ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,467 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,467 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery time indicated on the website does not correspond to the actual deliveries, there is a large gap between the advertised delivery time and the actual delivery.”

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Posted 9 hours ago

“User friendly and quick”

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Posted 2 days ago

“Good day Parcel Direct. Just to let you know what a great service I received in sending a parcel from Ireland to UK. Your online quote and book process was staright forward and easy to use. I opted to take my parcel to the collection point, which again was well managed. Delivery to the addressee was received today, and was hassle free all round. Thanks again and will definitely recommend your company. Regards Peter N”

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Posted 6 days ago

“Sent a box to Canada through parcel direct done and dusted in 10 minutes and labels printed. Tried other BIG COURIER companies!! And gave up after 30 minutes.logging on passwords/usernames/codes etz. Well done parcel direct and I will be back thank you.”

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Posted 1 week ago

“First time user and they answered the phone instantly and answered my query. Great value and service and wide range of shipping options. Very impressed so far !”

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Posted 1 week ago

“Cheapest and easiest I could find.”

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Posted 2 weeks ago

“Very efficient service. Website was easy to understand and use. I used collection service which was done next day. Will use again”

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Posted 3 weeks ago

“I just called the customer service team by searching in Google and he was soo helpful in providing all the necessary steps involved in the process. Also, after coming to the website , i felt it easy to fill in. Charges seems to be nominal. Would definetly recommend to others.”

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Posted 3 weeks ago

“Easy to use site, prices very competitive - 5 mins job done!”

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Posted 3 weeks ago

“Always happy with this logistick company, never problem, in the future first on the list to send prcel through”

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Posted 3 weeks ago

“It's very helpful website. It's comparing many delivery companies.”

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Posted 3 weeks ago

“Exelent service only thing is though I know with the volumn of work involved if it could be possible to inform customers of a ball park time it would be helpfull. Thanks.”

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Posted 3 weeks ago

“I'm happy with the service. I sent two packages and everything was fine.”

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Posted 4 weeks ago

“Very good and reliable”

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Posted 4 weeks ago

“I paid for express delivery within Ireland, which Parcel Direct guarantees, but my parcel took 6 working days to arrive. I appreciated one employee who was helpful in getting the item collected, which took about 3 to 4 days. However, beyond that their customer service was terrible. They ignored all my emails and most of my calls. One call was answered with a promise to investigate — still no response. Another call was hung up immediately. All my voicemails were ignored. After no resolution, I had to request a full chargeback through my bank because I didn’t get the service I paid for.”

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Posted 4 weeks ago

“Parcel gone to access point far away from the delivery adress after 2weeks”

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Posted 1 month ago

“Competitively priced, easy to use & reliable service. Highly recommended”

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Posted 1 month ago

“First timer! Instructions great”

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Posted 1 month ago

“As a business ourselves unfortunately I wouldn’t recommend this company. I sent a parcel to England and it was held up in customs. Not their fault; however no one contacted us to let us know it was stuck there even though the tracking says they were supposed to have reached out to us. Contacted them via their form, no response, called them numerous times said they would follow up never heard back any time. When booking it says delivery in a few days. 3 week later I finally have it sorted with no help or follow up from them. Very disappointing customer service.”

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Posted 1 month ago

“Very fast delivery”

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Posted 1 month ago

ParcelDirect.ie is rated 4.5 based on 3,467 reviews