ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,560 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,560 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

Visit Website

Write Your review

Tell us how ParcelDirect.ie made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParcelDirect.ie 5 star review on 24th February 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel was not collected. After i cancelled the order, the courier arrived. When i requested refund i was advised it would take up to 15 working days, fair enough. After this time had passed i had to follow up on a number of occasions to get my refund. I am aware that couriers are under a lot of pressure at present but everything about this interaction including the phone conversations were very poor.”

Helpful Report

Posted 5 years ago

“I sent parcel with parcel direct to Manchester since 27/01 until today not arrived and parcel direct doesn't care about my delivery”

Helpful Report

Posted 5 years ago

“Unprofessional, unreliable. 3 days waiting for parcel to be collected. 7 days later the parcel arrived at its destination (80km away) goods were spoilt and had to be thrown away. When I complained I was told I should ve read the terms and conditions”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are sincerely sorry for any hassle caused and the delay on delivery. Please contact us at supprt and we will take a look at this for you. All the best, PD

Posted 5 years ago

“Took my money and then delivered the parcel back to me a month later.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are very sorry your parcel was returned to you. Please can you contact us at support and we will look into this. All the best, PD

Posted 5 years ago

“Collected a parcel on Jan 11th to go to UK. Feb 9th still not delivered. Seem to have no more information than the tracker.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to review our service. I am very sorry for the hassle in this order. There is a lot of customs delays out of our control at the moment. Please can you contact us at support and we will try to get an update on this. All the best, PD

Posted 5 years ago

“The worst courier service I have ever used. Booked in early Monday to get next day delivery. That didn't happen. Finally got picked up on Friday and instead of being delivered Monday like I was told it got delivered Tuesday. I have worked with couriers for 15 years and this GLS is by far the worst. My friends, family and company will never use this site or courier ever again.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review. We are very sorry for the delays you experienced while shipping this, please contact support@parceldirect.ie and we will take a look at this. All the best, PD

Posted 5 years ago

“My parcel was never picked up.. it's still in the kitchen.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are very sorry with the delay on this collection, we are working hard to fix this issue. Please contact us with your Order ID and we will get in touch with the courier. All the best, PD

Posted 5 years ago

“I am verry disappointed. I paid for servise and my parcel wich i had to send to buyer within 4 days never was collected so i had to send it with onother currier company. I called office seven times asking for updates on my order but i got only one answere: "we will call you when we will have news" but no one called back. I just wanted to say big thank you to parceldirect office staff in ireland for wasting my time.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are very sorry for the delay on this, we are working hard to ensure all orders are collected on time. Please get in touch if we can help with anything. All the best, PD

Posted 5 years ago

“First time using. Parcel was supposed to be picked up before 17:30. Still no pick up. No notification to say it wouldn't be picked up today. Should have continued using An Post.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry for the delay on getting this picked up, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“My parcel is still sitting here 2 days late Phoned office to be reassured it will be picked up today. Beyond angry”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“Just don't use them. NO”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I cannot seem to find your order, can you get in touch and we will look into this. All the best, PD

Posted 5 years ago

“Paid last night and waited all day today 18th and parcel never collected. Nobody contacted me. Very disappointed”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“On 22nd of Dec I paid for my parcel to be delivered to family in Donegal the estimated delivery date being 24th of December Numerous emails and phone calls later today on the 18th of January my parcel still sits in my hall I am totally frustrated with the parcel direct service and GLS which is company that was supposed to be collecting the parcel I have given them every opportunity to resolve the situation before I posted this My message being beware Parcel Direct in my experience hasn't fulfilled its obligation to deliver my parcel Customer service was very poor My advice is don't take a chance as in my experience they provide a terrible service I have cancelled my delivery today as I just couldn't wait any longer”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“Don't waste your time! I booked a package for collection on Friday evening, due for pickup on Monday (between 09.00 - 17.30) and no one showed up. On Wednesday morning (5 phone calls later) the package was still sitting in my hallway. Terrible customer service - they promised twice to ring back to follow up and did not. I had to chase them. Will never use again - wouldn't recommend to anyone. I think the reviews on here that are 5 star are put up by friends or family as it's too suspicious that they are all 'Excellent' after my truthful review!”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“Booked on 24/12, pick up scheduled for 29/12, item only picked up on 7/1 - if you need to send something quickly, just go direct with DHL”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry for the delay on your collection, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“i was waiting for 9 hours to collect an item no any one get back to me or even call me. will never do it again.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry for the delay on your collection. Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“On 18 December 2020 I booked with ParcelDirect for a collection of a parcel from Rathcoole, South Co Dublin, for delivery in Belfast. I was advised that the parcel would be collected by GLS Couriers between 09.00 and 17.00 on Monday, 21st, for delivery in Belfast on 22nd. I thought it was extraordinary that this service was not available over the weekend before the Christmas holiday, surely one of the busiest time of the year. The parcel was NOT collected on 21st. I contacted ParcelDirect (Ruth) by e-mail four times, a) at 17.30 on 21st to which I got a reply at 09.07 on 22nd assuring me that the parcel would be collected 'they (GLS) will have a driver out there asap today to collect this parcel'! b) I acknowledges this reply at 09.45 on 22nd; c) I sent another e-mail at 15.00 on 22nd, as the parcel had not yet been collected. I got a reply at 15.46 from Ruth saying 'I would expect someone to be with you by 6pm'. As the parcel was NOT collected on 22nd, I cancelled the order at 09.07 on 23rd, requesting a refund of the €19.94 charge and I contacted another courier service (DPD). The parcel was collected by their driver at 15.00 on 23rd and was with my family in Belfast at 12.00 on 24 December. An excellent service, unlike the ParcelDirect/GLS offer. I rate ParelDirect.ie 0 out of 5 Kevin P O'Kelly”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“I would never use this parcel company again. I had so much trouble getting mine delivered. It was delivered 11 days late even though I paid Express. No response from the company on relation to this either.”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. Apologies for the delay in getting this delivered, please contact us and we will look into this. All the best, PD

Posted 5 years ago

“My booking for collection was scheduled on 29/12/20 from 9-5.30 pm . today is the 2/01/21 and no one has contacted me or picked up the parcel . Still waiting”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this. All the best, PD

Posted 5 years ago

“Had a parcel that should have been collected 2 days ago. No sign of courier or any further communication from them or parceldirect. I have sent messages to both and my phone calls go unanswered. Dreadful service. Avoid!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for the review, apologies for the inconvenience. I am very sorry the driver didn't get out for this, Please contact us so we can look into this for you. All the best, PD

Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,560 reviews