ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.50

4.5 Rating 3,679 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 11th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel wasn't collected as scheduled by GLS”

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Posted 4 months ago

“First time using the service and my parcel was misplaced. It eas collected ok but it took 2 weeks to deliver the parcel from the midlands to Dublin.....following 10 emails later the patcel was eventually delivered but the recipient confimed they received it not Parcel Direct. Would not use the courier again nor recommend them either.”

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Posted 4 months ago

“Reference PD4647730 My A4 letter was picked up on the 17/3/26, to be delivered to Sal island Cape Verde. Tracked to 27/3/26 where it seems to have departed warehouse. No confirmation that delivery has been completed.”

Helpful Report

Posted 4 months ago

Hi, Thank you for your patience. The courier is already looking into your shipment to Sal Island, Cape Verde, and we’ll provide an update as soon as delivery is confirmed. We appreciate your understanding. Kind Regards, PD Support

Posted 4 months ago

“Our parcel didnt get collected”

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Posted 4 months ago

Hi, We’re very sorry that your parcel wasn’t collected as expected. Please contact us directly so we can resolve this for you promptly. Kind Regards, PD Support

Posted 4 months ago

“I advise against this. After paying for the shipment, no courier picked it up. After contacting customer service, I can't get my money back.”

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Posted 4 months ago

Hi, We’re very sorry for the inconvenience caused and completely understand your frustration. Please be assured that your refund has now been processed and should be with you shortly. Kind Regards, PD Support

Posted 4 months ago

“On March 23rd, I ordered a service from the company. They were supposed to pick up the parcel from my house on March 24th. I waited the whole day. It's now 6pm. I paid almost 39 euros. No one has contacted me. How do you plan to continue working with this attitude?”

Helpful Report

Posted 5 months ago

Hi, We’re very sorry for the missed collection and the inconvenience caused. This is not the level of service we aim to provide. Please contact us directly so we can resolve this and ensure your refund or collection is processed promptly. Kind Regards, PD Support

Posted 4 months ago

“Parcel didn't collect it and no refund money !!!”

Helpful Report

Posted 5 months ago

Hi, We’re very sorry for the missed collection and the inconvenience caused. This is not the level of service we aim to provide. Please contact us directly with your booking details so we can resolve this promptly. Kind regards, ParcelDirect

Posted 4 months ago

“Worst experience ever, the collection guy didn’t appear to collect. Customer support is not helpful at all. They don’t even know pickup date and time. A big time headache”

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Posted 5 months ago

Posted 4 months ago

“Unfortunately they did not show up to collect as expected/ ordered.”

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Posted 5 months ago

Hi, We’re very sorry for the missed collection and the inconvenience caused. This is not the level of service we aim to provide. Please contact us directly so we can resolve this for you promptly. Kind Regards, PD Support

Posted 4 months ago

“The driver came this morning, did not introduced himself that he is colleting packet, I came down, he was very rude, with attidute. Even though, I said to be careful with package, there are glass in the, he said 'I don't care' . Not really sure in what state my package will be delivered. Very rude,no customer servise.”

Helpful Report

Posted 5 months ago

Hi, We’re very sorry to hear about your experience and sincerely apologise for the driver’s behaviour. This is not the level of service we expect, and your feedback will be raised with the courier to address this. We understand your concern regarding the handling of your parcel. If you need any further assistance, please don’t hesitate to contact us. Kind Regards, PD Support

Posted 4 months ago

“I am waiting from Monday 16 th to pe picked up ,and still nothing”

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Posted 6 months ago

Hi, We’re very sorry to hear about the delay with your parcel collection and understand how frustrating this must be. Please contact our customer support team directly with your booking details so they can review the situation and assist you further. All the best, PD Support

Posted 6 months ago

“In the 18th I received my parcel and the content was broken into pieces not repairable.”

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Posted 6 months ago

Hi, We’re very sorry to hear that your parcel arrived damaged and that the contents were broken. Please contact our customer support team directly with your booking details so they can advise on the next steps and assist you further. All the best, PD Support

Posted 6 months ago

“Terrible experience, they are thieves. The delivery person never came to pick up my order, I cancelled the shipment and they told me they would refund my money. It's been almost a month and I haven't received my money, and they don't respond to my messages or statements. They are scammers and unprofessional. If I don't receive any kind of information or help in a few days, I plan to report them.”

Helpful Report

Posted 6 months ago

Hi, We’re very sorry to hear about the issues you’ve experienced and understand how frustrating this must be. Please contact our customer support team directly with your booking details so they can review your case and assist you with your refund. All the best, PD Support

Posted 6 months ago

“Exactly 2 weeks today on the 12th January, I paid for Parcel Direct Service to bring a small package of clothes to a boutique in Northern Ireland. I went to drop my parcel to the nearest depot which according to the website was Crowleys Service Statioin in Youghal, When I went to drop the parcel, it transpired that they were no longer agents so they would not date the parcel. I then went to the next nearest depot on the website which was Spar in Tallow, It was the same story there and they would not take the parcel either. I came home and telephoned Parcel Direct depot in Cork. They said the next nearest was McCarthys in Midleton or I could go to a depot in Cork. My husband was supposed to be going to Cork so I was given a new collection number for Cork but that never happened and he ended up going to Midleton on Tuesday 13th, but as the parcel was for collection at the Cork Depot, they would not accept it. I again telephoned Parcel Direct who apologised for the mix up and explained that it can only be dropped off at the location specified. Then they offered to collect it on Wednesday 14th. I waited at home all day and the driver never showed up First thing on Thursday morning the 15th I telephoned them and at this point I got very cross wtih them. They said that they would get it collected today . I was very frustrated at that point as I was on a time limit get my item returned and eventuallly rather me the guy I spoke to just put down the phone althoug the parcel was eventually collect later that day 11 Days later on today the 26th January, my parcel has not yet been delivered at it destination, it is stuck in their system. It is now passed the date for me to get a refund, so this was one heck of a lesson and I advise anybody to stay away for Parcel Direct. Use any other courier. They are a disaster and they dont care. THey have absolutely no word.”

Helpful Report

Posted 6 months ago

Hi, We’re very sorry to hear about the difficulties you’ve experienced with your parcel collection and delivery. We understand how frustrating the delays and miscommunications must have been. During busy periods and with multiple depot changes, updates are often provided directly from the courier handling the parcel. Please contact our customer support team directly with your booking details so they can review the situation and advise on the next steps. All the best, PD Support

Posted 6 months ago

“Don't trust this company. They lost my valuable item and 1 year has passed and they still haven't compensated me despite the item was insured. Costume service is a joke and they keep blaming the third part they hired.”

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Posted 7 months ago

Hi, We’re very sorry to hear about your experience and understand how frustrating it must be to have a valuable item lost and not yet compensated. Please contact our customer support team directly with your booking and claim details so they can review the situation and advise on next steps. All the best, PD Support

Posted 6 months ago

“Paid my money but no pickup after two weeks and after reaching out to customer support a couple of times.”

Helpful Report

Posted 7 months ago

Hi, We’re very sorry to hear about the delay with your parcel collection and understand how frustrating this must be. Please contact our customer support team directly with your booking details so they can review your case and advise on the next steps. All the best, PD Support

Posted 6 months ago

“Not a good service. I place order on the 16th, waiting for collection on 17th, nobody came, on 18th December still waiting, right now is 12:37 lunchtime, nobody contacted me.”

Helpful Report

Posted 8 months ago

Hi, We’re very sorry to hear about the delays and lack of communication regarding your parcel collection. We understand how frustrating this must be. Please contact our customer support team directly with your booking details so they can review the situation and advise on the next steps. All the best, PD Support

Posted 6 months ago

“A year later my package still hasnt been delivered to me. These jokers refused to assist me or compensate me in any way. Dont use this company”

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Posted 8 months ago

Hi, We’re very sorry to hear about the ongoing issues with your package and understand how frustrating this must be. Please contact our customer support team directly with your booking and claim details. All the best, PD Support

Posted 6 months ago

“This was the worse service from a courier i ever experienced i paid for same day delivery and drove across dublin to have the package in pick up point before 9 the package arrived 50 hours later Dublin - Kilkenny”

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Posted 8 months ago

Hi, We’re very sorry to hear about the delay with your delivery and understand how frustrating this must have been. Please note that ParcelDirect does not provide a same-day delivery service, and delivery times depend on the courier selected. We recommend contacting our customer support team with your booking details so they can review the situation and provide further guidance. All the best, PD Support

Posted 6 months ago

“Order ID: PD1561783 I booked and paid Parce Direct to collect three parcels from Drillvent Whites Cross Starinagh on, Tuesday 25/11/25. They told me that they would be collected the next day "Wednesday" between 9.30am and 5.30pm. I waited in all day so as not to miss the courier. They did not call to the house and they did not ring me. I phoned the next day to see what happned. I spoke to a man who said that the courier called at 4.30 and got no reply. He said that they would be collected that day Wednesday, no body called. As a result i had to pay another courier to make the delivery. I would like a refund ASAP. Total e58.49”

Helpful Report

Posted 8 months ago

Hi, We’re very sorry to hear about the missed collection and the inconvenience it caused. Please contact our customer support team directly with your booking details so they can review your case and assist you with your refund request. All the best, PD Support

Posted 6 months ago

ParcelDirect.ie is rated 4.5 based on 3,679 reviews