ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,521 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, paid a large amount of money for 4/5 day delivery, 10 days later the package still hasn’t been delivered can’t get any answers as no one answers the phone”

Helpful Report

Posted 3 years ago

Hi Sharon, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your delivery. I understand how important this is for you. Unfortunately, there were delays, and the Canadian Customs could not clear all the parcels before they were allowed entry to the Canada. We are hoping all the backlogs will be cleared and delivered asap. Again, I am really sorry for these delays. All the best, PD

Posted 3 years ago

“Parcel sent to Madrid Spain Tuesday 21/12/2021 for delivery Wednesday 22/12/2021. It is now 23.30 24/12/2021 and parcel has still not been delivered. This was priority delivery!!!”

Helpful Report

Posted 3 years ago

Hi Bernie, Thanks for getting in touch and letting us know about your shipment. I see from the tracking that the carrier attempted delivery on the 22nd and 23rd December, but we were unable to deliver it. I see now the parcel has been safely delivered. All the best, PD

Posted 3 years ago

“If it were possible to give zero I would they are the worst courier service I have ever used, I have been waiting for 3 days for a parcel to be collected that was supposed to be a xmas present for my son, they do not answer the phone and have not responded to my emails, I am posting this review all over social media and so will all of my friends and family, I have requested a refund but no one has had the courtesy to respond”

Helpful Report

Posted 3 years ago

Hi James, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your collection. We were in touch about this and had advised that the economy service and date you chose for collection meant the shipment would never have been delivered for Christmas. I believe my colleague has been working with you on this. All the best, PD

Posted 3 years ago

“If I could give 0 stars I would, collected parcel with no delay, BUT parcel is sat in depot in Germany for over 2 weeks they keep saying no one is home but my sister has sat at home every day for 2 weeks waiting for it, when she could be out doing her Christmas shopping, the customer service man Stephen is a joke just making smart comments and finds it all very funny! Paid 3 times what I would have paid an post to have it there within a few days, read the other reviews here and stay away from this company, I wish I had seen these reviews before pissing money down the drain both on gifts and on shipping! THEY DONT PUT THINGS RIGHT WHEN THEY MESS UP, AVOID AVOID AVOID!!!”

Helpful Report

Posted 4 years ago

“It's never okay to force a customer to wait around their home because you can schedule a pick to a specific time or at least hour. A customer should never lose an entire day because of a company's lack of management skills. I consider this a lesson learned.”

Helpful Report

Posted 4 years ago

“Never so embarrassed am absolutely livid. Message received from driver that item was not ready or packed - it would be easier to get into fort Knox then my packaging. No approx time given only between 8.30am and 5.30pm. I can't stay in all day but at all times when I went out I was no more then 5 minutes away from my property. No phonecall nothing at all from driver - absolute disgrace - no customer service at all - I don't even know if the driver even bothered showing up and then sent that message to the firm to send onto me”

Helpful Report

Posted 4 years ago

“I shipped a parcel from IE to DE in June, which was delivered to a completely wrong address with a big hole in it. The person who wrongly received it delivered it himself to me. Several items were missingz Since opening the claim in late June, there has been no progress. Emails are ignored, nobody is resposible. The parcel was insure for 250Euro which I paid for on top of shipping but no action has been taken for months.”

Helpful Report

Posted 4 years ago

“Terrible service. Paid for next-day collection and it has been at the collection point for 1-week. Followed up twice and was assured the package would be collected immediately but still has not been dealt with. I rang the Parcel Direct office to ask what the delay was and they had to get UPS to call me to arrange a pick-up and issue a new order number. UPS says they have gone to the pick-up location several times and they couldn't find the package. I ended up driving to the pick-up location myself and taking the package back. Customer service not answering phones now and won't issue a refund. I wouldn't ask this crowd to pass me the salt across a table let alone get a package to a foreign country. Will go to An Post going forward.”

Helpful Report

Posted 4 years ago

“Stephen was Absolutely brilliant couldn’t ask for a better service a real gentleman and so easy to deal with thank you Stephen Jane Mc Intyre”

Helpful Report

Posted 4 years ago

“very expensive, more or less same price for 3.2 kg package and 1.2 kg package, in general almost 40 euro for a 1.2 kg small package to be sent economy and insured value 250 euro to France is very expensive in my opinion”

Helpful Report

Posted 4 years ago

“Not professional service. The courier promises to arrive between 12 and 1pm and he does not arrive at all that day.”

Helpful Report

Posted 4 years ago

Hello, I'm sorry to hear that the courier hasn't been punctual to collect your order. We have just emailed GLS to know what has happened. We are going to keep an eye on your delivery, but if you have any other enquiry please contact us at support@parceldirect.ie All the best, PD.

Posted 4 years ago

“Horrible service, I will never use Fedex again, the worse company and experience. They deal with important documents and my parcel is delayed in one week. Do not use Fedex, you will be completely stuck.”

Helpful Report

Posted 4 years ago

Hi Felipe, Thank you for your review. We are really sorry for the delay with your parcel, my colleagues are looking into it and working hard to have your problem solved. All the best, PD.

Posted 4 years ago

“Very bad company stay clear .”

Helpful Report

Posted 4 years ago

Hello, We are sorry to hear you had a bad experience with our service. Your situation was already forwarded to our accounts department, they will come back to you as soon as they review this. All the best, PD.

Posted 4 years ago

“They directed me to a non-existant drop-off point which could not receive my parcel and I lost an entire day due to this ineptitude. Cancelled the order but still 2 days later (I paid for overnight delivery service) I get a call from UPS asking where my parcel is. Still waiting for the refund. Furthermore I discovered a fake 5-star review supposedly posted by me from last year, which I never wrote, because I never heard of these clowns before last week. So I imagine most of the positive reviews on here are 100% fake.”

Helpful Report

Posted 4 years ago

Hi Jeremiah, Sorry for the inconvenience on this order. I forwarded your order information to our accounts department, they will come back to you as soon as they review this. About the fake review, I can assure you that we do not do fake reviews, but if you can provide us with a link to the review we will certainly get this looked into. All the best, PD.

Posted 4 years ago

“Reservation sent me to a drop-off point that had never heard of Parcel Direct. Drop-off point unable to scan package and refused to take it. Lost an entire, extremely vital day because Parcel Direct indicated an incorrect drop-off point.”

Helpful Report

Posted 4 years ago

“This is the WORST company in the world!! DO NOT USE!! They are scammers!!! They lost my luggage and one year later have not given it back to me, have not given me back the money it cost to post it or given me any money for the contents of the bag they lost. They just ignore my phone calls and send me empty promises in emails. They have caused me nothing but emotional distress and anxiety.”

Helpful Report

Posted 4 years ago

Hi Sinead, We are very sorry the hear your experience was not as you expected. Your situation is under the analysis of our accounts department who is going to contact you as soon as the investigation of the case is over. Here at Parcel Direct we try our best to make our clients happy and their experience with parcel delivery as simple as possible, but sometimes things might be out of our control. That was the case with the lost of your luggage. We deeply apologize for the circumstances. All the best, PD.

Posted 4 years ago

“Booked a delivery, after waiting two days for the parcel to be collected, I am requesting a refund and cancellation of my order. Terrible service!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're sorry to hear you had a frustrating experience, but We really appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. If there is anything else we can help you with please contact us through support@parceldirect.ie . All the best, PD.

Posted 4 years ago

“??? Why was my order not fulfilled today 29/09/2021? The courier did not call or give any notifications. I wasted you after work !!!!! Order ID: PD0655994 Tracking number: 1ZY0061F6894508407”

Helpful Report

Posted 4 years ago

Hi Tonu, I'm so sorry to know that your order was not collected yesterday. We are trying to discover what happened, but we have already requested your order to be collected today 30/09/2021. If you have any other inquiry, please contact us at support@parceldirect.ie and we will be happy to help with anything you need. All the best, PD

Posted 4 years ago

“UPS DRIVER CAME TO COLLECT, HOWEVER, HE CLAIMED I NEEDED TO HAVE A LABEL ON MY PACKAGE? I MEAN IF YOU ARE PAYING FOR COLLECTION, THEY SHOULD GIVE YOU A LABEL AND NOT MAKE PROBLEMS OUT OF NOWHERE. THIS MAKES NO SENSE. YOU'LL BE BETTER OFF DROPPING OFF THE PACKAGE YOURSELF”

Helpful Report

Posted 4 years ago

Hi Francesco, Sorry if you were confused with the service. You chose a service where you are required to print off the shipping label when you complete the booking. This label is presented to you in an A4 PDF Document so it can be printed on any printer. This label is required so the parcel can be scanned, tracked and delivered safely all the way to Canada. All shipments require a shipping label. If you need any help at all with completing your shipment, please just let my colleagues know at support@parceldirect.ie, and they can help you. All the best, PD

Posted 4 years ago

“I ordered a package to be delivered with UPS through Parcel direct, I received no details to confirm my booking of package and the delivery courier arrived to the door and had to leave without the package being sent. Very frustrating as I needed the package to be sent that day. I also cannot get through to UPS to speak with someone. Very disappointed as I was recommended this service”

Helpful Report

Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,521 reviews