ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,560 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,560 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th February 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel Direct have a shocking service, they have billed me 88 euro for a parcel they did not deliver,fed ex customer service is even worse.I was also billed 30 euro for original deliver..so I have now paid 118 euro for a parcel I delivered myself..I paid for a parcel to go to Germany in 2 days it was returned to me 5 weeks later ..shocking.”

Helpful Report

Posted 4 years ago

Hi Aidan, Thanks for taking the time to let us know about your shipment and sorry for any trouble you had with the shipment. I am a bit confused about the issue with this shipment. If you email my colleague at support@parceldirect.ie with the order number, we will look into this straight away. All the best, PD

Posted 4 years ago

“Nobody informed us that we need to print out email so that Fed Ex can collect the parcel/document. Now they want a second collection arrangement.”

Helpful Report

Posted 4 years ago

Hi Trnc, Thanks for taking the time to let us know about your shipment. With this service, you are informed that a 'Printer Required' at the beginning of the booking process. This is required for the barcoded shipping label so the parcel can be tracked from door to door. I am sorry if you did not see that. My colleague has rebooked the collection now. All the best, PD

Posted 4 years ago

“What a useless courier firm! I left my package at the nominated drop-off point on 20th December, since which time the Tracking has read only "Shipment information sent to FedEx 20-12-2021 10:06" and the parcel has not moved anywhere. So this afternoon, 31st December, I went back there (in despair and disgust) and retrieved it. Now I'll have to go through the whole performance all over again, with a firm that can be relied on!”

Helpful Report

Posted 4 years ago

“Not impressed. It’s taken far too long. Parcel picked up promptly yesterday morning and won’t be delivered to Celbridge until sometime tomorrow. That’s at least 48 hours and it cost”

Helpful Report

Posted 4 years ago

“The order was placed on 15Dec with the collection next day. It was picked up on time on 16Dec, however, it was never delivered. It was containing a Christmas gift order and it was due to be delivered in 4-6 days by GLS. As of now - (28Dec), order tracking shows the parcel is on the way to its final parcel center (for last 7 days). I am very disappointed! Email was sent and I am looking for a refund now.”

Helpful Report

Posted 4 years ago

“The packet was collected in time, however, it was never delivered. Packet collected on the 15th of December, containing a Christmas gift order, due to be delivered in 4-6 days to the US by FedEx. On the 28 of December, order tracking shows the package is still in Dublin. Nobody answers the phone or emails. I am very disappointed.”

Helpful Report

Posted 4 years ago

Hi Lavina, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your delivery. I understand how important this is for you. Unfortunately, there were huge delays, and the US Customs could not clear all the parcels before they were allowed entry to the USA. We are hoping all the backlogs will be cleared and delivered asap. Again, I am really sorry for these delays. All the best, PD

Posted 4 years ago

“Terrible service, paid a large amount of money for 4/5 day delivery, 10 days later the package still hasn’t been delivered can’t get any answers as no one answers the phone”

Helpful Report

Posted 4 years ago

Hi Sharon, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your delivery. I understand how important this is for you. Unfortunately, there were delays, and the Canadian Customs could not clear all the parcels before they were allowed entry to the Canada. We are hoping all the backlogs will be cleared and delivered asap. Again, I am really sorry for these delays. All the best, PD

Posted 4 years ago

“Parcel sent to Madrid Spain Tuesday 21/12/2021 for delivery Wednesday 22/12/2021. It is now 23.30 24/12/2021 and parcel has still not been delivered. This was priority delivery!!!”

Helpful Report

Posted 4 years ago

Hi Bernie, Thanks for getting in touch and letting us know about your shipment. I see from the tracking that the carrier attempted delivery on the 22nd and 23rd December, but we were unable to deliver it. I see now the parcel has been safely delivered. All the best, PD

Posted 4 years ago

“If it were possible to give zero I would they are the worst courier service I have ever used, I have been waiting for 3 days for a parcel to be collected that was supposed to be a xmas present for my son, they do not answer the phone and have not responded to my emails, I am posting this review all over social media and so will all of my friends and family, I have requested a refund but no one has had the courtesy to respond”

Helpful Report

Posted 4 years ago

Hi James, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your collection. We were in touch about this and had advised that the economy service and date you chose for collection meant the shipment would never have been delivered for Christmas. I believe my colleague has been working with you on this. All the best, PD

Posted 4 years ago

“If I could give 0 stars I would, collected parcel with no delay, BUT parcel is sat in depot in Germany for over 2 weeks they keep saying no one is home but my sister has sat at home every day for 2 weeks waiting for it, when she could be out doing her Christmas shopping, the customer service man Stephen is a joke just making smart comments and finds it all very funny! Paid 3 times what I would have paid an post to have it there within a few days, read the other reviews here and stay away from this company, I wish I had seen these reviews before pissing money down the drain both on gifts and on shipping! THEY DONT PUT THINGS RIGHT WHEN THEY MESS UP, AVOID AVOID AVOID!!!”

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Posted 4 years ago

“It's never okay to force a customer to wait around their home because you can schedule a pick to a specific time or at least hour. A customer should never lose an entire day because of a company's lack of management skills. I consider this a lesson learned.”

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Posted 4 years ago

“Never so embarrassed am absolutely livid. Message received from driver that item was not ready or packed - it would be easier to get into fort Knox then my packaging. No approx time given only between 8.30am and 5.30pm. I can't stay in all day but at all times when I went out I was no more then 5 minutes away from my property. No phonecall nothing at all from driver - absolute disgrace - no customer service at all - I don't even know if the driver even bothered showing up and then sent that message to the firm to send onto me”

Helpful Report

Posted 4 years ago

“I shipped a parcel from IE to DE in June, which was delivered to a completely wrong address with a big hole in it. The person who wrongly received it delivered it himself to me. Several items were missingz Since opening the claim in late June, there has been no progress. Emails are ignored, nobody is resposible. The parcel was insure for 250Euro which I paid for on top of shipping but no action has been taken for months.”

Helpful Report

Posted 4 years ago

“Terrible service. Paid for next-day collection and it has been at the collection point for 1-week. Followed up twice and was assured the package would be collected immediately but still has not been dealt with. I rang the Parcel Direct office to ask what the delay was and they had to get UPS to call me to arrange a pick-up and issue a new order number. UPS says they have gone to the pick-up location several times and they couldn't find the package. I ended up driving to the pick-up location myself and taking the package back. Customer service not answering phones now and won't issue a refund. I wouldn't ask this crowd to pass me the salt across a table let alone get a package to a foreign country. Will go to An Post going forward.”

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Posted 4 years ago

“Stephen was Absolutely brilliant couldn’t ask for a better service a real gentleman and so easy to deal with thank you Stephen Jane Mc Intyre”

Helpful Report

Posted 4 years ago

“very expensive, more or less same price for 3.2 kg package and 1.2 kg package, in general almost 40 euro for a 1.2 kg small package to be sent economy and insured value 250 euro to France is very expensive in my opinion”

Helpful Report

Posted 4 years ago

“Not professional service. The courier promises to arrive between 12 and 1pm and he does not arrive at all that day.”

Helpful Report

Posted 4 years ago

Hello, I'm sorry to hear that the courier hasn't been punctual to collect your order. We have just emailed GLS to know what has happened. We are going to keep an eye on your delivery, but if you have any other enquiry please contact us at support@parceldirect.ie All the best, PD.

Posted 4 years ago

“Horrible service, I will never use Fedex again, the worse company and experience. They deal with important documents and my parcel is delayed in one week. Do not use Fedex, you will be completely stuck.”

Helpful Report

Posted 4 years ago

Hi Felipe, Thank you for your review. We are really sorry for the delay with your parcel, my colleagues are looking into it and working hard to have your problem solved. All the best, PD.

Posted 4 years ago

“Very bad company stay clear .”

Helpful Report

Posted 4 years ago

Hello, We are sorry to hear you had a bad experience with our service. Your situation was already forwarded to our accounts department, they will come back to you as soon as they review this. All the best, PD.

Posted 4 years ago

“They directed me to a non-existant drop-off point which could not receive my parcel and I lost an entire day due to this ineptitude. Cancelled the order but still 2 days later (I paid for overnight delivery service) I get a call from UPS asking where my parcel is. Still waiting for the refund. Furthermore I discovered a fake 5-star review supposedly posted by me from last year, which I never wrote, because I never heard of these clowns before last week. So I imagine most of the positive reviews on here are 100% fake.”

Helpful Report

Posted 4 years ago

Hi Jeremiah, Sorry for the inconvenience on this order. I forwarded your order information to our accounts department, they will come back to you as soon as they review this. About the fake review, I can assure you that we do not do fake reviews, but if you can provide us with a link to the review we will certainly get this looked into. All the best, PD.

Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,560 reviews