ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,521 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel was never picked up.. it's still in the kitchen.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are very sorry with the delay on this collection, we are working hard to fix this issue. Please contact us with your Order ID and we will get in touch with the courier. All the best, PD

Posted 4 years ago

“I am verry disappointed. I paid for servise and my parcel wich i had to send to buyer within 4 days never was collected so i had to send it with onother currier company. I called office seven times asking for updates on my order but i got only one answere: "we will call you when we will have news" but no one called back. I just wanted to say big thank you to parceldirect office staff in ireland for wasting my time.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are very sorry for the delay on this, we are working hard to ensure all orders are collected on time. Please get in touch if we can help with anything. All the best, PD

Posted 4 years ago

“First time using. Parcel was supposed to be picked up before 17:30. Still no pick up. No notification to say it wouldn't be picked up today. Should have continued using An Post.”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry for the delay on getting this picked up, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“My parcel is still sitting here 2 days late Phoned office to be reassured it will be picked up today. Beyond angry”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“Just don't use them. NO”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I cannot seem to find your order, can you get in touch and we will look into this. All the best, PD

Posted 4 years ago

“Paid last night and waited all day today 18th and parcel never collected. Nobody contacted me. Very disappointed”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“On 22nd of Dec I paid for my parcel to be delivered to family in Donegal the estimated delivery date being 24th of December Numerous emails and phone calls later today on the 18th of January my parcel still sits in my hall I am totally frustrated with the parcel direct service and GLS which is company that was supposed to be collecting the parcel I have given them every opportunity to resolve the situation before I posted this My message being beware Parcel Direct in my experience hasn't fulfilled its obligation to deliver my parcel Customer service was very poor My advice is don't take a chance as in my experience they provide a terrible service I have cancelled my delivery today as I just couldn't wait any longer”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“Don't waste your time! I booked a package for collection on Friday evening, due for pickup on Monday (between 09.00 - 17.30) and no one showed up. On Wednesday morning (5 phone calls later) the package was still sitting in my hallway. Terrible customer service - they promised twice to ring back to follow up and did not. I had to chase them. Will never use again - wouldn't recommend to anyone. I think the reviews on here that are 5 star are put up by friends or family as it's too suspicious that they are all 'Excellent' after my truthful review!”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“Booked on 24/12, pick up scheduled for 29/12, item only picked up on 7/1 - if you need to send something quickly, just go direct with DHL”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry for the delay on your collection, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“i was waiting for 9 hours to collect an item no any one get back to me or even call me. will never do it again.”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry for the delay on your collection. Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“On 18 December 2020 I booked with ParcelDirect for a collection of a parcel from Rathcoole, South Co Dublin, for delivery in Belfast. I was advised that the parcel would be collected by GLS Couriers between 09.00 and 17.00 on Monday, 21st, for delivery in Belfast on 22nd. I thought it was extraordinary that this service was not available over the weekend before the Christmas holiday, surely one of the busiest time of the year. The parcel was NOT collected on 21st. I contacted ParcelDirect (Ruth) by e-mail four times, a) at 17.30 on 21st to which I got a reply at 09.07 on 22nd assuring me that the parcel would be collected 'they (GLS) will have a driver out there asap today to collect this parcel'! b) I acknowledges this reply at 09.45 on 22nd; c) I sent another e-mail at 15.00 on 22nd, as the parcel had not yet been collected. I got a reply at 15.46 from Ruth saying 'I would expect someone to be with you by 6pm'. As the parcel was NOT collected on 22nd, I cancelled the order at 09.07 on 23rd, requesting a refund of the €19.94 charge and I contacted another courier service (DPD). The parcel was collected by their driver at 15.00 on 23rd and was with my family in Belfast at 12.00 on 24 December. An excellent service, unlike the ParcelDirect/GLS offer. I rate ParelDirect.ie 0 out of 5 Kevin P O'Kelly”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“I would never use this parcel company again. I had so much trouble getting mine delivered. It was delivered 11 days late even though I paid Express. No response from the company on relation to this either.”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. Apologies for the delay in getting this delivered, please contact us and we will look into this. All the best, PD

Posted 4 years ago

“My booking for collection was scheduled on 29/12/20 from 9-5.30 pm . today is the 2/01/21 and no one has contacted me or picked up the parcel . Still waiting”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“Had a parcel that should have been collected 2 days ago. No sign of courier or any further communication from them or parceldirect. I have sent messages to both and my phone calls go unanswered. Dreadful service. Avoid!!”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this for you. All the best, PD

Posted 4 years ago

“My parcel was not and still has not been collected 30/12/2020,I waited in all day no phone call or any contact as to why the package was not collected as arranged. Have sent email and phoned no reply,not what I expected Patrick”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“Trying to find out who to contact as a courier as pick up was supposed to happen yesterday and nothing so far. It's a portal that gets you different offers and quotes but absolutely no support whatsoever afterwards.”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us via email, call or social media so we can look into this. All the best, PD

Posted 4 years ago

“Never collected my parcel. Didn’t even bother communicating with me. Really terrible service.”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 4 years ago

“Parcel not collected”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review. We are very sorry for the delay in collection. Please contact our support so we can look into this immediately. All the best, PD

Posted 4 years ago

“Not Happy with the service In gonna ask to be refund!”

Helpful Report

Posted 4 years ago

Hi, Thank you for the review. We are very sorry for the issues with your order. Please contact support and we will look into this for you. All the best, PD

Posted 4 years ago

“I ordered a parcel collection and delivery. After waiting two days after the scheduled collection without any contact from Parcel Direct, i cancelled the collection due to time restraints and no correspondence from Parcel Direct. That was accepted by PD and my request fro a refund due to non performance of service and 7 weeks later i still cannot my refund. They keep saying they will ask accounts to assess but to no avail. I won't be use them again.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review. I am very sorry to hear that your parcel was not collected on time, please get in touch with our customer support and we will look into this. All the best, PD

Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,521 reviews