May and scheduled for delivery on the 9th. As of today, it still has not been delivered, and I have received no updates or explanation from the company. I’ve made numerous phone calls, only to be told repeatedly that the parcel is lost and a case would be opened to investigate — yet no one has followed up. This level of service is completely unacceptable. My client has been left without a vital machine, causing her to lose business, which reflects poorly on both of us. Communication has been virtually non-existent, and I’ve had to chase for information at every step. This experience has been deeply disappointing and has caused significant disruption. I expect better from a professional delivery service.”

Helpful Report

Posted 3 months ago

“Disappointed with “Overnight” Service – Not Delivered as Promised I’m very disappointed with my recent experience using ParcelDirect.ie. I paid €19.19 for overnight courier service, expecting quick delivery as promised. My parcel was picked up on Monday, May 19, 2025, at 11:54 A.M., but today is Wednesday, and we’ve only now been told to expect delivery sometime between 3 and 6 PM. This delay defeats the entire purpose of paying for an overnight service. The standard delivery cost was only around €8.99, so I paid a significant premium expecting reliable next-day delivery. Unfortunately, the service did not deliver as advertised. This experience has left me frustrated and unlikely to use ParcelDirect again. Charging customers for a premium service without fulfilling the basic promise is unacceptable. I hope the company takes this feedback seriously and reviews how it handles express service commitments.”

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Posted 3 months ago

“Great that you gave me a choice of couriers, but let down by the fact that the courrier failed to show. I booked an express service that cost me over €60 using UPS and courier did not show. Will be looking for refund.”

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Posted 3 months ago

“We are very disappointed with this service. It said next day delivery on your website. We are now nearly waiting three weeks for my daughter’s suitcase with all her clothes in it and to make matters worse you seem to have lost it in your Finglas depot. Ref no PD6274293”

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Posted 4 months ago

“Update your website please. I missed an important deadline on delivery. Ups drop off locations are not up to date. The store I was instructed to go to hasn't taken ups for over a year”

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Posted 5 months ago

“They went and lost my parcel, and not a word out of them about where it might be. They’re happy enough to sell GLS on their website, but the minute something goes wrong, they wash their hands of it altogether.”

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Posted 5 months ago

“Everything is great until a parcel goes missing, then no one replies to your emails...”

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Posted 6 months ago

“Don’t use this site- cancelled an order and a month later they still haven’t refunded it. Use postal pick up instead as they are a ligit company.”

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Posted 6 months ago

“No service at all! Booked a parcel collection from Ireland to UK. Parcel never collected. Customer services said it would issue a refund within 5-10 days. One month later despite repeated emails (never replied to) nothing has been received. Please don’t waste your money.”

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Posted 7 months ago

ParcelDirect.ie is rated 4.5 based on 3,468 reviews