ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,521 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with “Overnight” Service – Not Delivered as Promised I’m very disappointed with my recent experience using ParcelDirect.ie. I paid €19.19 for overnight courier service, expecting quick delivery as promised. My parcel was picked up on Monday, May 19, 2025, at 11:54 A.M., but today is Wednesday, and we’ve only now been told to expect delivery sometime between 3 and 6 PM. This delay defeats the entire purpose of paying for an overnight service. The standard delivery cost was only around €8.99, so I paid a significant premium expecting reliable next-day delivery. Unfortunately, the service did not deliver as advertised. This experience has left me frustrated and unlikely to use ParcelDirect again. Charging customers for a premium service without fulfilling the basic promise is unacceptable. I hope the company takes this feedback seriously and reviews how it handles express service commitments.”

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Posted 6 months ago

“Great that you gave me a choice of couriers, but let down by the fact that the courrier failed to show. I booked an express service that cost me over €60 using UPS and courier did not show. Will be looking for refund.”

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Posted 7 months ago

“We are very disappointed with this service. It said next day delivery on your website. We are now nearly waiting three weeks for my daughter’s suitcase with all her clothes in it and to make matters worse you seem to have lost it in your Finglas depot. Ref no PD6274293”

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Posted 7 months ago

“Update your website please. I missed an important deadline on delivery. Ups drop off locations are not up to date. The store I was instructed to go to hasn't taken ups for over a year”

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Posted 8 months ago

“They went and lost my parcel, and not a word out of them about where it might be. They’re happy enough to sell GLS on their website, but the minute something goes wrong, they wash their hands of it altogether.”

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Posted 8 months ago

“Everything is great until a parcel goes missing, then no one replies to your emails...”

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Posted 9 months ago

“Don’t use this site- cancelled an order and a month later they still haven’t refunded it. Use postal pick up instead as they are a ligit company.”

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Posted 9 months ago

“No service at all! Booked a parcel collection from Ireland to UK. Parcel never collected. Customer services said it would issue a refund within 5-10 days. One month later despite repeated emails (never replied to) nothing has been received. Please don’t waste your money.”

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Posted 10 months ago

“Complete waste of time with this crowd ,Booked a parcel , wasn’t collected , promised a refund that never arrived . Had to open credit card charge back. More clowns that Tom Duffys circus”

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Posted 10 months ago

“Worst so called courier I have ever come across!”

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Posted 10 months ago

“6 weeks later my overnight parcel still hasnt arrived...and I was hung up on when I called to query where it was”

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Posted 10 months ago

“Have booked next day pick up and onto 3rd day and no one has came to collect.”

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Posted 11 months ago

“My parcel got lost on summertime, had to buy again all my clothes, spent a fortune in phone call from abroad to spoke with the company. Costumer service very nice but little helpful. Slow or no reply to emails. Still waiting for a refund.”

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Posted 11 months ago

“The worst courier I ever come across. Worst customer service, where my package? Its been 4 weeks, its supposed to be an overnight service. Lied to me multiple times... You'd be better off throwing your package in the river than giving it to these guys to deliver.”

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Posted 11 months ago

“Booked a courier collection through parcel direct for last Thursday. Paid 55 euro. Parcel still hasn't been collected and it's Monday. Called parcel direct on Thursday as the parcel still had not been collected at 4.30 and was told it would be collected that evening even though when confirming the booking it said between 9 and 5.30. It wasn't collected. I phoned again on Friday and was told it was rebooked for that day and that they would chase it up and email me an update. It wasn't collected and I've still not received an email from them. I emailed on Saturday and still haven't received a response at 4pm on Monday and the parcel still hasn't been collected. No information has been provided on the reason for the delay and why it hasn't been collected. No information has been provided since on a new date. Would never use this company again.”

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Posted 11 months ago

“Dont use these guys. They are not a couriers They take your money but dont take any responsibility for your parcel. I paid them to deliver a medical device 2 weeks ago. It still hasnt been delivered. They have it...but refuse to deliever it, and get bolchie when you try press them to actually do what they were paid to do. They are hanging up on me when i call to try get it returned. Worst customer service... Terrible company Scam outfit in my opinion.”

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Posted 11 months ago

“It was established the parcel to be collected in 19th Dec and the parcel is not yet picked up. I want the payment to be returned. Not confident. Don't recomend.”

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Posted 11 months ago

“Awful service....7 days later and my parcel still hasnt been delivered. Customers service refused to call me back...even after promising 5 times. No one seemed bothered to go to any length to help me. Terrible service, us AN POST express delivery...they are cheaper and when they lose your package they will at least pretend to give a damn, unlike this crowd.”

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Posted 1 year ago

“Awful.... paid for urgent over night parcel to Cork.....6 days later its somewhere in Dublin....I may get it back before Christmas...or Not.... Terrible Service, Terrible Customer service...They couldnt have given less of a F... over the phone. No tangible effort was made to resolve my issue quickly, that I could see... Use An Post Express delivery, they guarantee delivery, and will help you if they mess up, Not like this crowd. and An Post are cheaper...”

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Posted 1 year ago

“far from impressed. Booked ups collection. When I called UPS to see where the driver was, I was told there was no collection booked via Parcel Direct. There was no no booking number on anything provided by Parcel Direct.”

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Posted 1 year ago

ParcelDirect.ie is rated 4.5 based on 3,521 reviews