ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,552 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. reliable service”

Helpful Report

Posted 1 day ago

Hi, Thank you for your feedback — we really appreciate you taking the time to share your experience. We’re glad to hear you found the service excellent and reliable. All the best, PD Support

Posted 3 hours ago

“First time using this service. A fraction of the cost of An Post, and going to be collected from my own home. Choice of delivery times... I chose 3-4 days, but could have opted for 1-2 days. Amazing, especially considering An Post frequently leaves even registered parcels, languishing in Portlaoise for several weeks before sending. Only hiccup was printing the label, which I had to go to the library to do, and I'm majorly technophobic. Highly recommend this service and will definitely be a regular customer.”

Helpful Report

Posted 4 days ago

Hi, Thank you for taking the time to share your experience — we’re delighted to hear that your first shipment went smoothly and that you found the service good value and convenient with home collection and delivery options. We also appreciate your feedback regarding label printing and understand that technology can sometimes be a hurdle. Thanks as well for your kind comparison with An Post and for mentioning delays you’ve experienced via Portlaoise — we’re glad we could offer a smoother alternative for you. We really appreciate the recommendation and look forward to helping you again in the future. All the best, PD Support

Posted 3 hours ago

“Extremely easy to use booking platform. It’s intuitive and straightforward, 10 out of 10!”

Helpful Report

Posted 5 days ago

Hi, Thank you for the great feedback — we’re really pleased to hear you found the booking platform intuitive and straightforward. We appreciate you taking the time to share your experience and your kind rating. All the best, PD Support

Posted 3 hours ago

“Service was fast an efficient. Driver arrived on time and parcel was collected speedily.”

Helpful Report

Posted 6 days ago

Hi, Thank you for taking the time to share your experience — we’re delighted to hear everything went smoothly and that the collection was quick and on time. We really appreciate your feedback. All the best, PD Support

Posted 3 hours ago

“Simple and effective. Exactly what I was looking for.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your kind feedback — we’re glad to hear the service was simple, effective, and exactly what you needed. We really appreciate you taking the time to leave a review. All the best, PD Support

Posted 3 hours ago

“The Parcel Direct website was very clear and easy to use. I really liked being able to compare different quotes side by side — the price differences were huge, so it was great to see everything laid out so clearly. Labels and documentation were straightforward to access and print. Overall, a very smooth process and I would highly recommend Parcel Direct.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your lovely feedback — we’re delighted to hear you found the website clear and easy to use, and that comparing quotes side by side helped you find the best option. It’s great to know the labels and documentation were straightforward too. We really appreciate you recommending Parcel Direct and taking the time to share your experience. All the best, PD Support

Posted 3 hours ago

“Very impressed by the efficiency of the company and the driver”

Helpful Report

Posted 1 week ago

Hi, Thank you for your feedback — we’re delighted to hear you were impressed with the efficiency of both the service and the driver. We really appreciate you taking the time to share your experience with **Parcel Direct**. All the best, PD Support

Posted 3 hours ago

“I had a great experience using ParcelDirect.ie. The ordering process was straightforward, prices were very competitive, and communication throughout was clear and professional. It’s great to see a new company that genuinely cares about customer service and value. I’ll definitely be using ParcelDirect.ie again and would happily recommend them to others.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your kind feedback — we’re delighted to hear you had a great experience and found the ordering process straightforward, pricing competitive, and communication clear. We really appreciate you taking the time to share your experience with **ParcelDirect.ie**, and thank you for the recommendation. All the best, PD Support

Posted 3 hours ago

“So easy to get quotes and get the best value for what i needed.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your feedback — we’re glad to hear you found it easy to get quotes and secure the best value for your needs. We really appreciate you taking the time to share your experience. All the best, PD Support

Posted 3 hours ago

“Using parcel direct.ie is as simple as 123. Would recommend everytime.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your feedback — we’re delighted to hear you found using **ParcelDirect.ie** simple and straightforward. We really appreciate the recommendation and you taking the time to share your experience. All the best, PD Support

Posted 3 hours ago

“Easy process when navigating the website”

Helpful Report

Posted 1 week ago

Hi, Thank you for your feedback — we’re glad to hear you found the website easy to navigate. We really appreciate you taking the time to share your experience. All the best, PD Support

Posted 3 hours ago

“Got a good price for parcel delivery with easy to use website and email confirmation of pick up date”

Helpful Report

Posted 1 week ago

Hi, Thank you for your feedback — we’re glad to hear you found the website easy to use, received email confirmation, and secured a good price for your parcel delivery. We really appreciate you sharing your experience. All the best, PD Support

Posted 3 hours ago

“Very happy with the service. The process was easy and quick.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your feedback — we’re delighted to hear you were very happy with the service and found the process easy and quick. We really appreciate you sharing your experience. All the best, PD Support

Posted 3 hours ago

“In the 18th I received my parcel and the content was broken into pieces not repairable.”

Helpful Report

Posted 2 weeks ago

Hi, We’re very sorry to hear that your parcel arrived damaged and that the contents were broken. Please contact our customer support team directly with your booking details so they can advise on the next steps and assist you further. All the best, PD Support

Posted 3 hours ago

“After AnPost and DHL lost my parcel I looked online and came upon OarcelDirect which gave me a great choice of alternatives. 2 days later my new parcel arrived in Paris with UPS. A simple to use and convenient gateway site, recommended.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your feedback — we’re delighted to hear that your parcel arrived quickly and safely in Paris and that you found our site simple and convenient to use. We really appreciate your recommendation. All the best, PD Support

Posted 3 hours ago

“Terrible experience, they are thieves. The delivery person never came to pick up my order, I cancelled the shipment and they told me they would refund my money. It's been almost a month and I haven't received my money, and they don't respond to my messages or statements. They are scammers and unprofessional. If I don't receive any kind of information or help in a few days, I plan to report them.”

Helpful Report

Posted 3 weeks ago

Hi, We’re very sorry to hear about the issues you’ve experienced and understand how frustrating this must be. Please contact our customer support team directly with your booking details so they can review your case and assist you with your refund. All the best, PD Support

Posted 3 hours ago

“Exactly 2 weeks today on the 12th January, I paid for Parcel Direct Service to bring a small package of clothes to a boutique in Northern Ireland. I went to drop my parcel to the nearest depot which according to the website was Crowleys Service Statioin in Youghal, When I went to drop the parcel, it transpired that they were no longer agents so they would not date the parcel. I then went to the next nearest depot on the website which was Spar in Tallow, It was the same story there and they would not take the parcel either. I came home and telephoned Parcel Direct depot in Cork. They said the next nearest was McCarthys in Midleton or I could go to a depot in Cork. My husband was supposed to be going to Cork so I was given a new collection number for Cork but that never happened and he ended up going to Midleton on Tuesday 13th, but as the parcel was for collection at the Cork Depot, they would not accept it. I again telephoned Parcel Direct who apologised for the mix up and explained that it can only be dropped off at the location specified. Then they offered to collect it on Wednesday 14th. I waited at home all day and the driver never showed up First thing on Thursday morning the 15th I telephoned them and at this point I got very cross wtih them. They said that they would get it collected today . I was very frustrated at that point as I was on a time limit get my item returned and eventuallly rather me the guy I spoke to just put down the phone althoug the parcel was eventually collect later that day 11 Days later on today the 26th January, my parcel has not yet been delivered at it destination, it is stuck in their system. It is now passed the date for me to get a refund, so this was one heck of a lesson and I advise anybody to stay away for Parcel Direct. Use any other courier. They are a disaster and they dont care. THey have absolutely no word.”

Helpful Report

Posted 3 weeks ago

Hi, We’re very sorry to hear about the difficulties you’ve experienced with your parcel collection and delivery. We understand how frustrating the delays and miscommunications must have been. During busy periods and with multiple depot changes, updates are often provided directly from the courier handling the parcel. Please contact our customer support team directly with your booking details so they can review the situation and advise on the next steps. All the best, PD Support

Posted 3 hours ago

“From Dublin to Canada in 4 days for the minimum cost allows me to give ParcelDirect ***** yes 5 Stars, i could not recommend this company more highly, fast, efficient & no fuss, thank you for being so reliable and fast. Carol Kavanagh, Raheny, Diblin.”

Helpful Report

Posted 3 weeks ago

Hi Carol, Thank you for your wonderful feedback! We’re delighted to hear that your parcel reached Canada so quickly and that you found the service fast, efficient, and reliable. We really appreciate your recommendation. All the best, PD Support

Posted 3 hours ago

“Thank you for the services it was awesome experience with this parcel felivery, if in the future i will send more in this parceldirect.ie”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your feedback! We’re delighted to hear that you had an awesome experience with our service and look forward to assisting you with any future shipments through **ParcelDirect.ie**. All the best, PD Support

Posted 3 hours ago

“I found it very easy to find the best rate to return an online order to Latvia o no the website. However, it would be good if I didn’t have physical print the return label. If a scanner could be used when collected. Also, the charges are a bit on the expensive side.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for sharing your feedback. We’re glad to hear you found it easy to find the best rate for your shipment to Latvia. We appreciate your suggestions regarding label scanning and pricing, and encourage you to contact our customer support team if you’d like to discuss options or assistance for future shipments. All the best, PD Support

Posted 3 hours ago

ParcelDirect.ie is rated 4.5 based on 3,552 reviews